Farm & Large-Animal Vets near Cowbridge

## Summary South Wales Equine Vets is an equine-only practice (horses and ponies) with a strong mix of feedback: many owners describe supportive, thorough clinical care (including dental work, vaccinations and end-of-life support), while a minority report serious frustrations around responsiveness and account/billing administration. Concrete examples mentioned by owners include: - Field visits for injuries and emergencies (e.g., a pony kicked; a mare that had gone down), including attempts to help a horse get back up. - End-of-life care where the vet stayed throughout the process; one owner also reports receiving a sympathy card afterwards. - Follow-up after treatment: one owner describes the vet checking in “every other day” with updates. - Dental investigation for weight loss that found “2 broken teeth” and treatment to make the horse comfortable. ## Services Services and situations explicitly referenced in the available information include: - Equine call-outs/visits for unwell or injured horses and ponies (e.g., kicked pony; horse “poorly”; mare that had gone down). - Euthanasia (PTS) with the vet staying throughout the process (also mention of a nurse attending one visit). - Vaccinations: flu jabs are specifically mentioned. - Dentistry: examination for weight loss leading to identification of broken teeth, with treatment to make the horse comfortable. - A “health club/health plan” for horses is mentioned and was explained during a visit (details of what it includes aren’t provided in the available text). ## People Named people mentioned by reviewers: - **Cerys (vet)**: repeatedly described attending difficult call-outs (kicked pony; mare down; euthanasia). Owners mention her staying throughout PTS, being “patient” and “non-judgemental,” trying to help get a horse up, sending a sympathy card, and providing frequent follow-up (“updates… every other day”). - **Hannah (vet)**: mentioned for helping with a mare and “checks in on her whenever we speak.” - **Duncan (vet)** and **Lucinda (vet)**: credited with a thorough work-up for an older horse losing weight, identifying “2 broken teeth,” and addressing comfort; one reviewer also says Duncan explained things well. - **Ryan (manager)**: one reviewer reports he “refuses to talk to customers” and links this to an account being closed and disputes about records and payments. - **Unnamed nurse**: present at a second visit for PTS and described as “great.” ## Reviews **Google rating: 4.6 stars from 58 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Strong praise for end-of-life support and bedside manner:** multiple reviews describe vets staying throughout euthanasia and being supportive during distressing situations; one owner mentions receiving a condolence card afterwards. - **Follow-up communication is highlighted by some owners:** examples include check-ins and “updates… every other day” during recovery. - **Preventive care noted as efficient:** one review mentions being “very quick” for flu vaccinations and taking time to explain the practice’s horse health club/plan. - **Thorough problem-solving in at least one complex case:** a weight-loss investigation led to identifying broken teeth and making the horse comfortable. - **Serious complaints from a minority about responsiveness and administration:** one reviewer alleges long waits while a horse “thras[h] around for hours,” disputes over records/payments, and problems with the health plan (horses removed from the plan without consent).