Dog & Cat Vets in Colwyn Bay

## Summary Conway Road Veterinary Surgery describes itself as a modern, **independent** practice (established in 2015 after acquiring a site with a longer history). The website highlights **on-site diagnostics and surgical facilities** (digital X‑ray, ultrasound, endoscopy, in‑house lab, dentistry), and reviews frequently mention being **fitted in quickly**, including at least one account of staff **staying late to help**. Specific treatments owners talk about include **dental work** that got a pet “back to eating,” and a **tumour removal procedure** taken on after the owner sought a third opinion. The clinic is also described by clients as **clean, modern, and spacious**, with **separate dog and cat areas** noted on the website. ## Services From the clinic website and recent reviews, services and capabilities mentioned include: - **Diagnostics and imaging:** digital X‑ray, ultrasound, endoscopy; **in‑house laboratory** - **Dentistry**, including dental work referenced in reviews (pet back to eating afterwards) - **Surgery:** “high-quality surgical facilities” (site); a tumour removal procedure is described in a review - **Appointments/urgency handling:** multiple reviewers say they were **fitted in quickly**, including “first thing” for a dog with a bad eye - **Clinic set-up:** **separate areas for dogs and cats** (website) ## People - **Lyndsey (vet):** praised for **quick diagnosis** in a case described by the owner as “something serious,” followed by treatment that the reviewer felt would resolve the problem. - **David (vet):** mentioned in two detailed reviews—treated a dog’s **eye problem** and, in another case, led a team that took on a **difficult tumour-removal procedure** after the owner sought another opinion. - **Team/staff:** repeatedly described as friendly and welcoming; one reviewer specifically noted the clinic **phoned their regular vet** to check for medication conflicts before treating their dog. ## Reviews **4.9 stars from 141 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Clean, modern facilities** are repeatedly mentioned (“clean, modern and spacious”). - **Quick access to care:** multiple owners say the practice **fit them in quickly**, including urgent-sounding situations (a “bad eye,” an “emergency” where staff stayed late). - **Treatment outcomes and procedures:** dental work leading to a pet **eating again**; a **tumour removal** described as extending a dog’s life expectancy; quick diagnosis credited to a named vet. - **Coordination and caution with medications:** one reviewer noted the clinic **checked with their usual vet** to avoid drug interactions. - **Cost:** one recent reviewer found it “a bit expensive,” while still saying the pet was well cared for.

## Summary Vets Now is a corporate out-of-hours emergency veterinary clinic (Vets Now) providing urgent care for dogs, cats and small animals when daytime vets are closed, including bank holidays. The website lists on-site emergency facilities such as an in-house lab, operating theatre, X‑ray, ultrasound and an isolation unit, suggesting it’s set up to assess and stabilise a wide range of emergencies rather than routine care. Recent reviews describe cases including chocolate ingestion advice and reassurance, severe vomiting/diarrhoea with blood, and a serious leg injury where the vet reportedly made late-night calls to secure specialist referral. Owners often mention staff staying calm and reassuring during stressful visits; one recent negative review describes repeated focus on insurance/cost during the consultation and cites £500 for a 20‑minute appointment. ## Services - Out-of-hours emergency veterinary care for dogs, cats and small animals (including bank holidays). - Accident & emergency assessment and treatment, with critical care capability. - Diagnostics and monitoring listed on the website: in-house laboratory testing (including haematology and blood smear analysis), blood pressure monitoring, ECG, X‑ray and ultrasound. - Procedures and higher-acuity support listed on the website: operating theatre access, endoscopy, advanced fluid therapy, advanced pain management, blood transfusions, and an isolation unit. - Emergency triage and advice described in reviews, including guidance after chocolate ingestion and discussion of treatment options after examination. - Referral/transfer support mentioned in a review, including arranging urgent specialist care for an injured dog via late-night phone calls over a bank holiday weekend. ## Pricing - One reviewer reports being charged **£500 for a 20‑minute appointment**, describing the cost as an added stressor. - Another reviewer describes the visit as “expensive” without giving a figure. ## People - **Louise (vet)**: mentioned by name in a review about a serious leg injury; the owner says she was “honest” and calming, and made multiple late-night phone calls to secure urgent specialist treatment and transfer. - **Vivien**: thanked by name alongside “the Team” for providing “tender care” to a dog and reassurance to the owners during a distressing time. - Reception/arrival handling: one owner reports the receptionist was waiting at the door after they phoned ahead, and that staff remained calm while the owner was panicked. ## Reviews **4.3 stars from 263 reviews.** Themes below are drawn from the latest written reviews available to us. - Calm, reassuring handling during emergencies; owners mention staff helping them feel less panicked and being “very reassuring,” including with cats and dogs. - Examples of emergency presentations include chocolate ingestion, severe gastrointestinal illness with bloody diarrhoea, and serious traumatic injury. - Communication and decision-making: reviews describe thorough examinations, discussing treatment options, and in one case actively arranging specialist referral/transfer during the night. - Cost/insurance focus is a point of conflict: one reviewer reports repeated questioning about insurance/claims and cites **£500** for a short appointment, while others focus mainly on gratitude for access to out-of-hours care.