Featured Clinic Overview
## Summary Shepherds “The Vets” Ltd is an independent practice (in operation for 50+ years) with RCVS-accredited sites and diagnostic/treatment facilities listed on its website. It appears set up for small-animal general practice with hospital-level support, including an in-house 24/7 emergency service for registered clients. Decision-relevant specifics owners mention include: - Emergency dental care being arranged within days for a high‑risk senior cat, with ongoing phone advice about what to watch for. - End-of-life appointments handled with privacy (a side room mentioned) and step-by-step explanations, with owners able to stay with their pet throughout. - A separate cat area noted as helping reduce stress for cats that dislike vet visits. - A lost dog handover where staff required evidence before release, which the owner appreciated. ## Services From the clinic website and the latest reviews, services and capabilities mentioned include: - In-house 24/7 emergency care for registered clients (website). - Dental disease management and emergency dental procedures (website; reviews describe emergency dental work for a senior cat). - Euthanasia / end-of-life care, including allowing owners to be present and providing a private room (reviews). - Vaccinations (website). - Neutering (website). - Weight management (website). - Nurse clinics (website). - K-Laser therapy (website). - EU travel services (website). - Cremation and burial options (website). - Premier Pet Care Plan (website; specific inclusions/prices not provided in the supplied data). - Veterinary Nurse Training facility (clinic data). ## People Named team members mentioned in reviews: - Cerys (nurse) — repeatedly highlighted for empathy and reassurance during a cat’s euthanasia appointment, including handling details while the owner was upset. - Lowri (vet) — described as “lovely” during euthanasia, with the pet reported to have passed peacefully while the owner held them. - Rachel (vet) — handled an emergency dental for a high‑risk senior cat (hyperthyroidism mentioned). The owner valued being reassured about the plan and the vet’s speed/experience, and reported a good recovery afterward. - Laura (vet) — mentioned as a frequently seen vet who provides detailed information, answers questions without rushing, and helped an owner work through options with cost in mind. ## Reviews Google rating: 4.5 stars from 772 reviews. “Themes below are drawn from the latest written reviews available to us.” - Professionalism is repeatedly stated (“very professional” appears more than once). - End-of-life care is a major theme: owners describe staff being supportive, explaining each step, using a private room, and enabling them to remain with their pet during euthanasia. - Emergency case handling is described with concrete examples (urgent dental pain; booking an emergency dental within days; continued phone support “night and day” on warning signs). - Cat-friendly setup is mentioned (a separate cat area to reduce stress). - Security/ID checks: one owner praised staff for requiring evidence before releasing a found dog. - Cost: at least one reviewer notes it’s “not exactly cheap,” while another appreciated help discussing financially workable options.
Showing 1-10 of 11 clinics
Maes Glas Vets Limited offers routine care (including vaccinations and neutering) alongside 24/7 care, with reviews describing both day-to-day appointments and more serious, time-sensitive situations. Owners repeatedly mention clear explanations of what’s being done, pets being handled gently during routine procedures, and support in difficult end-of-life scenarios. Concrete details owners mention include: - Procedures being “explained in full,” including when a pet needs to stay overnight. - Annual vaccinations done with attention to keeping the dog comfortable and avoiding unnecessary pain. - Compassionate help during a dog’s final hours (named vet “Clive” mentioned). - In one case after a cat was brought in following a road accident and didn’t survive, staff kept the cat for a few days and did not charge the family.
Maes Glas Vets Limited offers routine care (including vaccinations and neutering) alongside 24/7 care, with reviews describing both day-to-day appointments and more serious, time-sensitive situations. Owners repeatedly mention clear explanations of what’s being done, pets being handled gently during routine procedures, and support in difficult end-of-life scenarios. Concrete details owners mention include: - Procedures being “explained in full,” including when a pet needs to stay overnight. - Annual vaccinations done with attention to keeping the dog comfortable and avoiding unnecessary pain. - Compassionate help during a dog’s final hours (named vet “Clive” mentioned). - In one case after a cat was brought in following a road accident and didn’t survive, staff kept the cat for a few days and did not charge the family.
Origin Vets Clinic Ltd is an independent practice focused on cats, rabbits, small mammals, and exotic pets. The website highlights dedicated cat and exotic teams plus formal cat/rabbit accreditations, and recent reviews consistently describe a calm, clean clinic environment and unhurried consults with detailed explanations. Specific examples in reviews include rabbit spays/castration planning, treatment of a hamster with antibiotics and pain relief, neutering for an exotic species (skunk), and a follow-up phone call with an evening update after a visit.
Origin Vets Clinic Ltd is an independent practice focused on cats, rabbits, small mammals, and exotic pets. The website highlights dedicated cat and exotic teams plus formal cat/rabbit accreditations, and recent reviews consistently describe a calm, clean clinic environment and unhurried consults with detailed explanations. Specific examples in reviews include rabbit spays/castration planning, treatment of a hamster with antibiotics and pain relief, neutering for an exotic species (skunk), and a follow-up phone call with an evening update after a visit.
Our Score (84/100)
St James Veterinary Group Ltd. describes itself as independently owned and runs a 24/7 emergency service for its clients, including out-of-hours care handled on its own premises with access to pet notes/medical history. Recent reviews repeatedly highlight the day-to-day experience: owners mention staff taking extra time to settle nervous or reactive rescue dogs before treatment, and vets explaining things clearly during appointments. Several reviewers also describe long-term use of the practice (years to decades).
St James Veterinary Group Ltd. describes itself as independently owned and runs a 24/7 emergency service for its clients, including out-of-hours care handled on its own premises with access to pet notes/medical history. Recent reviews repeatedly highlight the day-to-day experience: owners mention staff taking extra time to settle nervous or reactive rescue dogs before treatment, and vets explaining things clearly during appointments. Several reviewers also describe long-term use of the practice (years to decades).
Cardiff Ely Vets4Pets Ltd
Cardiff
Our Score (80/100)
Cardiff Ely Vets4Pets Ltd is a Vets4Pets practice described on its site as locally owned. The clinic presents itself as a modern, well‑equipped small‑animal practice for dogs, cats and rabbits, with on‑site diagnostics (including an in‑house lab, digital X‑ray and ultrasound) and facilities such as separated dog & cat wards and an isolation unit. In the latest reviews available to us, owners repeatedly describe compassionate support in difficult situations, including euthanasia/end‑of‑life care, plus examples of urgent assessment and ongoing updates (for example, a cat brought in after a suspected road traffic accident).
Cardiff Ely Vets4Pets Ltd is a Vets4Pets practice described on its site as locally owned. The clinic presents itself as a modern, well‑equipped small‑animal practice for dogs, cats and rabbits, with on‑site diagnostics (including an in‑house lab, digital X‑ray and ultrasound) and facilities such as separated dog & cat wards and an isolation unit. In the latest reviews available to us, owners repeatedly describe compassionate support in difficult situations, including euthanasia/end‑of‑life care, plus examples of urgent assessment and ongoing updates (for example, a cat brought in after a suspected road traffic accident).
Doctor Doolittles
Cardiff
Our Score (75/100)
Doctor Doolittles is set up as a general veterinary practice with emergency veterinary services listed (described as 24/7 or extended hours) and is also noted as a veterinary nurse training facility. In recent reviews, owners repeatedly mention a welcoming reception team, vets who explain what they think is happening and lay out treatment options, and a vibe that “never feels salesy” (one reviewer specifically contrasts it with being pushed into extras). A few practical details also come up: owners mention visits for cat flea treatment and vaccinations, and one reviewer notes the reception area displays/posters change and that the practice looks very clean.
Doctor Doolittles is set up as a general veterinary practice with emergency veterinary services listed (described as 24/7 or extended hours) and is also noted as a veterinary nurse training facility. In recent reviews, owners repeatedly mention a welcoming reception team, vets who explain what they think is happening and lay out treatment options, and a vibe that “never feels salesy” (one reviewer specifically contrasts it with being pushed into extras). A few practical details also come up: owners mention visits for cat flea treatment and vaccinations, and one reviewer notes the reception area displays/posters change and that the practice looks very clean.
Heath Vets Rhiwbina
Cardiff
Our Score (74/100)
Heath Vets Rhiwbina is listed as a veterinary nurse training facility and as offering emergency veterinary services (noted as 24/7 or extended hours in the clinic data). Reviews most often describe routine appointments for dogs and cats, with repeated mentions of staff taking time to settle anxious pets and vets explaining plans clearly. However, a minority of recent reviews raise practical concerns about booking mix-ups, missed wellness checks, and having to chase test results, alongside one report of unexpectedly high fees for a short consult plus medication. Concrete points owners mention: - Nurses taking extra time to help nervous dogs relax during visits (e.g., anxious pets being made comfortable). - Vets explaining what’s happening “clearly” during consultations. - Admin/booking issues reported by a long-term client (appointments not recorded correctly; conflicting guidance on scheduling two procedures; a wellness check forgotten). - Follow-up communication concerns in one review (test results not proactively provided).
Heath Vets Rhiwbina is listed as a veterinary nurse training facility and as offering emergency veterinary services (noted as 24/7 or extended hours in the clinic data). Reviews most often describe routine appointments for dogs and cats, with repeated mentions of staff taking time to settle anxious pets and vets explaining plans clearly. However, a minority of recent reviews raise practical concerns about booking mix-ups, missed wellness checks, and having to chase test results, alongside one report of unexpectedly high fees for a short consult plus medication. Concrete points owners mention: - Nurses taking extra time to help nervous dogs relax during visits (e.g., anxious pets being made comfortable). - Vets explaining what’s happening “clearly” during consultations. - Admin/booking issues reported by a long-term client (appointments not recorded correctly; conflicting guidance on scheduling two procedures; a wellness check forgotten). - Follow-up communication concerns in one review (test results not proactively provided).
Our Score (73/100)
Cardiff PDSA Pet Hospital (The Marian and Christina Ionescu Centre) is part of PDSA, a charity-run pet hospital that (per clinic data) provides emergency veterinary services and is a Veterinary Nurse Training facility. Recent reviews describe the hospital as set up for urgent same-day problems as well as difficult end-of-life situations: owners mention being told to “come down straight away” when a dog was unwell, and others describe support around euthanasia and aftercare decisions. Experiences are mixed—alongside multiple accounts of prompt help and clear explanations of “next steps,” there are also serious complaints about aftercare for a stitched wound and out-of-hours prioritisation for a deteriorating kitten.
Cardiff PDSA Pet Hospital (The Marian and Christina Ionescu Centre) is part of PDSA, a charity-run pet hospital that (per clinic data) provides emergency veterinary services and is a Veterinary Nurse Training facility. Recent reviews describe the hospital as set up for urgent same-day problems as well as difficult end-of-life situations: owners mention being told to “come down straight away” when a dog was unwell, and others describe support around euthanasia and aftercare decisions. Experiences are mixed—alongside multiple accounts of prompt help and clear explanations of “next steps,” there are also serious complaints about aftercare for a stitched wound and out-of-hours prioritisation for a deteriorating kitten.
Our Score (71/100)
Medivet Dinas Powys Dinas Vets is part of the Medivet group. Based on the information available, it handles routine appointments alongside urgent same-day issues (one owner reports being told to “bring her straight up” for a torn dew claw and being seen straight away). The clinic also offers overnight emergency access via Medivet’s 24/7 centres, with a stated nationwide overnight emergency consultation fee of £130 (applicable 7pm–9am). Reviews add practical details such as a free lump-check vet appointment being offered, costs for potential future treatment being explained up front, and facilities like an air-conditioned waiting room with drinking water for pets.
Medivet Dinas Powys Dinas Vets is part of the Medivet group. Based on the information available, it handles routine appointments alongside urgent same-day issues (one owner reports being told to “bring her straight up” for a torn dew claw and being seen straight away). The clinic also offers overnight emergency access via Medivet’s 24/7 centres, with a stated nationwide overnight emergency consultation fee of £130 (applicable 7pm–9am). Reviews add practical details such as a free lump-check vet appointment being offered, costs for potential future treatment being explained up front, and facilities like an air-conditioned waiting room with drinking water for pets.
Our Score (70/100)
Companion Care (Cardiff) Ltd trades as Vets4Pets, and the practice is set up for both routine care and more advanced work, with an in-house lab, digital X‑ray, ultrasound/echocardiography, and access to a roaming CT scanner (per the practice website). It is also listed as a Veterinary Nurse Training facility. Owners most often describe appointments where staff explain options clearly and help dogs feel settled (including a puppy whose owners were advised how to report a breeder for missing vaccination/microchip history). Several reviews also mention the team fitting appointments in with a dog’s background in mind. However, there are also stark negative accounts: one owner reports a cat became unwell after sedation and blood sampling with significant bruising, and another review alleges poor handling of an injured wild bird—so experiences appear mixed depending on the case and clinician. Out-of-hours care is stated on the website as being provided by Valley Vets Hospital, with different fees for weekends and bank holidays.
Companion Care (Cardiff) Ltd trades as Vets4Pets, and the practice is set up for both routine care and more advanced work, with an in-house lab, digital X‑ray, ultrasound/echocardiography, and access to a roaming CT scanner (per the practice website). It is also listed as a Veterinary Nurse Training facility. Owners most often describe appointments where staff explain options clearly and help dogs feel settled (including a puppy whose owners were advised how to report a breeder for missing vaccination/microchip history). Several reviews also mention the team fitting appointments in with a dog’s background in mind. However, there are also stark negative accounts: one owner reports a cat became unwell after sedation and blood sampling with significant bruising, and another review alleges poor handling of an injured wild bird—so experiences appear mixed depending on the case and clinician. Out-of-hours care is stated on the website as being provided by Valley Vets Hospital, with different fees for weekends and bank holidays.