Malthouse Vets Limited

- Recent written feedback is mostly very positive, with owners repeatedly describing the team as kind, professional, patient, and supportive. - Several reviews focus on serious illness and end-of-life care, saying owners felt heard, not rushed, and that their pets were treated as individuals with dignity and compassion. - One newer client says the staff were lovely and welcoming with a kitten, reinforcing the warm, animal-focused tone in positive reviews.

Malthouse Vets Limited presents itself as an independent, family-run veterinary clinic and a veterinary nurse training facility in Narberth. Its published facilities suggest a practice equipped for both routine care and more involved treatment, including an in-house lab, X-ray and ultrasound, separate dog and cat wards, and a quiet room. Recent feedback is largely very positive, especially around compassionate support during severe illness and end-of-life care, though one client reports a poor experience with reception and complaint handling.

Services

•Routine and preventative care: consultations, health checks, and vaccinations for dogs, cats, rabbits, and ferrets.
•Nurse and follow-up clinics: support for weight management, parasite prevention, and post-operative care.
•Diagnostics and imaging: laboratory testing, in-house lab work, X-ray, and ultrasound.
•Surgery and procedures: neutering, soft tissue surgery, orthopaedic surgery, and dentistry including scale and polish and dental extractions.
•Pain and mobility support: laser therapy, acupuncture, nutritional advice, mobility and comfort support, plus physiotherapy and a pain clinic.
•Travel and prescriptions: animal health certificates, an on-site pharmacy, repeat prescriptions, and a prescription writing service.
•End-of-life care: recent reviews particularly highlight calm, compassionate support during serious illness and difficult decisions involving cats and other pets.
•Emergency arrangements: out-of-hours help is listed as available by calling the clinic’s main number.

Pricing

No published pricing information is currently available for this clinic.

People

•Sophie and Casey are named in reviews and are praised for their compassion, professionalism, and support during a traumatic situation.
•The wider team is described in recent feedback as kind, patient, helpful, and genuinely caring towards pets and their owners.
•Sarah is identified by one reviewer as a member of the reception team and is criticised in that account for front-desk manner and handling of a complaint.

Reviews

Google rating: 4.9/5 from 112 reviews.

•Recent written feedback is mostly very positive, with owners repeatedly describing the team as kind, professional, patient, and supportive.
•Several reviews focus on serious illness and end-of-life care, saying owners felt heard, not rushed, and that their pets were treated as individuals with dignity and compassion.
•One newer client says the staff were lovely and welcoming with a kitten, reinforcing the warm, animal-focused tone in positive reviews.
•A clear negative note comes from one reviewer who says the veterinary staff were good but reports repeated problems with reception behaviour and dissatisfaction with complaint handling.

Reviews for Malthouse Vets Limited

Note: Showing the 10 most recent Google reviews out of 112 we track in total. Recent reviews may not be representative of overall sentiment.

Felicity Lees-Price

7 months ago

I could not recommend Malthouse Vets more highly. They have supported us through the most difficult time with both our cats. Offering both care and professionalism at every stage, you never feel rushed or that you are asking too much of them. You feel heard and they treat your pet as the unique little character they are, going the extra mile to make them feel safe. Every person at this practice cares and understands that pets are our family and how deeply we love them. Kindness is engrained in this practice. We are forever thankful for the dignity and compassion they gave our boys over the years.

Allison Bevis

Whilst fairly happy with the veterinary staff, the RECEPTION STAFF are diabolical. On every visit, I was met by SARAH who has zero customer service skills and talks down to you with an air of passive aggression and superiority, as she does on her phone calls. She refuses to smile as if that gives her more authority. She acts more like a gatekeeper than somebody who has any compassion for you as a stressed owner of a much loved pet. The vet who witnessed her obnoxious behaviour and agreed that she was unprofessional, apologised on her behalf and said they would be having a word with her. Despite this, I was met with more hostility at the very next appt. After making a formal complaint, I received a sarcastic reply from the manager (Sarah's friend!), was told that it would be investigated and that the owner would be in touch. I've still heard NOTHING and so have now moved my cat to Arberth's vet in Redstone road. An unpleasant situation that could have been rectified by appropriate action and proper acknowledgement. Be warned...if you have a complaint... (and you might)... it won't be dealt with.

Michelle kirkland

8 months ago

So happy I moved to this vet, not only are they close by, the staff are so lovely and they greeted my kitten. They’re real animal lovers. Thank you so much.

robert oneill

9 months ago

The two vets, Sophie and Casey were absolutely amazing in a very traumatic situation, they showed compassion and professionalism above and beyond any vets experience Ive ever had, their kindness and supportive nature shone through and they are an absolute credit to their profession and to Malthouse Vets.

Katarína

1 year ago

Sarah Morris

It's difficult to put into words how amazing the team at Malthouse vets are, they are all so very kind, helpful, patient and supportive. My little Poppy was so poorly, they did everything they could and I could not have asked for a more compassionate, professional and personal experience through an extremely difficult time. I simply can not rate them high enough for what they deserve, truly fantastic and wouldn't take my pet to any other vets!