Dog & Cat Vets in Narberth

## Summary Arberth Veterinary Centre is described by one reviewer as an **independent** practice. Based on the latest reviews available to us, the clinic appears set up for both routine appointments and urgent situations: owners mention being **seen quickly in emergencies**, **same-day surgery** when needed, and **clear explanations** from vets so they understand options and next steps. Reception is repeatedly mentioned as **efficient and helpful** (including specific praise for “Natalie at the desk”), and one reviewer highlights an **“amazing” dog physiotherapy service**. ## Services Services and capabilities mentioned in the available written reviews include: - **Urgent / emergency cases**: owners describe turning up in an emergency and being seen quickly. - **Surgery**: one owner reports their dog “needed operating on that day” and that it was done swiftly, followed by a good recovery. - **Dog physiotherapy**: explicitly mentioned and praised by a reviewer. - **General consultations and treatment**: multiple reviews describe bringing dogs and cats for appointments/treatment and being happy with the care and explanations provided. ## People - **Natalie (reception/desk)**: specifically named as “very helpful,” alongside comments about prompt service. - **Phil (vet)**: named by a client who reports being “very happy with the experience” during a visit with two dogs. - **Steve (vet)**: mentioned alongside Phil in a review describing swift same-day surgery and reassurance during an emergency; the owner also notes clear information was provided. ## Reviews **Google rating: 4.7 stars from 100 reviews.** Themes below are drawn from the latest written reviews available to us. - **Fast help in urgent situations**: multiple mentions of being seen quickly when arriving with an emergency. - **Clear communication**: owners specifically describe vets explaining things so they fully understand. - **Reception efficiency**: repeated comments about friendly, efficient front-desk staff, including help during registration and at visits. - **Additional services beyond standard consults**: dog physiotherapy is specifically called out as “amazing.” - **Mixed signals exist**: among the latest reviews, there is also a **1-star review with no written details**, so the reason for dissatisfaction isn’t available from the text we have.

## Summary Malthouse Vets Limited describes itself as an **independent, family-run** veterinary clinic and a **veterinary nurse training facility**. Based on its published services and facilities, it’s set up for both routine care and more involved work, including **in-house lab testing**, **X‑ray and ultrasound**, and **separate dog and cat wards** plus a **quiet room**. From the latest written reviews available to us, owners most often describe supportive care during difficult situations (including end‑of‑life care), while one reviewer reports repeated problems with **reception/complaint handling** despite being “fairly happy with the veterinary staff.” ## Services Services and capabilities stated on the clinic website include: - **Routine care:** consultations/health checks; vaccinations for **dogs, cats, rabbits and ferrets** - **Preventative and follow-up clinics:** vet and nurse clinics for **weight management**, **parasite prevention**, and **post‑op care** - **Travel paperwork:** **animal health certificates** - **Diagnostics:** **laboratory testing**, **imaging and diagnostics**; facilities listed include **in-house lab**, **X‑ray**, and **ultrasound** - **Surgery:** **neutering** (spay/castration), **soft tissue surgery**, and **orthopaedic surgery** - **Dentistry:** **scale and polish** and **dental extractions** - **Pain/mobility support:** **laser therapy**, **acupuncture**, **nutritional advice**, and “mobility & comfort support” - **Specialist clinics (as described on the site):** **physiotherapy** and a **pain clinic** - **Pharmacy/prescriptions:** **on-site pharmacy**, **repeat prescriptions**, and a **prescription writing service** - **End-of-life support** (also reflected in reviews describing compassionate support during very difficult decisions) Emergency care is described on the website as available **out of hours by calling the clinic’s main number**. ## People - **Sophie (vet)** and **Casey (vet)** are named in reviews. One owner describes them as “absolutely amazing in a very traumatic situation,” highlighting **supportive communication and professionalism during a crisis**. - **Sarah (reception, per a reviewer)** is repeatedly criticised in two 1‑star reviews for **talking down to clients**, acting like a “gatekeeper,” and for a complaint allegedly receiving a **sarcastic reply from the manager** with **no follow-up** afterwards. The same reviewer says they were otherwise “fairly happy with the veterinary staff,” suggesting a split between clinical care and front-desk experience (at least for that client). ## Reviews **Google rating: 4.9 stars from 112 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Multiple reviews describe **support through severe illness and end-of-life situations**, with owners saying they **didn’t feel rushed**, felt **heard**, and that pets were treated as individuals. - Specific vets (**Sophie and Casey**) are praised for handling a **traumatic situation** with strong support and professionalism. - A clear negative theme appears in two 1‑star reviews alleging **reception staff behaviour problems** and that a **formal complaint was not properly handled or followed up**, despite an apology from a vet who witnessed the interaction.