Dog & Cat Vets in Lampeter

## Summary Steffan Veterinary Services is a mixed-practice clinic (small animals, equine and farm animals) that’s been established since the 1950s. The clinic describes facilities including separate kennels, an isolation area, and advanced lab capabilities, and it is listed as a veterinary nurse training facility. From the latest reviews available, owners most often mention getting seen quickly for urgent problems (including dog-bite injuries) and vets explaining diagnoses and treatment options “clearly and without pressure,” with follow-up communication after an emergency visit. A minority of reviews raise serious concerns about pain during anal-gland examinations, delays/mixed messages around whether biopsies could be done in-house, and complaints about consultation/prescription charges. ## Services - **Mixed practice:** small animals, equine, and farm animals (from the clinic website summary). - **Emergency care:** listed as providing emergency veterinary services; reviews describe **same-day emergency appointments** and immediate treatment for a puppy bitten by another dog. - **Diagnostics & facilities (as described by the clinic):** separate kennels, isolation area, and advanced lab capabilities. - **Anal-gland work-ups (from reviews):** examinations, blood tests, scans, X-rays, and biopsy are mentioned in one detailed review (with a conflict about whether biopsy could be done at the practice). - **Weight monitoring:** one reviewer mentions being able to use **scales in the waiting area**. - **Pet Health Club® Plus:** the website text referenced by the scraper mentions consultations included as part of a “Pet Health Club® Plus” plan (no pricing or full inclusions provided). ## Pricing Specific prices mentioned in reviews: - **£62** for a consultation described as required before issuing a repeat prescription (reviewer also reported the appointment ran 30 minutes late). - **£31.48** for “emailing a prescription” (as described by the reviewer). Pricing perceptions are mixed: one reviewer said pricing was “transparent and very fair,” while others describe prices as “astronomical/exorbitant.” ## People - **Marie (vet)** is named in a review and was described as “wonderful,” with the same reviewer saying pricing was transparent and fair. - **A locum vet** is mentioned in a detailed negative review as the person who carried out a biopsy that the reviewer says they were previously told couldn’t be done at the practice. - Communication style varies by account: one emergency-case reviewer praised calm handling of a nervous dog, clear explanations of options, and good follow-up; another reviewer describes poor bedside manner (including lack of comfort during a painful exam) and dissatisfaction with the practice manager’s written response. ## Reviews **4.4 stars from 217 reviews.** Themes below are drawn from the latest written reviews available to us. - **Urgent access:** multiple owners mention being booked in quickly for emergencies and treated immediately (including a dog-bite injury). - **Explanation and follow-up:** one emergency review highlights clear, no-pressure explanations of diagnosis/treatment options and strong follow-up communication. - **Practical touches:** one reviewer mentions being allowed to use the clinic’s scales in the waiting area. - **Pricing disputes:** one reviewer calls pricing “transparent and very fair,” while others report high costs and itemised charges for consultations and prescriptions. - **Serious complaint about an anal-gland case:** one detailed review alleges repeated painful examinations, delays and conflicting information about biopsy availability, and dissatisfaction with how concerns were handled by management.

## Summary Aeron Vets Ltd describes itself as providing care for pets, livestock, and horses, including a stated 24-hour emergency service. Based on the website and recent reviews, the clinic seems set up for both routine preventive work (vaccinations/boosters, microchipping, health checks) and urgent problems, with examples including same-day assessment for a suddenly unsteady older dog and a dental tooth removal under anaesthetic. Several reviewers mention clear explanations and reassurance, plus a follow-up phone call immediately after a pet woke from anaesthetic. One review, however, reports poor communication and refusal to supply livestock medication due to not having seen the farm for many years. ## Services From the clinic website summary: - Routine health checks and preventative care advice - Diagnostic tests - Non-surgical and surgical treatments - Weight management and nutritional advice - Puppy and kitten care, plus behavioural guidance - Vaccinations and microchipping - Livestock work: herd health management and fertility services - Horse work: general health checks - Stated 24-hour emergency services for pets, livestock, and horses From reviews (examples of what owners say they used the practice for): - Dental tooth removal requiring anaesthetic (dog), with a call to the owner when the dog woke up - Booster vaccination appointment (dog) - Same-day visit for an older dog that began falling over overnight ## People - **Emily** (role not stated): mentioned in a review involving a dog’s tooth removal under anaesthetic; the owner highlights that she explained the procedure and risks clearly, provided reassurance, and that the team called as soon as the dog woke up. - **Frances** (role not stated): praised for handling an urgent visit for an older dog who started falling over during the night; the owner describes the appointment as confidence-restoring. - **Carys** (receptionist): named in a 1-star review describing a negative interaction about livestock medication availability and practice policy regarding supplying treatment. ## Reviews **Google rating: 4.4 stars from 26 reviews.** Themes below are drawn from the latest written reviews available to us. - Communication during stressful procedures: clear explanations around anaesthetic and dental work, plus proactive updates (including a call immediately after a dog woke up). - Responsiveness: reviewers describe being seen quickly, including same-day care for a sick dog and prompt attention after an overnight deterioration. - Preventive care experiences: a booster vaccination visit is described as friendly, with questions answered. - A conflicting account on livestock-side service: one reviewer reports not receiving a promised castration price callback and being told medication could not be sold due to not having visited their farm for many years, describing the interaction as unprofessional.