Specialist Vets in Aberdare

## Summary Medivet Aberdare is part of the Medivet veterinary group (a corporate chain) and refers emergency care to one of Medivet’s 27 dedicated 24-hour centres. From the latest reviews, this branch seems geared to everyday consulting as well as urgent problems and routine procedures—owners repeatedly mention thorough explanations and a calmer, slower approach for anxious pets. Concrete examples owners describe include: - Taking extra time to build trust with an extremely anxious dog before examining, then completing an exam plus an injection and anal gland expression in the same visit. - Handling a serious barbed-wire injury urgently, including anaesthetic and stitching, with staff reportedly staying on and rearranging appointments to treat the dog. - Supporting owners through procedures and admin, including help “sorting out the insurance” after a puppy’s small operation. - Step-by-step guidance for first appointments with anxious kittens and planning for future visits. ## Services Services mentioned in the website summary and/or reviews include: - Routine consultations with detailed advice and explanation of treatment options (cats, dogs, kittens, puppies mentioned). - Handling anxious or fearful pets with a slower introduction before examination (reported by owners). - Anal gland expression and injections (described in one appointment). - Neutering/castration (described by an owner). - Surgery/operations under anaesthetic, including wound repair with stitching after trauma, and a “small operation” for a puppy. - Emergency care via Medivet’s network of 24-hour centres (as stated on the Medivet site). ## Pricing - Overnight emergency consultation fee: **£130** for consultations **between 7pm and 9am** (stated as a nationwide Medivet fee). ## People - **Beth (receptionist)**: mentioned as “extremely kind and helpful” in day-to-day interactions. - **Sam (nurse)**: also mentioned as “extremely kind and helpful.” - **Vets (not named in the reviews provided)**: owners describe vets listening carefully, explaining options and treatments, and taking time to reduce stress for anxious animals (e.g., establishing a connection with a nervous dog before examining). ## Reviews **Google rating: 4.7 stars from 115 reviews.** Themes below are drawn from the latest written reviews available to us. - Thorough consultations with clear explanations (owners mention being talked through options, treatments, and processes step by step). - Strong experiences with anxious pets: multiple owners describe gentle handling and a calmer pace that made exams possible. - Urgent care responsiveness: one owner reports immediate assessment for a serious wound, anaesthetic, and stitching, with staff rearranging/cancelling appointments to treat the case. - A small number of negatives are hard to interpret: there is at least one **1-star** review in the latest set but it contains **no written detail**, while most others are strongly positive.

## Summary Ownership (independent vs corporate group) isn’t stated in the information provided. Based on recent reviews, this practice seems set up for routine consultations and diagnostics, with some flexibility for dogs that struggle around other pets (one owner was met outside and brought through only when the waiting room was clear). Reviews also describe end-of-life support and longer-term management for serious illness, including homeopathy used alongside conventional care in at least one case. Experiences are mixed: several long-term clients describe consistently good vet and nurse care, while a small number report problems around access and communication (including one case where an injured elderly dog reportedly wasn’t seen after an attack, and another describing patronising or condescending interactions). ## Services Services and capabilities mentioned in the available information include: - Consultations for dogs and cats (multiple long-term owners mention bringing both). - Clinical examination and sample-taking for investigation (a vet “examined thoroughly” and “took samples”). - Management for reactive/less social dogs: arranging to see a dog outside and timing entry to avoid other dogs in the waiting area. - Integrative care: homeopathy used alongside conventional medicine (mentioned in relation to cancer care). - Palliative/comfort-focused care for terminal illness (described as providing comfortable months after a terminal cancer diagnosis). - Euthanasia support and help with difficult decisions (one owner highlighted kindness during euthanasia for a suddenly ill dog). ## People - **Marj Edwards** (role not explicitly stated, but described as providing veterinary treatment): singled out for using **homeopathy alongside conventional medicine** and supporting a dog with **terminal cancer**, which the owner felt helped their pet remain comfortable for months. - **Rhian** (role not stated): thanked for being **kind and supportive** when an owner had to make an end-of-life decision. - **Reception team** (not named): multiple reviews mention variability—some say receptionists “could be more welcoming,” while others describe a **condescending attitude** and **incorrect information**. ## Reviews **Google rating: 4.5 stars from 226 reviews.** The themes below are drawn from the latest written reviews available to us. - **Handling of nervous/reactive dogs:** one owner describes being seen outside and escorted in when the route was clear, reducing stress around other dogs. - **Clinical care and explanations:** several reviewers describe thorough examinations, samples taken, and “clear advice,” with vets and nurses described as excellent over years of visits. - **Communication/access complaints:** one reviewer reports their elderly dog wasn’t seen after a dog attack and that they didn’t receive updates or recommendations; another describes being patronised and given incorrect information, particularly around arrangements when the practice was closed. - **Front-desk experience varies:** recurring mentions that reception could be more welcoming, with some calling interactions condescending. - **End-of-life and serious illness support:** a long-term owner highlights compassionate care around euthanasia and thoughtful management of terminal cancer, including integrative treatment options.