Dog & Cat Vets in Bala

## Summary Wern Veterinary Surgeons is a multi-species practice, treating small animals as well as farm animals, birds/poultry and equines, with an in-house lab and a stated 24‑hour emergency service for registered animals (with an additional out‑of‑hours call‑out charge). Recent reviewers repeatedly describe being seen quickly for urgent problems—examples include a same‑day appointment and another case seen within half an hour of calling. Written reviews also mention treatment for a suspected urinary/water infection (medication supplied) and a hen with an impacted crop whose life was saved. One older review raises a communication gap around puppy vaccination side effects (they wanted clearer written guidance), though that reviewer also noted the on‑call vet phoned back and checked in again later that evening. ## Services Based on the clinic’s website and the written reviews available: - **Small animal care**, including: - Preventative treatments - Neutering - Other surgeries - Pet travel-related services - **Farm animal work** (website describes support for multiple farm unit types) - **Bird & poultry services** (reviews specifically reference care for hens; website includes poultry services for commercial and backyard keepers) - **Equine care**, from routine care to **advanced diagnostics and surgery** (provided both at the clinic and at the animal’s stable, as stated on the website) - **Diagnostics support via an in-house laboratory**, with cooperation with external labs for more extensive diagnostics - **Emergency care:** a **24-hour emergency service** for animals registered with the clinic, available year-round; the website states an **additional out-of-hours call-out charge** applies (on top of normal charges) ## People No individual clinicians are named in the information provided, but reviews repeatedly mention: - **Reception team:** described as “super helpful” when arranging urgent same-day care. - **Vets/on-call vet:** examples include quickly assessing an urgent case (seen “within half an hour” after calling) and providing **follow-up phone calls** later the same evening in a case involving a severe vaccine reaction. ## Reviews **Google rating: 4.8 stars from 54 reviews.** The themes below are drawn from the latest written reviews available to us. - **Fast access for urgent problems**, with multiple reports of being seen the same day (including one within ~30 minutes of calling). - **Clear outcomes described in specific cases**, including medication provided for a suspected urinary/water infection and successful treatment of a hen with an impacted crop. - **Organisation and helpful front desk** mentioned alongside “knowledgeable” clinical staff. - **Mixed feedback on communication:** one review suggests some staff could better explain potential puppy vaccination side effects (they would have appreciated a standard leaflet), although that same reviewer appreciated the on-call vet’s call-backs later that day.