Featured Clinic Overview
## Summary Shepherds “The Vets” Ltd is an independent practice (in operation for 50+ years) with RCVS-accredited sites and diagnostic/treatment facilities listed on its website. It appears set up for small-animal general practice with hospital-level support, including an in-house 24/7 emergency service for registered clients. Decision-relevant specifics owners mention include: - Emergency dental care being arranged within days for a high‑risk senior cat, with ongoing phone advice about what to watch for. - End-of-life appointments handled with privacy (a side room mentioned) and step-by-step explanations, with owners able to stay with their pet throughout. - A separate cat area noted as helping reduce stress for cats that dislike vet visits. - A lost dog handover where staff required evidence before release, which the owner appreciated. ## Services From the clinic website and the latest reviews, services and capabilities mentioned include: - In-house 24/7 emergency care for registered clients (website). - Dental disease management and emergency dental procedures (website; reviews describe emergency dental work for a senior cat). - Euthanasia / end-of-life care, including allowing owners to be present and providing a private room (reviews). - Vaccinations (website). - Neutering (website). - Weight management (website). - Nurse clinics (website). - K-Laser therapy (website). - EU travel services (website). - Cremation and burial options (website). - Premier Pet Care Plan (website; specific inclusions/prices not provided in the supplied data). - Veterinary Nurse Training facility (clinic data). ## People Named team members mentioned in reviews: - Cerys (nurse) — repeatedly highlighted for empathy and reassurance during a cat’s euthanasia appointment, including handling details while the owner was upset. - Lowri (vet) — described as “lovely” during euthanasia, with the pet reported to have passed peacefully while the owner held them. - Rachel (vet) — handled an emergency dental for a high‑risk senior cat (hyperthyroidism mentioned). The owner valued being reassured about the plan and the vet’s speed/experience, and reported a good recovery afterward. - Laura (vet) — mentioned as a frequently seen vet who provides detailed information, answers questions without rushing, and helped an owner work through options with cost in mind. ## Reviews Google rating: 4.5 stars from 772 reviews. “Themes below are drawn from the latest written reviews available to us.” - Professionalism is repeatedly stated (“very professional” appears more than once). - End-of-life care is a major theme: owners describe staff being supportive, explaining each step, using a private room, and enabling them to remain with their pet during euthanasia. - Emergency case handling is described with concrete examples (urgent dental pain; booking an emergency dental within days; continued phone support “night and day” on warning signs). - Cat-friendly setup is mentioned (a separate cat area to reduce stress). - Security/ID checks: one owner praised staff for requiring evidence before releasing a found dog. - Cost: at least one reviewer notes it’s “not exactly cheap,” while another appreciated help discussing financially workable options.
Showing 1-10 of 43 clinics
Stone Court Vets is an independent, vet-owned practice. The website says you’ll “always see the same vets,” and reviews back up a continuity + time approach: owners repeatedly mention appointments feeling unrushed and pets being handled calmly during stressful situations. Recent reviews describe same-day/urgent care (a short-notice emergency visit; being seen straight away after a dog bite) and vets who listen and explain thoroughly (e.g., “very thorough and thoughtful,” “has a lot of time to listen”). One reviewer also contrasts it favourably with a “different chain veterinary practice,” saying they didn’t feel “ripped off,” while another specifically notes appointments being on time.
Stone Court Vets is an independent, vet-owned practice. The website says you’ll “always see the same vets,” and reviews back up a continuity + time approach: owners repeatedly mention appointments feeling unrushed and pets being handled calmly during stressful situations. Recent reviews describe same-day/urgent care (a short-notice emergency visit; being seen straight away after a dog bite) and vets who listen and explain thoroughly (e.g., “very thorough and thoughtful,” “has a lot of time to listen”). One reviewer also contrasts it favourably with a “different chain veterinary practice,” saying they didn’t feel “ripped off,” while another specifically notes appointments being on time.

Maes Glas Vets Limited offers routine care (including vaccinations and neutering) alongside 24/7 care, with reviews describing both day-to-day appointments and more serious, time-sensitive situations. Owners repeatedly mention clear explanations of what’s being done, pets being handled gently during routine procedures, and support in difficult end-of-life scenarios. Concrete details owners mention include: - Procedures being “explained in full,” including when a pet needs to stay overnight. - Annual vaccinations done with attention to keeping the dog comfortable and avoiding unnecessary pain. - Compassionate help during a dog’s final hours (named vet “Clive” mentioned). - In one case after a cat was brought in following a road accident and didn’t survive, staff kept the cat for a few days and did not charge the family.
Maes Glas Vets Limited offers routine care (including vaccinations and neutering) alongside 24/7 care, with reviews describing both day-to-day appointments and more serious, time-sensitive situations. Owners repeatedly mention clear explanations of what’s being done, pets being handled gently during routine procedures, and support in difficult end-of-life scenarios. Concrete details owners mention include: - Procedures being “explained in full,” including when a pet needs to stay overnight. - Annual vaccinations done with attention to keeping the dog comfortable and avoiding unnecessary pain. - Compassionate help during a dog’s final hours (named vet “Clive” mentioned). - In one case after a cat was brought in following a road accident and didn’t survive, staff kept the cat for a few days and did not charge the family.
Jack's Veterinary
Swansea
Our Score (86/100)
Jack’s Veterinary describes itself as independently owned. Recent reviews repeatedly point to it being set up for both routine and difficult appointments, with specific mentions of dental surgery, cancer discussions and treatment planning, and compassionate end‑of‑life care. Owners also repeatedly describe clear explanations and transparency around costs (including “no pressure” and “no upselling”), plus a calm approach with nervous pets. Same‑day appointments are mentioned in one case for an unwell dog.
Jack’s Veterinary describes itself as independently owned. Recent reviews repeatedly point to it being set up for both routine and difficult appointments, with specific mentions of dental surgery, cancer discussions and treatment planning, and compassionate end‑of‑life care. Owners also repeatedly describe clear explanations and transparency around costs (including “no pressure” and “no upselling”), plus a calm approach with nervous pets. Same‑day appointments are mentioned in one case for an unwell dog.
Origin Vets Clinic Ltd
Cardiff
Our Score (86/100)
Origin Vets Clinic Ltd is an independent practice focused on cats, rabbits, small mammals, and exotic pets. The website highlights dedicated cat and exotic teams plus formal cat/rabbit accreditations, and recent reviews consistently describe a calm, clean clinic environment and unhurried consults with detailed explanations. Specific examples in reviews include rabbit spays/castration planning, treatment of a hamster with antibiotics and pain relief, neutering for an exotic species (skunk), and a follow-up phone call with an evening update after a visit.
Origin Vets Clinic Ltd is an independent practice focused on cats, rabbits, small mammals, and exotic pets. The website highlights dedicated cat and exotic teams plus formal cat/rabbit accreditations, and recent reviews consistently describe a calm, clean clinic environment and unhurried consults with detailed explanations. Specific examples in reviews include rabbit spays/castration planning, treatment of a hamster with antibiotics and pain relief, neutering for an exotic species (skunk), and a follow-up phone call with an evening update after a visit.
Valley Veterinary Hospital
Cardiff
Our Score (85/100)
Valley Veterinary Hospital describes itself as a modern veterinary hospital providing its own 24-hour emergency service all year, alongside routine care, an in-house exotics service, rehabilitation and referral services. The website also notes Gold status from the Rabbit Welfare Association and Fund, and a purpose-built hydrotherapy room. From the latest reviews, owners most often describe urgent and out-of-hours visits (including middle-of-the-night emergencies and end-of-life appointments) where they were seen quickly and given time and support. Exotics care is a recurring theme too, including long-term guinea pig care and cockatiel appointments with Dr Tariq, and rehab treatments such as infrared laser for arthritis. One recent reviewer strongly disagrees with the practice’s advice given about a baby pigeon, describing it as lacking empathy.
Valley Veterinary Hospital describes itself as a modern veterinary hospital providing its own 24-hour emergency service all year, alongside routine care, an in-house exotics service, rehabilitation and referral services. The website also notes Gold status from the Rabbit Welfare Association and Fund, and a purpose-built hydrotherapy room. From the latest reviews, owners most often describe urgent and out-of-hours visits (including middle-of-the-night emergencies and end-of-life appointments) where they were seen quickly and given time and support. Exotics care is a recurring theme too, including long-term guinea pig care and cockatiel appointments with Dr Tariq, and rehab treatments such as infrared laser for arthritis. One recent reviewer strongly disagrees with the practice’s advice given about a baby pigeon, describing it as lacking empathy.
Our Score (84/100)
St James Veterinary Group Ltd. describes itself as independently owned and runs a 24/7 emergency service for its clients, including out-of-hours care handled on its own premises with access to pet notes/medical history. Recent reviews repeatedly highlight the day-to-day experience: owners mention staff taking extra time to settle nervous or reactive rescue dogs before treatment, and vets explaining things clearly during appointments. Several reviewers also describe long-term use of the practice (years to decades).
St James Veterinary Group Ltd. describes itself as independently owned and runs a 24/7 emergency service for its clients, including out-of-hours care handled on its own premises with access to pet notes/medical history. Recent reviews repeatedly highlight the day-to-day experience: owners mention staff taking extra time to settle nervous or reactive rescue dogs before treatment, and vets explaining things clearly during appointments. Several reviewers also describe long-term use of the practice (years to decades).
St James Veterinary Group Ltd. describes itself as independently owned and offers 24/7 veterinary services for its clients, including a 24/7 emergency service with access to your pet’s notes and medical history; out-of-hours emergencies are handled at the Parkway branch. Recent reviews most often mention routine preventive care (vaccinations and microchipping), thorough check-ups where owners feel listened to, and specific “everyday” problems being treated (for example, anal gland issues). Concrete details owners mention include: - Microchipping and vaccinations for a young kitten. - A vet visit where an anal gland problem was treated and “sorted”. - Owners repeatedly saying their pets are checked thoroughly and that they feel listened to during appointments. - A named vet (Nick Colwell / Nick) being singled out for being friendly and professional.
St James Veterinary Group Ltd. describes itself as independently owned and offers 24/7 veterinary services for its clients, including a 24/7 emergency service with access to your pet’s notes and medical history; out-of-hours emergencies are handled at the Parkway branch. Recent reviews most often mention routine preventive care (vaccinations and microchipping), thorough check-ups where owners feel listened to, and specific “everyday” problems being treated (for example, anal gland issues). Concrete details owners mention include: - Microchipping and vaccinations for a young kitten. - A vet visit where an anal gland problem was treated and “sorted”. - Owners repeatedly saying their pets are checked thoroughly and that they feel listened to during appointments. - A named vet (Nick Colwell / Nick) being singled out for being friendly and professional.
Gibson & Jones Vets
Swansea
Our Score (83/100)
Gibson & Jones Vets describes itself as an independent practice with “more than 40 years” of experience. Reviews most often talk about support around end-of-life care (including sedation and euthanasia), and several mention thoughtful bereavement touches such as a condolence card with a paw print and a small jar of fur, and later wildflower seeds sent in memory of a pet. Owners also mention treatment for small pets (mice), and practical details like a clean clinic environment, customer parking, and Wi‑Fi in the waiting room. The practice is also listed as a veterinary nurse training facility.
Gibson & Jones Vets describes itself as an independent practice with “more than 40 years” of experience. Reviews most often talk about support around end-of-life care (including sedation and euthanasia), and several mention thoughtful bereavement touches such as a condolence card with a paw print and a small jar of fur, and later wildflower seeds sent in memory of a pet. Owners also mention treatment for small pets (mice), and practical details like a clean clinic environment, customer parking, and Wi‑Fi in the waiting room. The practice is also listed as a veterinary nurse training facility.
Our Score (83/100)
St James Veterinary Group Ltd. is an independently owned veterinary practice. The website states it runs its own 24/7 emergency service year‑round, with access to clients’ pet notes and history, and without relying on external parties. Recent reviews back up day‑to‑day work such as vaccinations and check-ups, and also mention confidence using the out‑of‑hours hospital. Experiences vary: most recent reviewers describe clear explanations and calm handling (including with feisty cats), while one reviewer reports a booster visit where the vet didn’t explain the vaccine/exam and suggested unlicensed medication use for future handling.
St James Veterinary Group Ltd. is an independently owned veterinary practice. The website states it runs its own 24/7 emergency service year‑round, with access to clients’ pet notes and history, and without relying on external parties. Recent reviews back up day‑to‑day work such as vaccinations and check-ups, and also mention confidence using the out‑of‑hours hospital. Experiences vary: most recent reviewers describe clear explanations and calm handling (including with feisty cats), while one reviewer reports a booster visit where the vet didn’t explain the vaccine/exam and suggested unlicensed medication use for future handling.


