Emergency Vets in Lampeter

## Summary Steffan Veterinary Services is a mixed-practice clinic (small animals, equine and farm animals) that’s been established since the 1950s. The clinic describes facilities including separate kennels, an isolation area, and advanced lab capabilities, and it is listed as a veterinary nurse training facility. From the latest reviews available, owners most often mention getting seen quickly for urgent problems (including dog-bite injuries) and vets explaining diagnoses and treatment options “clearly and without pressure,” with follow-up communication after an emergency visit. A minority of reviews raise serious concerns about pain during anal-gland examinations, delays/mixed messages around whether biopsies could be done in-house, and complaints about consultation/prescription charges. ## Services - **Mixed practice:** small animals, equine, and farm animals (from the clinic website summary). - **Emergency care:** listed as providing emergency veterinary services; reviews describe **same-day emergency appointments** and immediate treatment for a puppy bitten by another dog. - **Diagnostics & facilities (as described by the clinic):** separate kennels, isolation area, and advanced lab capabilities. - **Anal-gland work-ups (from reviews):** examinations, blood tests, scans, X-rays, and biopsy are mentioned in one detailed review (with a conflict about whether biopsy could be done at the practice). - **Weight monitoring:** one reviewer mentions being able to use **scales in the waiting area**. - **Pet Health Club® Plus:** the website text referenced by the scraper mentions consultations included as part of a “Pet Health Club® Plus” plan (no pricing or full inclusions provided). ## Pricing Specific prices mentioned in reviews: - **£62** for a consultation described as required before issuing a repeat prescription (reviewer also reported the appointment ran 30 minutes late). - **£31.48** for “emailing a prescription” (as described by the reviewer). Pricing perceptions are mixed: one reviewer said pricing was “transparent and very fair,” while others describe prices as “astronomical/exorbitant.” ## People - **Marie (vet)** is named in a review and was described as “wonderful,” with the same reviewer saying pricing was transparent and fair. - **A locum vet** is mentioned in a detailed negative review as the person who carried out a biopsy that the reviewer says they were previously told couldn’t be done at the practice. - Communication style varies by account: one emergency-case reviewer praised calm handling of a nervous dog, clear explanations of options, and good follow-up; another reviewer describes poor bedside manner (including lack of comfort during a painful exam) and dissatisfaction with the practice manager’s written response. ## Reviews **4.4 stars from 217 reviews.** Themes below are drawn from the latest written reviews available to us. - **Urgent access:** multiple owners mention being booked in quickly for emergencies and treated immediately (including a dog-bite injury). - **Explanation and follow-up:** one emergency review highlights clear, no-pressure explanations of diagnosis/treatment options and strong follow-up communication. - **Practical touches:** one reviewer mentions being allowed to use the clinic’s scales in the waiting area. - **Pricing disputes:** one reviewer calls pricing “transparent and very fair,” while others report high costs and itemised charges for consultations and prescriptions. - **Serious complaint about an anal-gland case:** one detailed review alleges repeated painful examinations, delays and conflicting information about biopsy availability, and dissatisfaction with how concerns were handled by management.