Celyn Veterinary Group – Vets in Prestatyn
Clinic Overview
Celyn Veterinary Group offers routine care plus procedures like dental work, and it promotes a Pet Health Club® Plus plan where consultations are included (as stated on its website). The site also says it provides information for emergencies when the clinic is closed.
From the latest reviews, owners repeatedly describe thorough examinations and clear explanations—including dental cases where pets were rechecked 3 days after treatment and again around 10 days later. Reviews also mention same-day appointments for urgent issues (seen within about an hour in one case) and thoughtful handling of difficult moments, such as allowing time outdoors on grass during euthanasia when requested.
Services
- •Pet Health Club® Plus plan (website): consultations included as part of the plan.
- •Emergency arrangements (website): provides information for what to do in an emergency when the clinic is closed.
- •Dentistry / dental care (reviews): teeth cleaning/dentistry mentioned, with follow-up check-ups scheduled after treatment.
- •Vaccinations (reviews): annual jabs mentioned for dogs.
- •Puppy club (reviews): a “puppy club” is referenced, with staff helping explain things in detail.
- •Minor injury treatment (reviews): leg shaved and cleaned after a cut; antibiotics and pain relief provided.
- •Treatment for bites/reactions (reviews): steroid injection given to reduce irritation.
- •Cancer/palliative support and euthanasia (reviews): supportive care discussed; euthanasia described with accommodations for owner/pet comfort.
People
- •Reception team and vets (reviews): described as professional and helpful; one review specifically notes a pleasant experience with both receptionists and the vet.
- •Staff are repeatedly credited with
- •Explaining procedures clearly, especially around dental work and puppy care (owners mention things being explained throughout and “in great detail”).
- •Handling nervous animals carefully, including a rescue dog nervous around strangers.
- •Listening to concerns and being gentle with both pet and owner.
- •Supporting owners through euthanasia, including accommodating a request to be outside on grass.
Reviews
4.8 stars from 162 reviews.
- •Dental care with planned follow-ups: multiple mentions of dentistry/teeth cleaning, with specific recheck timings (e.g., a check a few days later and another around 10 days after).
- •Good communication: owners describe procedures being explained throughout and staff taking time to talk things through.
- •Urgent issues seen quickly: one owner reports being offered an appointment within about an hour for a cat with a cut leg, followed by shaving/cleaning and medication.
- •Supportive end-of-life care: one review highlights staff accommodating the owner’s needs during euthanasia (being outside on grass).
- •Mixed experience across branches: one reviewer praises one branch strongly but reports a very different atmosphere at another branch, suggesting inconsistency depending on which branch is visited.
Animals Treated at Celyn Veterinary Group
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Celyn Veterinary Group
Opening Hours
Hours
Reviews for Celyn Veterinary Group
Note: Showing the 5 most recent Google reviews out of 162 we track in total. Recent reviews may not be representative of overall sentiment.
Janet Green (Janet Green-Sergiou)
7 months ago
My cat had dentistry & 3days later back for a checkup & again in 10days. The whole staff are wounderful & I leave Very confident. my cats are thourgly checked everytime & I'm so relived I went back to Celyns Vets- not like allvets in Prestatyn-disgusting place...no proper checkup just money ! That's being polite😿😿
Janet Green (Janet Green-Sergiou)
5 months ago
My cat had dentistry & 3days later back for a checkup & again in 10days. The whole staff are wounderful & I leave Very confident. my cats are thourgly checked everytime & I'm so relived I went back to Celyns Vets- not like allvets in Prestatyn-disgusting place...no proper checkup just money ! That's being polite😿😿
Kev A
a year ago
Pleasant professional service from both the receptionists and the vet. Both the two year old dogs enjoy the visits for their annual jabs.
Glenys Williams
a year ago
Excellent service as always. Even with the virus, no problems I felt safe and every done with my safety and their own as a matter of high priority.
Gareth Jones
a year ago
We have used this practice for years, for all of our pets. The service is always excellent and the staff are friendly, helpful and caring. Prestatyn has recently reopened. The hours are limited, but the care is up to the previous standard.
Terry Carter
a year ago
Helpful, friendly, gentle with pet and person. Listens to concerns. Highly recommended.
Lyn Atmore
2 years ago
This vets is the best I have ever had dealing with so caring and understanding of owners feeling I highly recommend them. When I put this review on it was Prestatyn branch I was talking about Holywell branch is a different matter I am sorry but I have a totally different opinion the atmosphere is not half as pleasant as Prestatyn I just hope they open Prestatyn up again before I find an alternative I’m just waiting for the final decision from them , you wouldn’t think it belonged to the same company
Nathan Penfold
2 years ago
Unfortunately we lost our 10 year old collie to cancer a few months ago, but these vets were amazingly supportive, even tho they couldn't save him they tried their very best too. They understood that my dog was also my disability support animal and because the weather was nice they allowed him to be in the garden on the grass with me and my partner when they put him to sleep. Thank you Celyn vet group, you are amazing 👏 💖
Amy
4 years ago
Took our cat to have her teeth cleaned. Everything was explained throughout. Our puppy has joined their puppy club and they are extremely helpful. Nothing is too much trouble. They are always happy to help and explain in great detail. We take all our pets here. Wouldn't go anywhere else.
Valerie Dawson
5 years ago
The vet was perfect she was really good with our dog as he is very nervous about strangers being a rescue dog he was ill treated but the vet was excellent we can't thank her enough for the Treatment. I had to take my two cats to the vet today as one of the cats had cut his front leg, on ringing the vet they were really good and got him in to see them within the hour, he had to have his leg shaved and then cleaned we were a bit worried about him but having been seen the vet gave him a antibiotics infection and gave us some pain relief 😌 the other cat has had a reaction to a bite so he has had a steroid infection to stop the irritation. The staff were so very good with them both and the cats were very relaxed this vets is very very good and friendly and we will recommend them to anyone and everyone they are the best.
