South Wales Equine Vets – Vets in Cowbridge
Clinic Overview
South Wales Equine Vets is an equine-only practice (horses and ponies) with a strong mix of feedback: many owners describe supportive, thorough clinical care (including dental work, vaccinations and end-of-life support), while a minority report serious frustrations around responsiveness and account/billing administration.
Concrete examples mentioned by owners include
- •Field visits for injuries and emergencies (e.g., a pony kicked; a mare that had gone down), including attempts to help a horse get back up.
- •End-of-life care where the vet stayed throughout the process; one owner also reports receiving a sympathy card afterwards.
- •Follow-up after treatment: one owner describes the vet checking in “every other day” with updates.
- •Dental investigation for weight loss that found “2 broken teeth” and treatment to make the horse comfortable.
Services
Services and situations explicitly referenced in the available information include
- •Equine call-outs/visits for unwell or injured horses and ponies (e.g., kicked pony; horse “poorly”; mare that had gone down).
- •Euthanasia (PTS) with the vet staying throughout the process (also mention of a nurse attending one visit).
- •Vaccinations: flu jabs are specifically mentioned.
- •Dentistry: examination for weight loss leading to identification of broken teeth, with treatment to make the horse comfortable.
- •A “health club/health plan” for horses is mentioned and was explained during a visit (details of what it includes aren’t provided in the available text).
People
Named people mentioned by reviewers
- •Cerys (vet): repeatedly described attending difficult call-outs (kicked pony; mare down; euthanasia). Owners mention her staying throughout PTS, being “patient” and “non-judgemental,” trying to help get a horse up, sending a sympathy card, and providing frequent follow-up (“updates… every other day”).
- •Hannah (vet): mentioned for helping with a mare and “checks in on her whenever we speak.”
- •Duncan (vet) and Lucinda (vet): credited with a thorough work-up for an older horse losing weight, identifying “2 broken teeth,” and addressing comfort; one reviewer also says Duncan explained things well.
- •Ryan (manager): one reviewer reports he “refuses to talk to customers” and links this to an account being closed and disputes about records and payments.
- •Unnamed nurse: present at a second visit for PTS and described as “great.”
Reviews
Google rating: 4.6 stars from 58 reviews.
- •Strong praise for end-of-life support and bedside manner: multiple reviews describe vets staying throughout euthanasia and being supportive during distressing situations; one owner mentions receiving a condolence card afterwards.
- •Follow-up communication is highlighted by some owners: examples include check-ins and “updates… every other day” during recovery.
- •Preventive care noted as efficient: one review mentions being “very quick” for flu vaccinations and taking time to explain the practice’s horse health club/plan.
- •Thorough problem-solving in at least one complex case: a weight-loss investigation led to identifying broken teeth and making the horse comfortable.
- •Serious complaints from a minority about responsiveness and administration: one reviewer alleges long waits while a horse “thras[h] around for hours,” disputes over records/payments, and problems with the health plan (horses removed from the plan without consent).
Animals Treated at South Wales Equine Vets
Animals We Treat
Farm Animals
Opening Hours – South Wales Equine Vets
Opening Hours
Hours
Reviews for South Wales Equine Vets
Note: Showing the 5 most recent Google reviews out of 58 we track in total. Recent reviews may not be representative of overall sentiment.
Ellen Stanton
a week ago
I had cerys come out to see my pony who was kicked. On both visits Certs was patient, understanding and non-jugemental. On the second visit my pony unfortunately was PTS. Cerys stayed throughout the entire process was incredibly sympathetic and supportive. She even sent me a card which was so special. I cannot thank her enough, she is a credit to the SWEV team and they should be honoured to have her there. The nurse who was there for the second visit was also great, I didn't catch her name though.
shauna pugh
2 months ago
Absolute joke of a practice! They say they have a duty of care and yet allowed my horse to thrash around for hours before they could see him! They pick and choose what they want to keep recorded on their records. The manager Ryan refuses to talk to customers even though we were told to call back to talk to him personally! For him to decline because they have closed my account (for no valid reason) they will tell you that you owe money even if you have receipts to prove you’ve paid. I have been made to go round in circles to be told I cannot have an account anymore! I’ve spoken to a lot of people who used to be customers and they’ve all left to go with another vet as the south wales vets (used to be known and b&w) is that shocking. The only vet to have explained anything rightly on all the years I’ve been there is Duncan and even he quit. They have no consideration for any of their patients, horse and human absolutely disgusting the way I’ve been treated and many other customers by the looks of it. Quick enough to take the money and get not quick enough to record it! I’ve had so many issues with this company to the point I want nothing more to do with them and will be finding another vet. (Health plan is also rubbish, you can add horses and then you get emails to say horses have been taken off (without my say so) even though I’ve paid for them to be on the health plan. Worst bet practice I’ve ever known … problem after problem every time they are called
desmond cotter
2 months ago
Melanie Thomas
10 months ago
Staff and vets always helpful and friendly.
Karen Heaven
a year ago
Cerys came out as my mare had gone down She helped us try and get her up but sadly we were unable to and had to put her to sleep. Cerys stayed with us and was very compassionate. I will be forever grateful for her help and her compassion that she had for both the horse and us. Would definitely recommend.
Karen Heaven
11 months ago
Cerys came out as my mare had gone down She helped us try and get her up but sadly we were unable to and had to put her to sleep. Cerys stayed with us and was very compassionate. I will be forever grateful for her help and her compassion that she had for both the horse and us. Would definitely recommend.
Fiona Bridges
11 months ago
Excellent service lovely vet took time out to explain the health club for the horses ...excellent time it was very quick having their flu jabs couldn't rate her enough
Dawn Durkin
a year ago
Ivor was poorly a few months ago and Cerys put him back on track ...Cerys had updates on Ivor every other day which in my eyes was an excellent caring service which both myself and Ivor are very thankful for
Iona Yeo
a year ago
Highly recommend the vets at South Wales Equine. All have been extremely helpful, thorough and kind with my 3 horses. Hannah has helped me a lot with my mare and always checks in on her whenever we speak which is a really nice extra to have ❤️
Elizabeth Llewelyn
2 years ago
Duncan and Lucinda came out for my older horse who was losing weight - thorough examination found he had 2 broken teeth which they have made comfortable for him. Couldn’t fault them - knowledgeable about dentistry and very practical and helpful
