Valued Pets Veterinary Practice Ltd

Valued Pets Veterinary Practice Ltd is an independently run practice in Tonypandy that opened in August 2022. The clinic offers a broad range of care, from routine appointments and preventative treatments through to dental work, neutering, complex surgery, home visits, and animal health certificates for travel. Recent feedback is largely positive about friendly, informative care, although a small number of reviewers describe poor communication and unsatisfactory experiences.

Services

•Routine and preventative care: consultations, vaccinations, microchipping, nail clips, and preventative healthcare.
•Surgery and procedures: dental work, neutering, and more complex surgery. Recent examples mentioned by owners include treatment for a hematoma and abscess, and major dental treatment involving full tooth removal and reconstruction surgery after a serious mouth infection.
•Home visits and travel paperwork: home visits are available, and the practice also provides animal health certificates for travel. Earlier feedback also mentions end-of-life discussions that included a home-visit option.
•Emergency and out-of-hours: emergency care is provided through Valley Veterinary Hospital after 6pm on weekdays and throughout the weekend.
•Other clinic information: the practice is listed as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Julian: Named in reviews as the vet, with owners praising his explanations, advice, and involvement in complex surgery. One owner also mentions a positive follow-up around a dog's weight-loss progress. A small number of negative reviews describe his communication as rude or judgemental.
•Sadie: Thanked by name in one review about a serious dental and reconstructive surgery.
•Wider team: The reception and clinic team are often described as friendly, polite, caring, and informative, with owners saying they felt comfortable during visits for kittens, puppies, and general appointments.

Reviews

Google reviews currently show 4.7/5 from 101 reviews. Recent feedback is mostly very positive, with a couple of strongly negative accounts.

•Many owners describe the staff as friendly, caring, and informative, and say the clinic feels calm and welcoming.
•Routine visits are often mentioned positively, including kitten appointments and puppy vaccinations, with reviewers highlighting clear explanations and gentle handling.
•More involved cases also appear in feedback, including rapid improvement after treatment for a hematoma and abscess, and a complex dental case where the team stayed late so a dog could go home the same day.
•A small number of negative reviews report rude or judgemental communication, and one reviewer alleges a problem involving antibiotics and a refusal to operate.

Reviews for Valued Pets Veterinary Practice Ltd

Note: Showing the 10 most recent Google reviews out of 101 we track in total. Recent reviews may not be representative of overall sentiment.

Jane Cugley

1 month ago

This vets practice the staff are horrible. They gave me antibiotics which my dog was allergic to. They would not give me another medicine. I was very ill at the time they were rude and this made me ill. . They refused to operate. I went to another vet would had empathy and compassion. Avoid.

Mel Pritchard

Took my cat to valued vets and they were very polite, informative and excellent service I would advise anybody to go here😃

Adam Cook

Gareth Davies

2 months ago

Feel really comfortable with the staff at penygraig, really caring and friendly we are always made to feel special. 5star.

Angela Thomas

It's been over a year since I took Our molly o.e.s. to see you .She been on strick diet and was told by Julian the vet she seriously needs loss weight on diet food and stop all treats and more exercise. Which I have done and he was so pleased I done shook my hand and said how good molly looked and to keep it up.

Corina Diaconescu

4 months ago

I had an amazing experience at Valued Pets with my Golden Retriever, Winnie. The entire staff is incredibly kind, patient, and gentle with animals, and the atmosphere in the clinic is always calm and welcoming. I especially want to praise the veterinarian, who is not only highly professional but also empathetic, attentive to every detail, and truly dedicated to each furry patient. You can see the passion and respect they have for animals. I wholeheartedly recommend this clinic to anyone who wants the best care for their pets!

Courtney Mason

The vet LULIAN spoke to my mother absolutely foul about her bulldog who is 10 years old. Judged her for buying Aldi/asda biscuits. Said that if you cant afford expensive food for your animals then you should not have them, my mother proceeded to tell the vet that her ex partner of 12 years left her with the dog and everything else in which this vets reply was “ YOU TELL ME THIS STORY ALL THE TIME, WHAT DO YOU EXPECT ME TO DO” excuse me… you’re meant to be understanding and compassionate in your field of work how DISGUSTING! My mother has looked after her the best she could with the money she’s got. That bulldog is my mother’s lifeline, she’s EXTREMELY well looked after and the utmost spoiled and loved in every way. This certain Vet seems to think that old aged dogs do not decline such as arthritis in which he blamed on the food she was buying. Is there a cure or prevention for arthritis for older aging dogs OR even humans!! It’s life when aging just like us humans. but his professionalism was truly truly disgusting. My mother was there for treatment for her ears and was met with unpleasant judgment and foul attitude. If you were thinking of going with this vet, think again you’ll get judged beyond measure. Shame on you valued pets. You don’t even deserve the one star I have to put for how degrading you were to my mother today in which left her in tears. So in conclusion my mother was degraded for her bulldog having bard ears and arthritis. 10 years old mind, all because of the BISCUTIS she feeds her.

Feel really comfortable with the staff at penygraig, really caring and friendly were Always made to feel special. 5star.

Gary Gooding

6 months ago

Toby my dog had a serious infection in his mouth and had to have all his teeth out and reconstruction surgery ! Is Hart stopped halfway through the opp Julian and Sadie managed to restart it after 2 minutes and complet the reconstruction surgery Julian is a brilliant veterinary surgeon and Sadie brilliant 👏 and all the team stayed late so I could take him home to recover and he is getting better Words a not enough to express my gratitude 🙏 thank you all at valued vets

Shane Heredge

Really friendly, very informative helped out more than we could have hoped. Gave amazing advice, very professional.. would recommend to anyone.. cheaper than most and you can really tell and feel the love for animals they have.. thank you…