Malthouse Vets Limited – Vets in Narberth
Clinic Overview
Malthouse Vets Limited describes itself as an independent, family-run veterinary clinic and a veterinary nurse training facility. Based on its published services and facilities, it’s set up for both routine care and more involved work, including in-house lab testing, X‑ray and ultrasound, and separate dog and cat wards plus a quiet room.
From the latest written reviews available to us, owners most often describe supportive care during difficult situations (including end‑of‑life care), while one reviewer reports repeated problems with reception/complaint handling despite being “fairly happy with the veterinary staff.”
Services
Services and capabilities stated on the clinic website include
- •Routine care: consultations/health checks; vaccinations for dogs, cats, rabbits and ferrets
- •Preventative and follow-up clinics: vet and nurse clinics for weight management, parasite prevention, and post‑op care
- •Travel paperwork: animal health certificates
- •Diagnostics: laboratory testing, imaging and diagnostics; facilities listed include in-house lab, X‑ray, and ultrasound
- •Surgery: neutering (spay/castration), soft tissue surgery, and orthopaedic surgery
- •Dentistry: scale and polish and dental extractions
- •Pain/mobility support: laser therapy, acupuncture, nutritional advice, and “mobility & comfort support”
- •Specialist clinics (as described on the site): physiotherapy and a pain clinic
- •Pharmacy/prescriptions: on-site pharmacy, repeat prescriptions, and a prescription writing service
- •End-of-life support (also reflected in reviews describing compassionate support during very difficult decisions)
Emergency care is described on the website as available out of hours by calling the clinic’s main number.
People
- •Sophie (vet) and Casey (vet) are named in reviews. One owner describes them as “absolutely amazing in a very traumatic situation,” highlighting supportive communication and professionalism during a crisis.
- •Sarah (reception, per a reviewer) is repeatedly criticised in two 1‑star reviews for talking down to clients, acting like a “gatekeeper,” and for a complaint allegedly receiving a sarcastic reply from the manager with no follow-up afterwards. The same reviewer says they were otherwise “fairly happy with the veterinary staff,” suggesting a split between clinical care and front-desk experience (at least for that client).
Reviews
Google rating: 4.9 stars from 112 reviews.
- •Multiple reviews describe support through severe illness and end-of-life situations, with owners saying they didn’t feel rushed, felt heard, and that pets were treated as individuals.
- •Specific vets (Sophie and Casey) are praised for handling a traumatic situation with strong support and professionalism.
- •A clear negative theme appears in two 1‑star reviews alleging reception staff behaviour problems and that a formal complaint was not properly handled or followed up, despite an apology from a vet who witnessed the interaction.
Special Services
Animals Treated at Malthouse Vets Limited
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Malthouse Vets Limited
Opening Hours
Hours
Reviews for Malthouse Vets Limited
Note: Showing the 5 most recent Google reviews out of 112 we track in total. Recent reviews may not be representative of overall sentiment.
Felicity Lees-Price
4 months ago
I could not recommend Malthouse Vets more highly. They have supported us through the most difficult time with both our cats. Offering both care and professionalism at every stage, you never feel rushed or that you are asking too much of them. You feel heard and they treat your pet as the unique little character they are, going the extra mile to make them feel safe. Every person at this practice cares and understands that pets are our family and how deeply we love them. Kindness is engrained in this practice. We are forever thankful for the dignity and compassion they gave our boys over the years.
Felicity Lees-Price
a month ago
I could not recommend Malthouse Vets more highly. They have supported us through the most difficult time with both our cats. Offering both care and professionalism at every stage, you never feel rushed or that you are asking too much of them. You feel heard and they treat your pet as the unique little character they are, going the extra mile to make them feel safe. Every person at this practice cares and understands that pets are our family and how deeply we love them. Kindness is engrained in this practice. We are forever thankful for the dignity and compassion they gave our boys over the years.
Allison Bevis
4 months ago
Whilst fairly happy with the veterinary staff, the RECEPTION STAFF are diabolical. On every visit, I was met by SARAH who has zero customer service skills and talks down to you with an air of passive aggression and superiority, as she does on her phone calls. She refuses to smile as if that gives her more authority. She acts more like a gatekeeper than somebody who has any compassion for you as a stressed owner of a much loved pet. The vet who witnessed her obnoxious behaviour and agreed that she was unprofessional, apologised on her behalf and said they would be having a word with her. Despite this, I was met with more hostility at the very next appt. After making a formal complaint, I received a sarcastic reply from the manager (Sarah's friend!), was told that it would be investigated and that the owner would be in touch. I've still heard NOTHING and so have now moved my cat to Arberth's vet in Redstone road. An unpleasant situation that could have been rectified by appropriate action and proper acknowledgement. Be warned...if you have a complaint... (and you might)... it won't be dealt with.
Allison Bevis
2 months ago
Whilst fairly happy with the veterinary staff, the RECEPTION STAFF are diabolical. On every visit, I was met by SARAH who has zero customer service skills and talks down to you with an air of passive aggression and superiority, as she does on her phone calls. She refuses to smile as if that gives her more authority. She acts more like a gatekeeper than somebody who has any compassion for you as a stressed owner of a much loved pet. The vet who witnessed her obnoxious behaviour and agreed that she was unprofessional, apologised on her behalf and said they would be having a word with her. Despite this, I was met with more hostility at the very next appt. After making a formal complaint, I received a sarcastic reply from the manager (Sarah's friend!), was told that it would be investigated and that the owner would be in touch. I've still heard NOTHING and so have now moved my cat to Arberth's vet in Redstone road. An unpleasant situation that could have been rectified by appropriate action and proper acknowledgement. Be warned...if you have a complaint... (and you might)... it won't be dealt with.
Michelle kirkland
5 months ago
So happy I moved to this vet, not only are they close by, the staff are so lovely and they greeted my kitten. They’re real animal lovers. Thank you so much.
Michelle kirkland
2 months ago
So happy I moved to this vet, not only are they close by, the staff are so lovely and they greeted my kitten. They’re real animal lovers. Thank you so much.
robert oneill
6 months ago
The two vets, Sophie and Casey were absolutely amazing in a very traumatic situation, they showed compassion and professionalism above and beyond any vets experience Ive ever had, their kindness and supportive nature shone through and they are an absolute credit to their profession and to Malthouse Vets.
robert oneill
3 months ago
The two vets, Sophie and Casey were absolutely amazing in a very traumatic situation, they showed compassion and professionalism above and beyond any vets experience Ive ever had, their kindness and supportive nature shone through and they are an absolute credit to their profession and to Malthouse Vets.
Katarína
9 months ago
Sarah Morris
9 months ago
It's difficult to put into words how amazing the team at Malthouse vets are, they are all so very kind, helpful, patient and supportive. My little Poppy was so poorly, they did everything they could and I could not have asked for a more compassionate, professional and personal experience through an extremely difficult time. I simply can not rate them high enough for what they deserve, truly fantastic and wouldn't take my pet to any other vets!
Nearby Vets
Explore more trusted veterinary clinics near Malthouse Vets Limited
Arberth Veterinary Centre
(0.5 miles)Homeleigh/Redstone Rd, Narberth SA67 7ES, UK
Cotts Farm Equine Clinic
(1.3 miles)Cotts Farm, Narberth SA67 8EY, UK
