Specialist Vets in Ruthin

## Summary Wern Vets Cyf is a multi-species practice offering care for small animals as well as farm, equine, and bird/poultry cases, with an in-house laboratory supporting diagnostics. The clinic also states it provides a 24-hour emergency service for registered animals, with additional out-of-hours charges. Ownership (independent vs corporate group) isn’t stated in the information provided. Across the latest reviews, owners most often mention: - being offered an urgent appointment quickly (including being seen within an hour for a painful dog) - attentive handling of older pets (a “thorough” consultation for an elderly dog is specifically described) - support around difficult decisions (compassionate, accommodating euthanasia experience mentioned) - care across a wide range of species (dogs, cats, horses, poultry, and even reptiles such as snakes and tortoises are referenced) ## Services Based on the clinic website summary and the reviews available: - **Small animal care**: preventative treatments, neutering and other surgeries, and pet travel support (website) - **Farm animal services** (website) - **Bird & poultry services** for commercial and backyard keepers (website) - **Equine services**, including routine care through to advanced diagnostics and surgery (website) - **In-house laboratory** for diagnostic testing, with cooperation with external labs for more extensive diagnostics (website) - **24-hour emergency service** for registered animals; additional out-of-hours charges apply (website) - Reviews also reference treatment for **pain management** during an urgent visit (pain relief prescribed) ## People Named team members mentioned positively in reviews: - **Amber (veterinary nurse)**: described by one owner as particularly supportive and kind while caring for their pugs. - **Julie / Julie Hughes (vet)**: thanked specifically for a cat’s care following a procedure (owner describes bringing the cat home still “spaced out,” then settling overnight). - **Melissa and Sarah (vets)**: mentioned alongside Amber as part of a team providing “excellent care and support” for pugs. - **Gwen**: described as “thorough” with an elderly dog and empathetic with the owner. - **Reception team**: one review highlights a “warm and friendly” receptionist during a visit. ## Reviews **Google rating: 4.7 stars from 235 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Fast access when worried**: one owner reports being offered an appointment within the hour for a dog in pain, with an exam and pain relief provided. - **Communication and empathy**: owners describe vets being thorough with elderly pets and empathetic with anxious owners; another review mentions compassionate support during euthanasia and advice given both in-person and by phone. - **Breadth of animal types treated**: multiple reviews reference care for dogs and cats, plus horses, poultry, and reptiles (snakes and tortoises). - **Mixed signals exist**: among many 5-star comments, there is also a recent 1-star review with no written detail provided, so the reason for dissatisfaction isn’t clear from the available text.