South Wales Equine Vets

South Wales Equine Vets is an equine-only practice for horses and ponies in Cowbridge. Reviews describe a strong mix of experiences: many owners praise supportive, thorough care for issues such as injuries, dentistry, vaccinations and end-of-life support, while a smaller number report serious frustration with responsiveness and account or billing administration. Recent feedback continues to highlight compassionate bedside manner, especially during difficult visits.

Services

•Equine call-outs and visits: Owners mention attendance for injured or unwell horses and ponies, including a pony that had been kicked, a horse described as poorly, and a mare that had gone down.
•Emergency and urgent situations: Reviews describe vets trying to help a horse get back up before euthanasia became necessary, showing the practice is called out for serious field situations.
•Euthanasia and end-of-life support: Several owners describe vets staying throughout the process, with one review also mentioning a nurse attending and another noting a sympathy card sent afterwards.
•Preventive care: Flu vaccinations are specifically mentioned, with one owner saying the visit was quick and that the health club for horses was explained clearly at the same time.
•Dentistry: A review describes a thorough investigation for weight loss that identified two broken teeth, with treatment aimed at keeping the horse comfortable.
•Horse health plan: A horse health club or health plan is mentioned by reviewers, although the exact inclusions are not set out.

Pricing

No published pricing information is currently available for this clinic.

People

•Cerys: The most consistently praised named vet in recent feedback. Owners describe her as patient, understanding, compassionate and supportive during injury call-outs, euthanasia visits and follow-up care.
•Hannah: Mentioned positively for helping with a mare and for checking in during later conversations.
•Duncan and Lucinda: Credited with a thorough dentistry-related work-up for an older horse losing weight, which identified two broken teeth. One reviewer also says Duncan explained things clearly.
•Ryan: Named in one negative review about account closure, payment disputes and communication as the practice manager.
•Unnamed nurse: Mentioned positively for support during a euthanasia visit.

Reviews

South Wales Equine Vets has 4.6 stars on Google from 58 reviews. Recent written feedback is mostly positive, with repeated praise for the care shown in difficult situations, alongside one detailed complaint about response times and administration.

•Compassionate end-of-life care is a standout theme, especially in reviews mentioning Cerys staying throughout euthanasia and supporting owners during distressing visits.
•Helpful, friendly follow-up is mentioned more than once, including check-ins every other day after treatment and general praise for vets being kind and thorough.
•Good practical care appears in examples such as quick flu vaccination visits, clear explanation of the horse health club, and a dentistry case where broken teeth were identified during a weight-loss investigation.
•A minority of feedback is sharply critical about delayed attendance, record-keeping, health plan administration and payment or account handling.

Reviews for South Wales Equine Vets

Note: Showing the 10 most recent Google reviews out of 58 we track in total. Recent reviews may not be representative of overall sentiment.

Ellen Stanton

3 months ago

I had cerys come out to see my pony who was kicked. On both visits Certs was patient, understanding and non-jugemental. On the second visit my pony unfortunately was PTS. Cerys stayed throughout the entire process was incredibly sympathetic and supportive. She even sent me a card which was so special. I cannot thank her enough, she is a credit to the SWEV team and they should be honoured to have her there. The nurse who was there for the second visit was also great, I didn't catch her name though.

shauna pugh

5 months ago

Absolute joke of a practice! They say they have a duty of care and yet allowed my horse to thrash around for hours before they could see him! They pick and choose what they want to keep recorded on their records. The manager Ryan refuses to talk to customers even though we were told to call back to talk to him personally! For him to decline because they have closed my account (for no valid reason) they will tell you that you owe money even if you have receipts to prove you’ve paid. I have been made to go round in circles to be told I cannot have an account anymore! I’ve spoken to a lot of people who used to be customers and they’ve all left to go with another vet as the south wales vets (used to be known and b&w) is that shocking. The only vet to have explained anything rightly on all the years I’ve been there is Duncan and even he quit. They have no consideration for any of their patients, horse and human absolutely disgusting the way I’ve been treated and many other customers by the looks of it. Quick enough to take the money and get not quick enough to record it! I’ve had so many issues with this company to the point I want nothing more to do with them and will be finding another vet. (Health plan is also rubbish, you can add horses and then you get emails to say horses have been taken off (without my say so) even though I’ve paid for them to be on the health plan. Worst bet practice I’ve ever known … problem after problem every time they are called

desmond cotter

Melanie Thomas

1 year ago

Staff and vets always helpful and friendly.

Karen Heaven

Cerys came out as my mare had gone down She helped us try and get her up but sadly we were unable to and had to put her to sleep. Cerys stayed with us and was very compassionate. I will be forever grateful for her help and her compassion that she had for both the horse and us. Would definitely recommend.

Fiona Bridges

Excellent service lovely vet took time out to explain the health club for the horses ...excellent time it was very quick having their flu jabs couldn't rate her enough

Dawn Durkin

Ivor was poorly a few months ago and Cerys put him back on track ...Cerys had updates on Ivor every other day which in my eyes was an excellent caring service which both myself and Ivor are very thankful for

Iona Yeo

Highly recommend the vets at South Wales Equine. All have been extremely helpful, thorough and kind with my 3 horses. Hannah has helped me a lot with my mare and always checks in on her whenever we speak which is a really nice extra to have ❤️

Elizabeth Llewelyn

2 years ago

Duncan and Lucinda came out for my older horse who was losing weight - thorough examination found he had 2 broken teeth which they have made comfortable for him. Couldn’t fault them - knowledgeable about dentistry and very practical and helpful