Companion Care (Llantrisant) Ltd T/A Vets4Pets

This is a Vets4Pets practice run as Companion Care (Llantrisant) Ltd (part of the Vets4Pets group). The clinic is set up for routine and surgical work, with an operating theatre, hospital ward, isolation unit, and in‑house lab support. Recent reviews frequently mention planned procedures (including neutering and dental surgeries) with post‑op medication and dietary advice, plus follow‑up contact after surgery. One recent 1‑star review describes being refused help in an emergency and wanting at least basic triage advice, which conflicts with other owners’ accounts of supportive care.

Services

Based on the clinic website and recent reviews, services/capabilities mentioned include

• •Surgery (owners specifically mention neutering and a dog having an operation with recovery “on the mend”)
• •Dentistry, including dental surgeries
• •Diagnostics / monitoring: in‑house laboratory, biochemistry, haematology, blood pressure monitoring, and X‑ray
• •Inpatient care facilities: hospital ward and isolation unit
• •Long‑term condition support (one owner describes ongoing care for a diabetic pet over an extended period)
• •Repeat prescriptions / medication supply: owners mention post‑op meds, dietary advice, and repeat prescriptions via WhatsApp and email; another review mentions regular medication being posted after periodic email confirmation
• •Out-of-hours care: stated as provided by V.E.T.S Ltd (as the clinic’s out‑of‑hours provider)
• •Veterinary Nurse Training facility (listed in the structured clinic data)

People

• •Lily (vet): named as performing a neutering operation; the owner reports questions were answered about the procedure and that Lily followed up a couple of days later to check healing.
• •Veterinary team and staff (general): repeatedly credited in reviews with post‑procedure support (medication supplied, dietary advice) and handling end‑of‑life care in a way described as “dignified” during euthanasia for a long‑term diabetic pet.

Reviews

Google rating: 4.4 stars from 214 reviews.

• •Post‑op communication and aftercare: dental surgeries and neutering are described alongside clear explanations, supplied medications, dietary advice, and one report of a follow‑up check‑in a couple of days after surgery.
• •Medication management is a recurring topic: owners mention repeat prescriptions handled via WhatsApp/email, and another review describes a system where they receive an email every three months to confirm details and then medication is posted “at no extra fee.”
• •End‑of‑life care noted positively: one owner describes sustained support for a diabetic pet and a “very dignified” process when their pet passed.
• •Emergency access concern: one recent reviewer reports being told the practice couldn’t help during an emergency and felt even minimal triage guidance was missing—this sits alongside other reviews describing attentive care for planned treatments.