Specialist Vets in Prestatyn

## Summary AllPets Veterinary Surgery describes itself as an independent practice, and its website highlights higher-level facilities including CT scanning and digital endoscopic equipment for minimally invasive procedures. Based on recent reviews, it also seems set up for urgent, short-notice care: owners mention being fitted in the same day and being seen for an emergency injury. Communication is a recurring practical detail in reviews—clients describe vets explaining treatment clearly, keeping them informed, and forwarding clinical notes to a pet’s usual vet for follow-up. Several reviews also focus on end-of-life support, including a careful discussion before euthanasia and keepsakes such as fur clippings, paw prints, and a letter. ## Services From the clinic website: - Surgical treatments and routine procedures - Endoscopic procedures (described as minimally invasive) using digital endoscopic equipment - Cardiology (including referral to a cardiology team for suspected heart/circulatory disease) - Orthopaedic surgery (musculoskeletal conditions) - CT scanning From clinic data and reviews: - Emergency/urgent appointments are referenced (clinic data lists emergency veterinary services; reviews mention being seen for an emergency injury and being fitted in on a bank holiday) - Cats and dogs are explicitly mentioned in reviews as patients ## People Named in recent reviews: - **Dr Richard (vet)** — owners mention being kept informed and having things explained clearly during their pet’s care. - **Eliza (vet)** — praised for taking time with an older dog and for handling the dog in a way the owner felt was sensitive to the dog’s perspective. - **Rhi (nurse)** — repeatedly described as gentle when caring for dogs. - **Mary (vet)** — described as “thorough” during assessment of an unwell pet. ## Reviews **4.6 stars from 317 reviews.** The themes below are drawn from the latest written reviews available to us. - **Clear explanations and updates:** owners describe treatment being explained step-by-step and feeling kept informed. - **Urgent access when needed:** reviews mention same-day appointments and being “fitted in” for an emergency injury; one owner also mentions being seen over a bank holiday. - **Practical continuity of care:** one review notes that treatment notes were forwarded to the owner’s usual vet so follow-up could be completed with full information. - **End-of-life care:** multiple reviews describe respectful handling of euthanasia decisions, with one mentioning keepsakes (fur, paw prints) and a follow-up letter.

## Summary Celyn Veterinary Group offers routine care plus procedures like dental work, and it promotes a **Pet Health Club® Plus plan** where **consultations are included** (as stated on its website). The site also says it provides **information for emergencies when the clinic is closed**. From the latest reviews, owners repeatedly describe **thorough examinations** and **clear explanations**—including dental cases where pets were **rechecked 3 days after treatment and again around 10 days later**. Reviews also mention **same-day appointments for urgent issues** (seen within about an hour in one case) and thoughtful handling of difficult moments, such as allowing time outdoors on grass during euthanasia when requested. ## Services - **Pet Health Club® Plus plan** (website): consultations included as part of the plan. - **Emergency arrangements** (website): provides information for what to do in an emergency when the clinic is closed. - **Dentistry / dental care** (reviews): teeth cleaning/dentistry mentioned, with follow-up check-ups scheduled after treatment. - **Vaccinations** (reviews): annual jabs mentioned for dogs. - **Puppy club** (reviews): a “puppy club” is referenced, with staff helping explain things in detail. - **Minor injury treatment** (reviews): leg shaved and cleaned after a cut; antibiotics and pain relief provided. - **Treatment for bites/reactions** (reviews): steroid injection given to reduce irritation. - **Cancer/palliative support and euthanasia** (reviews): supportive care discussed; euthanasia described with accommodations for owner/pet comfort. ## People - **Reception team and vets** (reviews): described as professional and helpful; one review specifically notes a pleasant experience with both receptionists and the vet. - Staff are repeatedly credited with: - **Explaining procedures clearly**, especially around dental work and puppy care (owners mention things being explained throughout and “in great detail”). - **Handling nervous animals carefully**, including a rescue dog nervous around strangers. - **Listening to concerns** and being gentle with both pet and owner. - **Supporting owners through euthanasia**, including accommodating a request to be outside on grass. ## Reviews **4.8 stars from 162 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Dental care with planned follow-ups:** multiple mentions of dentistry/teeth cleaning, with specific recheck timings (e.g., a check a few days later and another around 10 days after). - **Good communication:** owners describe procedures being explained throughout and staff taking time to talk things through. - **Urgent issues seen quickly:** one owner reports being offered an appointment within about an hour for a cat with a cut leg, followed by shaving/cleaning and medication. - **Supportive end-of-life care:** one review highlights staff accommodating the owner’s needs during euthanasia (being outside on grass). - **Mixed experience across branches:** one reviewer praises one branch strongly but reports a very different atmosphere at another branch, suggesting inconsistency depending on which branch is visited.