Vets Now (Colwyn Bay)

Vets Now is a corporate out-of-hours emergency veterinary clinic (Vets Now) providing urgent care for dogs, cats and small animals when daytime vets are closed, including bank holidays. The website lists on-site emergency facilities such as an in-house lab, operating theatre, X‑ray, ultrasound and an isolation unit, suggesting it’s set up to assess and stabilise a wide range of emergencies rather than routine care.

Recent reviews describe cases including chocolate ingestion advice and reassurance, severe vomiting/diarrhoea with blood, and a serious leg injury where the vet reportedly made late-night calls to secure specialist referral. Owners often mention staff staying calm and reassuring during stressful visits; one recent negative review describes repeated focus on insurance/cost during the consultation and cites £500 for a 20‑minute appointment.

Services

•Out-of-hours emergency veterinary care for dogs, cats and small animals (including bank holidays).
•Accident & emergency assessment and treatment, with critical care capability.
•Diagnostics and monitoring listed on the website: in-house laboratory testing (including haematology and blood smear analysis), blood pressure monitoring, ECG, X‑ray and ultrasound.
•Procedures and higher-acuity support listed on the website: operating theatre access, endoscopy, advanced fluid therapy, advanced pain management, blood transfusions, and an isolation unit.
•Emergency triage and advice described in reviews, including guidance after chocolate ingestion and discussion of treatment options after examination.
•Referral/transfer support mentioned in a review, including arranging urgent specialist care for an injured dog via late-night phone calls over a bank holiday weekend.

Pricing

•One reviewer reports being charged £500 for a 20‑minute appointment, describing the cost as an added stressor.
•Another reviewer describes the visit as “expensive” without giving a figure.

People

•Louise (vet): mentioned by name in a review about a serious leg injury; the owner says she was “honest” and calming, and made multiple late-night phone calls to secure urgent specialist treatment and transfer.
•Vivien: thanked by name alongside “the Team” for providing “tender care” to a dog and reassurance to the owners during a distressing time.
•Reception/arrival handling: one owner reports the receptionist was waiting at the door after they phoned ahead, and that staff remained calm while the owner was panicked.

Reviews

4.3 stars from 263 reviews. - Calm, reassuring handling during emergencies; owners mention staff helping them feel less panicked and being “very reassuring,” including with cats and dogs.

•Examples of emergency presentations include chocolate ingestion, severe gastrointestinal illness with bloody diarrhoea, and serious traumatic injury.
•Communication and decision-making: reviews describe thorough examinations, discussing treatment options, and in one case actively arranging specialist referral/transfer during the night.
•Cost/insurance focus is a point of conflict: one reviewer reports repeated questioning about insurance/claims and cites £500 for a short appointment, while others focus mainly on gratitude for access to out-of-hours care.

Reviews for Vets Now (Colwyn Bay)

Note: Showing the 5 most recent Google reviews out of 263 we track in total. Recent reviews may not be representative of overall sentiment.

Jeff J Jones

in the last week

Very good took injured baby seagull to out of hours vet. They took it in the vet and nurse on duty very caring 👍

Terry roberts

a week ago

Pat Ratcliffe

2 weeks ago

My dog had eaten chocolate, they took details and put my mind at rest that he would be OK. We were treated very kindly, for which I am very grateful. Thank you.

Zoe T

Excellent service, very reassuring and great with my cat.

Mel Jones

a month ago

Absolutely fantastic service. Such a lovely caring vet and nurses. Highly recommend.

GW Marines

To Vivien and all the Team , thank you so much for the tender care that you gave to both our dog Macy and us too at a distressing time for us. You gave us reassurance and hope . We will be forever grateful to you for your great work. Mr and Mrs Williams

Eurwen Owen

3 weeks ago

Very happy with the services I received I was concerned about my little Dachshund Elphina as she had been sick all day the day and night before also her stool was like water and red with blood .We had to travel more than an hour away from home to get to the out of hours vet which I am grateful for my daughter and Granddaughter for taking me . The price was expensive but needs must to make sure that my little baby girl was seen as it was a big shock to see her not well . Thank you taking care of her 😀

Claire Davies

2 months ago

I wanted to express my deep gratitude for the exceptional care we received at your out-of-hours clinic on the night of Saturday 23rd August 2024, going into the early hours of Sunday. Our whippet suffered a serious leg injury, and we were facing the devastating possibility of amputation if he didn’t receive urgent specialist treatment. It was an incredibly traumatic time for us—but from the moment we arrived, Vet Louise was nothing short of amazing. She is a true credit to your service. Her professionalism, honesty, warmth, and empathy provided us with reassurance and calm during a very distressing experience. Her expertise and compassionate approach made a world of difference. Louise went above and beyond—making countless phone calls late at night over a bank holiday weekend—to ensure our dog could access the specialist care he needed. Thanks to her persistence and care, he was transferred and is currently receiving treatment at Liverpool University Hospital. We are incredibly grateful for everything Louise did that night. Please pass on our heartfelt thanks and appreciation.

Helen Stead

I recently used Vets Now for an emergency (evening) visit with my dog, whilst holidaying nearby. The receptionist was ready and waiting at the door (as we'd phoned ahead). The vet came out and welcomed us in to the examination room. I was clearly panicked but both remained very calm and friendly, which helped me. A thorough examination was carried out and treatment options were given. They made a real fuss of my dog and we walked out, with a happy ending. Such lovely, caring and understanding staff. I wouldn't hesitate to use their services again if ever I needed.

Janet Williams

We were very grateful for a vet to see our beloved dog. He did sadly pass three days later which was a massive shock. Like I said, we were glad to be able to get to see a vet out of hours however the constant stressing on how much our insurance was for and whether or not we'd ever claimed on it was rather upsetting. We came away saying how awful it was. Yes they gave him two injections and advice but the cost of five hundred for 20 minute appointment just added to our worry. Like I said, glad of a vet but the cost and constant money reference was unnecessary