Dog & Cat Vets in Cwmbran

## Summary Sanders Veterinary Surgery offers routine and surgical care for cats, dogs and several small pets (including rabbits, guinea pigs, ferrets and hamsters), with on-site diagnostics such as digital X‑ray, ultrasound/echocardiography and an in‑house lab listed on its website. It also promotes a Pet Health Club®/Pet Health Club® Plus membership scheme, which includes “unlimited consultations” as a plan feature, plus 24/7 access to an online vet (while specialist/referral/out‑of‑hours consultations are noted as excluded from the plan). From the latest reviews available to us, owners repeatedly mention: - A calm, clean practice environment and a welcoming reception team. - Clear explanations “without medical jargon,” including for anxious pets (e.g., letting a nervous cat explore the room first). - Hands-on peri‑operative care, with one owner describing strong pre‑ and post‑op support around kitten spays. - Support in difficult situations, including a respectful euthanasia experience described during COVID. ## Services Services listed on the clinic website include: - **Preventive care:** vaccinations, puppy checks, weight clinics, microchipping, worming & flea treatment. - **Surgery and procedures:** neutering, soft‑tissue surgery, dentistry. - **Diagnostics and medical work‑ups:** digital radiography, ultrasonography, echocardiography, in‑house laboratory, dermatology, endoscopy. - **Nurse-led and routine appointments:** Nurse Clinic, nail clipping, anal gland expression. - **Small pet care:** rabbit teeth clip (and the practice states it treats rabbits, guinea pigs, ferrets and hamsters as well as cats/dogs). - **Travel/admin:** pet passports. - **Behaviour support:** behaviour and training advice. Other capabilities noted in the provided clinic data: - **Emergency veterinary services (24/7 or extended hours)** are listed as available. - **Veterinary Nurse Training facility** is listed. ## People Team members named on the clinic website: - **Paula Brzenczek** (Practice Manager) - **Danielle Mitchell** (Clinical Director) - **Constanze Black** (Veterinary Surgeon) - **Laura Humphreys** (Senior Veterinary Surgeon) - **Shelley Loder** (Head Veterinary Nurse) - **Kim Hawkins** (Registered Veterinary Nurse) - **Hayley Weaver** (Registered Veterinary Nurse) - **Darcy Mcging** (Registered Veterinary Nurse) What owners highlight in reviews (without naming individuals): - Reception staff are described as **welcoming** and as helping pets feel comfortable on arrival. - Vets are repeatedly described as **informative**, including explaining options in plain language and handling nervous cats gently (e.g., allowing a frightened cat time to explore the consult room). - Nursing and vet teams are mentioned in the context of **emergencies** and **peri‑operative care** (pre‑ and post‑op support after spays). ## Reviews **Google rating: 4.9 stars from 474 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners repeatedly mention a **friendly, welcoming reception** and a **calm** feel to visits. - Several reviews focus on **communication**, including explanations that are easy to understand and supportive decision-making. - **Handling of pets** is a recurring point: “massive fuss” made of dogs, and gentle approaches for anxious cats (including letting them settle in the room). - Specific clinical events are mentioned positively, including **spays with strong pre‑/post‑op care**, **help in emergencies**, and **respectful support during euthanasia**.

## Summary Summerdale is a veterinary practice that’s also listed as a **Veterinary Nurse Training facility**. Based on the latest reviews, owners most often describe a clinic that’s set up for **routine care (vaccinations, check-ups)** as well as **urgent same-day assessment and referral** when needed. Specific examples include **taking an unregistered dog “straight away” for sudden hind-leg weakness**, a vet (named **Sara**) **suspecting IVDD and arranging an urgent specialist referral**, and the practice **phoning the owner when the specialist couldn’t reach them** due to the urgency. Appointment administration is also mentioned, with **appointment reminders** noted by clients. ## Services - **Veterinary Nurse Training facility** (listed in clinic data). - **Vaccinations** (mentioned in reviews). - **General check-ups** (mentioned in reviews). - **Urgent assessment for acute problems** (example: difficulty using back legs; rapid triage/being seen almost immediately). - **Referral to a specialist** when urgent (example: suspected IVDD, urgent referral; follow-up call to help the owner connect with the specialist). - **End-of-life care / PTS** (put to sleep) support mentioned, with a nurse described as caring during the visit. ## People - **Sara (vet)**: described in one detailed account as seeing an urgent case almost immediately, **suspecting IVDD**, arranging an **urgent referral**, and being “super caring.” - **Nursing team**: one reviewer specifically highlights a **caring nurse during PTS**. - **Reception/front-desk and staff generally**: multiple owners mention being **welcomed on arrival**, having things **explained clearly**, and staff being **helpful with queries and advice**. Appointment reminders are also mentioned. ## Reviews **4.6 stars from 303 reviews.** Owners most often focus on how they’re treated during visits (welcome, explanations) and how the team handles both routine and urgent situations. “Themes below are drawn from the latest written reviews available to us.” - **Urgent help even for unregistered pets**, including rapid assessment and escalation (example: suspected IVDD with urgent specialist referral, plus a follow-up call when the specialist couldn’t reach the owner). - **Clear explanations and time for questions**, mentioned alongside routine care like vaccinations and check-ups. - **Gentle handling to keep pets calm**, including a kitten being kept comfortable during visits. - **End-of-life support**, with a nurse described as caring during PTS. - **Cost concerns** appear in at least one review (“very expensive”), alongside otherwise positive comments about care.

## Summary Wellpets Ltd is an established veterinary practice (website) and is also listed as a veterinary nurse training facility (clinic data). Recent reviews describe routine care for cats and dogs, with multiple owners saying appointments are straightforward to arrange and that vets explain options clearly (e.g., discussions around kitten first vaccinations and spay/neuter, and a senior dog dental check where daily brushing was advised instead of a scale-and-polish under general anaesthetic). Reviews also include serious negative experiences, including one owner alleging an arthritis medication overdose and another reporting being misled at booking and receiving insufficient advice. ## Services - General consultations (website note: consultations can be included as part of a Pet Health Club® Plus plan; reviews reference attending appointments for various pets). - Vaccinations for kittens (“first jabs” mentioned in a review). - Spay/neuter discussions (spayed/neutered advice mentioned in a review). - Dental assessments for older dogs (review mentions a teeth/gum check and discussion of scale-and-polish under general anaesthetic, with non-procedure management advised). - Arthritis/long-term medication management is referenced in a complaint review (medication dosing issue described by the owner). - Veterinary nurse training facility (clinic data). ## People - Reception team: described as “very helpful” and making appointments “straightforward to get” (review), and one reviewer noted staff helped by carrying their cat back to the car (review). - Vets (unnamed in reviews): several owners mention clear explanations and being talked through options and treatments, including preventive care (kitten vaccines and neutering) and a senior dog dental decision where the vet advised against an unnecessary procedure (reviews). - Conflicting experiences are also reported: one reviewer says advice was severely lacking at their appointment, and another alleges a serious medication dosing error (reviews). ## Reviews **Google rating: 4.5 stars from 295 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Appointment access and front-desk help: multiple owners say booking is straightforward and reception is helpful; one review highlights practical assistance getting a cat back to the car. - Communication and decision-making: several reviews describe vets explaining options clearly (e.g., kitten vaccination/spay-neuter guidance; outlining treatment options for an older dog). - Conservative approach in at least one case: a reviewer says the vet advised against a dental procedure under general anaesthetic for a 12-year-old dog when it didn’t seem necessary, recommending continued tooth brushing instead. - Serious complaints also appear: one owner alleges their dog was overdosed on arthritis medication with significant side effects, and another says they were misled during booking and received too little advice at the consultation.