Abbey Veterinary Centre – Vets in Monmouth
Clinic Overview
Abbey Veterinary Centre is a small-animal practice that has been operating since the 1980s (per its website). From the latest reviews, it appears set up for routine preventive care (vaccinations, injections, worming) as well as some urgent situations—one owner mentions their dog needing “emergency treatment” twice. Several reviews focus on how the team handles nervous or reluctant pets, including using treats to help a fearful dog accept vaccination appointments and being patient with a stressed cat needing frequent claw clipping (even when sedated). Feedback on costs is mixed: some owners say pricing felt expected, while others describe fees as “extortionate” and say costs weren’t clearly explained.
Services
- •Small-animal veterinary care (website).
- •Routine care mentioned by owners: annual vaccinations, routine checkups, injections, worming.
- •Nail/claw clipping (cat) mentioned by an owner.
- •Sedation is referenced by an owner in the context of handling a very scared cat.
- •Emergency treatment is mentioned by an owner (no further details provided).
- •Veterinary Nurse Training facility (structured clinic data).
Pricing
- •One reviewer reports being asked to pay £27 for a signature/prescription, £60 for an exam, and £60 for medicine (another reviewer describes prices as “extortionate,” while another says costs were in line with expectations).
People
- •Siobhan (practice manager) is named in a critical review, described as “particularly unhelpful” when the reviewer challenged costs and asked for explanations.
- •Vets, nurses, receptionists: repeatedly mentioned as taking time to help pets feel comfortable—examples include greeting and settling two large dogs so they were “happy and relaxed,” and offering treats to a dog that usually wouldn’t enter a vet.
Reviews
Google rating: 4.4 stars from 69 reviews.
- •Handling of anxious or difficult-to-manage pets: treats used to help a fearful dog accept vaccinations; patience with a very scared cat needing regular claw clipping (sedation mentioned).
- •Appointment access and explanations: owners mention convenient appointments and clear explanations of treatment.
- •Mixed experiences on cost transparency and customer service: some reviews allege high fees and unclear costs (including a complaint about being charged for a signature/prescription, an exam, and medicine), while another owner says costs seemed in line with expectations.
Special Services
Animals Treated at Abbey Veterinary Centre
Animals We Treat
Companion Animals
Opening Hours – Abbey Veterinary Centre
Opening Hours
Hours
Reviews for Abbey Veterinary Centre
Note: Showing the 5 most recent Google reviews out of 69 we track in total. Recent reviews may not be representative of overall sentiment.
Heather Allan
a month ago
We have always had wonderful treatment from Abbey vets. Easy to get convenient appointments and the vets and nurses are knowledgeable, kind and provide excellent care for our pets.
Darren Mark Douglas
a month ago
Okay, breath. Let's go! Firstly, they antagonise. After repeatedly telling them that their prices are unacceptable (more of this later) they continue to push an agenda. Avoid. Secondly, one does not appreciate snobbish behaviour. Of which this practice has in abundance. I can't be bothered to get into it as it will waste my time. Doubly avoid. Thirdly, having been asked to pay £27 for a signature/prescription, then a further £60 for them to "examine" my best boi, even though he's in perfect health, and to compound these issues, another £60 for the medicine, I'd say they were taking the proverbial. SIDE NOTE: I managed to sort my dog for ....a drum roll please, £10! I suggest others do the same. It's daylight robbery and disgusting. What I don't like is repeatedly getting emails from them, a lack of understanding that not everyone is made of money, and the hoity-toity nature they deal with things. I do not wish to receive a copy-and-paste email from you regarding your services. No matter how formal it is, how carefully crafted. You don't listen and then send me something like an invoice for something I haven't received. Awful, awful. Don't let them fool you, if they cared about your pet they wouldn't be asking for exorbitant fees. It's a ruse. Don't fall for it and find somewhere better. The psychology here is quite impressive, they know people care about their pets, and jack up the prices. What are you going to do? My best advice, research a better place and don't be fooled. My dog deserves better.
Karen Keenan
2 months ago
Really friendly staff, always feel valued as a customer, everything always explained clearly with regards to our dogs treatment. Great vet practise
Ann-louise Lewis
2 months ago
Very friendly and helpful
Kevin Hughes
2 months ago
Credit where credit is due. I have 2 dogs very strong poweful dogs, that I have always taken to Abbey Vets Monmouth, my boys may look intimidating, even though they are anything but that. All the staff from receptionists to practice Vets have always been brilliant with my 2 boys. They actually greet them each time and ensure that they are happy and relaxed, so much so, they get so excited to see them. Never worry taking them here. Thank you all again, it means the world to me and lucky to have such a caring practice on my doorstep.
Kevin Hughes
a week ago
Credit where credit is due. I have 2 dogs very strong poweful dogs, that I have always taken to Abbey Vets Monmouth, my boys may look intimidating, even though they are anything but that. All the staff from receptionists to practice Vets have always been brilliant with my 2 boys. They actually greet them each time and ensure that they are happy and relaxed, so much so, they get so excited to see them. Never worry taking them here. Thank you all again, it means the world to me and lucky to have such a caring practice on my doorstep.
Millie Jenkins
4 weeks ago
The vet, vet nurses and receptionists here were incredibly helpful with my three dogs on their annual vaccinations - especially with the dog that usually wouldn’t enter a vets out of fear but was happily taking treats from the lovely vet and nurses. Highly recommend
Sue Powell
a month ago
My house cat is very scared when visiting the vet, even when sedated. Her claws are really fast growing and need clipping quite frequently now. The vet and nurses at Abbey vets are all great with her
Gareth Morgan
4 months ago
Worst customer service I have ever experienced at a vets. No care for the animals and as unhelpful as they could possibly be. Charge extortionate prices and hide the costs. When politely challenged to explain don't want to discuss it any further. The practice manager Siobhan was particularly unhelpful.
Simon H
8 months ago
Our dog has been cared for at Abbey Vets in Monmouth for the last 3 years and I don’t believe she could have received better veterinary care anywhere. She has needed emergency treatment twice but mostly routine checkups and injections/worming etc. The staff have always been professional, kind and reassuring to her and also to us as the owners. Costs have seemed to be in line with what we would expect. We would recommend them without any hesitation at all.
