Wellpets Ltd – Vets in Cwmbran
Clinic Overview
Wellpets Ltd is an established veterinary practice (website) and is also listed as a veterinary nurse training facility (clinic data). Recent reviews describe routine care for cats and dogs, with multiple owners saying appointments are straightforward to arrange and that vets explain options clearly (e.g., discussions around kitten first vaccinations and spay/neuter, and a senior dog dental check where daily brushing was advised instead of a scale-and-polish under general anaesthetic). Reviews also include serious negative experiences, including one owner alleging an arthritis medication overdose and another reporting being misled at booking and receiving insufficient advice.
Services
- •General consultations (website note: consultations can be included as part of a Pet Health Club® Plus plan; reviews reference attending appointments for various pets).
- •Vaccinations for kittens (“first jabs” mentioned in a review).
- •Spay/neuter discussions (spayed/neutered advice mentioned in a review).
- •Dental assessments for older dogs (review mentions a teeth/gum check and discussion of scale-and-polish under general anaesthetic, with non-procedure management advised).
- •Arthritis/long-term medication management is referenced in a complaint review (medication dosing issue described by the owner).
- •Veterinary nurse training facility (clinic data).
People
- •Reception team: described as “very helpful” and making appointments “straightforward to get” (review), and one reviewer noted staff helped by carrying their cat back to the car (review).
- •Vets (unnamed in reviews): several owners mention clear explanations and being talked through options and treatments, including preventive care (kitten vaccines and neutering) and a senior dog dental decision where the vet advised against an unnecessary procedure (reviews).
- •Conflicting experiences are also reported: one reviewer says advice was severely lacking at their appointment, and another alleges a serious medication dosing error (reviews).
Reviews
Google rating: 4.5 stars from 295 reviews. “”
- •Appointment access and front-desk help: multiple owners say booking is straightforward and reception is helpful; one review highlights practical assistance getting a cat back to the car.
- •Communication and decision-making: several reviews describe vets explaining options clearly (e.g., kitten vaccination/spay-neuter guidance; outlining treatment options for an older dog).
- •Conservative approach in at least one case: a reviewer says the vet advised against a dental procedure under general anaesthetic for a 12-year-old dog when it didn’t seem necessary, recommending continued tooth brushing instead.
- •Serious complaints also appear: one owner alleges their dog was overdosed on arthritis medication with significant side effects, and another says they were misled during booking and received too little advice at the consultation.
Special Services
Animals Treated at Wellpets Ltd
Animals We Treat
Companion Animals
Opening Hours – Wellpets Ltd
Opening Hours
Hours
Reviews for Wellpets Ltd
Note: Showing the 5 most recent Google reviews out of 295 we track in total. Recent reviews may not be representative of overall sentiment.
Susan Jones
a week ago
Done what I wanted done for my scotty
Jasmine Jones
3 weeks ago
Have been here with a few pets over the years and always have good service. It is straightforward to get an appointment and staff at reception are very helpful.
Cerys
a month ago
Joshua J
2 months ago
Very bad experience. Completely mislead when booking the consultation and a severe lack of advice was provided while I attended my appointment.
Jack Niblett
2 months ago
Great vets very professional and friendly vets and receptionist
Trisha Oshea
a week ago
Great service at Fairwater vets. Very kind. My cat was carried back to the car for me as I am an old age pensioner. Thank you.
Janet Bastuba
a month ago
As I have recently moved to the area, I was looking for a good Vets. I came across WellPets, Fairwater, Cwmbran, and as many may know the feeling the Vets give you 😒, I was not made to feel this way by any of the staff. All the staff were warm, welcoming and friendly 🙂. From the start of my visit, to the end of my visit, the Vet explained everything from my kittens first jabs to being spayed/neutered, and everything inbetween (sorry I didn't catch your name) 🤭. They have schemes available to help with payments of all kinds, so whether your on Benefits, or can pay in Full, there's a payment method for everyone 😀. I do reccommend WellPets, Fairwater, Cwmbran to EVERYONE new in the area or has a new pet!!
theDevilsrighthandman
2 months ago
Always caring and understanding staff. My 15 yr dog is treated with respect and care. They are very professional and very helpful and supportive. Very clear on options and treatments. They explain everything clearly and listen to my concerns about my boy.
Sharon Hughes
3 months ago
Do not take your beloved pets to this veterinary practice. Our Millie a border collie was overdosed on medication for arthritis the vet gave her more than double of prescribed dose for her weight which led to serious side effects. I emailed to complain and yes they paid for the emergency vet bills but due to the vets incompetence my dog suffered and yes she was an old dog 14 years. They blamed her age as well but I know this overdose caused her to suffer and in the end as a family we decided to have her put to sleep. I would avoid this vets at all cost.
Rhi Taylor
3 months ago
I visited Fairwater practice this morning concerned about my 12 year old dogs teeth and whether or not he would need a scale and Polish under general anesthetic. The vet explained that at 12 years old my dog doesn't need any procedures that aren't necessary.Once he checked my dogs teeth and gums he said the best thing to do would be to carry on brushing daily as we are doing at the moment , they weren't that bad , I appreciated his honesty as it saved my dog and us a lot of stress and money .
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