Dog & Cat Vets in Rhyl

## Summary Rhianfa Veterinary Centre describes itself as an **independent** veterinary practice and a **mixed practice able to cater for all species** (alongside small domestic animals). It’s also listed as a **veterinary nurse training facility** and as offering **emergency veterinary services (24/7 or extended hours)**. From the latest reviews available, the clinic is repeatedly used for **routine care and more serious medical/surgical needs** (including “surgeries” for dogs and medication for heart/lung problems). A recurring decision point is communication style: several owners value **John’s “says it as it is” approach**, while one recent review describes the same vet as **abrupt/sarcastic** during an emotional consult and alleges **disrespectful behaviour towards staff**. Concrete details mentioned include: - **Surgery and treatment for two dogs** (owner reports being “very happy” with outcomes). - **Wildlife seen**: an injured seagull was accepted and handled with sensitivity at reception, and the bird was put to sleep professionally. - **Heart/lung diagnosis and medication** described in one case; a follow-up visit involved a **different, younger vet** perceived as more compassionate. ## Services Services and capabilities explicitly referenced in the available sources include: - **General veterinary care for small domestic animals**, with the practice stating it can **cater for all species** (mixed practice). - **Emergency veterinary services** (listed in clinic data as 24/7 or extended hours). - **Surgical care** (owners mention their dogs receiving “surgeries”). - **Medical diagnosis and medication management** (e.g., heart/lung issues treated with medicines and changed at a follow-up visit). - **Euthanasia** (a reviewer describes an injured seagull being put to sleep by a professional). - **Veterinary nurse training facility** (listed in clinic data). ## People - **John (vet)**: Frequently named in positive reviews as being “amazing” with small/nervous pets (one owner specifically mentions a Chihuahua) and valued for a blunt, direct style (“says it as it is”). One reviewer, however, experienced this as **rushed and lacking compassion**, describing **abruptness/sarcasm** during a difficult conversation and alleging he spoke **disrespectfully to staff**. - **Younger male vet (name not given)**: Mentioned in one review as **more compassionate and friendly**, particularly at a follow-up visit when a dog was responding badly to medication. - **Reception team member (name not given)**: Praised for being **calm and understanding** when owners brought in an injured wild bird, helping them feel reassured. ## Reviews **4.7 stars from 340 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Owners commonly praise **kindness and helpfulness**, including during stressful situations (e.g., handling an injured seagull respectfully). - Multiple reviewers highlight **John’s direct communication style** as a plus (“proper vet”, “says it as it is”), while at least one reviewer reports the opposite experience—**feeling the consult was rushed and lacking compassion**, plus concern about how staff were spoken to. - Examples of care mentioned include **annual check-ups**, **dog surgeries**, and **managing serious illness with medication adjustments** at a follow-up visit.

## Summary Caerwys Veterinary Surgery is a veterinary practice that is also described as a **Veterinary Nurse Training facility**. From the latest reviews available, owners most often mention **being able to get appointments** when needed and describe experiences ranging from **dental treatment that left a dog “pain free”** to **supportive, sympathetic handling of end-of-life visits**. There is also a clear negative account describing **concerns not being listened to**, followed by a second-opinion diagnosis elsewhere (bladder stones and a urine infection), plus a complaint about an interaction with reception and medication pricing. ## Services - **Veterinary nurse training** (listed as a training facility). - **Dental treatment** (one owner specifically mentions their dog returning “pain free” after dental work). - **Euthanasia / end-of-life care** (one owner describes a visit to have their terrier put to sleep and highlights the support and professionalism during that appointment). ## Reviews **Google rating: 4.6 stars from 141 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Appointments and general care:** multiple reviews say they can “always” get an appointment and describe “friendly” or “professional and good-humoured” staff. - **Dental outcome mentioned:** a dog was taken in for dental treatment and the owner reports the dog came back “pain free,” with staff described as “great throughout the process.” - **End-of-life support:** one review describes an euthanasia visit where the team (including reception) were “exceptional,” “sympathetic,” and professional. - **Conflicting experience around listening/diagnosis and reception interactions:** one reviewer says their cat’s vomiting/weight loss concerns were dismissed as overeating biscuits; after going elsewhere, the cat reportedly required surgery for bladder stones and treatment for a urine infection. The same review describes a “nasty” interaction at reception about collecting medications and alleges the price increased.

## Summary AllPets Veterinary Clinic Limited describes itself as an **independent** practice. Based on its website and recent reviews, it appears set up for **advanced diagnostics and surgery** (including **CT scanning** and **endoscopic procedures**) as well as ongoing medical management and follow-up. Decision-relevant specifics owners mention include: - A vet (Richard) **reviewed a cat’s long history**, performed a **CT scan**, and **showed/explained the imaging** before offering a surgical option. - **Clear discussion of costs** was specifically praised in relation to a CT-led surgical case. - Post-op support can involve **multiple recheck visits over several weeks**, with the vet making himself **available even when away** (per one detailed cat surgery review). - The clinic is reported to have a **separate waiting room for cats and dogs** and **toilets**. ## Services From the clinic website and the latest reviews, services/capabilities mentioned include: - **Surgical treatment** (website). - **Endoscopic procedures** using “latest digital endoscopic equipment” (website). - **CT scanning** (website navigation references CT scanning; also explicitly described in a recent review). - **Cardiology**: referral to a veterinary cardiology team for suspected heart/circulatory disease (website). - **Orthopaedic surgery** for musculoskeletal problems (website). - **Vaccinations** and a **health check** at the same appointment (review). - **Post-operative rechecks/follow-ups** after surgery (review). - **Pet health plans** (website mentions VetsDeliver and Freedom Care pet health plans; no included items/prices stated in the provided text). ## People Named team members mentioned in reviews: - **Richard (vet)**: In a detailed cat case, he is credited with **investigating prior history**, arranging and **explaining CT findings**, outlining **surgical options and risks** (including possible nerve-related complications), being **clear on costs**, and providing **availability during recovery**. - **Beth**: Mentioned as part of the team providing **prompt responses to concerns** and support during post-op recovery when Richard was absent. - **Eliza**: Mentioned positively in relation to a dog who “loved going to the vets” to see her, suggesting strong rapport with some pets/owners (no role specified in the review). ## Reviews **Google rating: 4.5 stars from 109 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Complex case work and imaging-led decision-making:** one owner describes CT imaging, being shown the scans, and surgery planned from those findings. - **Transparency about risks and costs:** risks of complications were explained pre-op, and cost clarity was explicitly appreciated. - **Follow-up after procedures:** multiple check-ins/rechecks over several weeks are described, with reassurance about expected post-op signs resolving over time. - **Communication style:** reviewers mention staff **taking time to explain everything** and being approachable. - **Facilities for different pets:** a separate **cat and dog waiting area** is specifically mentioned.

## Summary Rhyl Vets4Pets Ltd is a **Vets4Pets-branded practice** described on its website as **locally owned**, and it is **RCVS accredited**. It appears set up for day-to-day consultations plus diagnostics and inpatient care, with a **purpose-built facility**, **in-house laboratory**, and **separate dog, cat, and rabbit wards**. From the latest reviews available, owners repeatedly mention: - **Clear, option-based discussions** during preventive care (e.g., being offered choices between **kennel cough injection vs nasal spray**). - **Hands-on nursing support** during routine procedures (e.g., a nurse helping restrain a puppy for **nail clipping and injections**). - **Support around serious and end-of-life care**, including attempts at treatment (blood tests, antibiotics/injections) and respectful handling after a pet passed away. There are also conflicts in experience: one reviewer reports a **dispensing error** with parasite medication, and another describes a consultation as **rude/accusatory**, with dissatisfaction about how a complaint was handled. ## Services Services and facilities mentioned on the clinic website include: - **Diagnostics & monitoring:** in-house laboratory testing (biochemistry, haematology, electrolyte testing), **blood pressure monitoring**, **digital X-ray**, **ultrasound**. - **Hospitalisation & wards:** hospital ward, **separate dog/cat/rabbit wards**, isolation unit. - **Procedures:** anaesthesia, operating theatre, dentistry, orthopaedics. - **Medical care:** dermatology, cardiology, prescriptions and medications. - **Preventive/routine care:** microchipping, nurse clinics, weight clinic, nutritional advice, health plans. - **Travel documentation:** animal health certificate / pet passport (as listed on the site). - **Other:** home visits; oxygen chamber; small mammal medicine and surgery. Out-of-hours: the website states that when the clinic is closed, emergency care is provided through **Vets Now Emergency Ltd**. Also noted in the provided clinic data: **Veterinary Nurse Training facility**. ## People Named individuals mentioned in reviews: - **Sarah and Ian**: described as “extremely helpful at each visit” by an owner managing a dog’s terminal illness. - **Jose**: repeatedly thanked; one review credits “Jose and his team” with an “amazing experience,” and another thanks Jose for support around emergency presentation and end-of-life guidance. - **Sean**: thanked alongside Jose for care provided in a difficult end-of-life situation. - **“Tizzy” (vet)**: one long-term client describes this vet as “aggressive and rude,” repeatedly questioning whether they used another practice and interrupting them during a vaccination visit. ## Reviews **Google rating: 4.5 stars from 267 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Preventive care explained with options:** a reviewer notes the vet discussed choices for **kennel cough protection** (injection vs nasal spray). - **Practical help during appointments:** a nurse is specifically mentioned helping to hold a puppy during **nail clipping and injections**. - **Complex/serious cases and end-of-life support:** one owner describes ongoing support to maintain quality of life during **terminal illness**; another details care including **antibiotics, anti-inflammatory injections, blood tests**, attempts to encourage eating, and compassionate handling after their dog died en route—reporting they **weren’t charged** for the emergency appointment time. - **Reported problems (safety/communication):** one owner reports being given **the wrong flea/worm medication** (for a different, heavier dog). Another describes a vaccination consult as confrontational and says their complaint response was **slow**.