Abbey Veterinary Centre

- Many owners describe the team as friendly, kind, and supportive, with good experiences over multiple years. - A repeated theme is calm handling and reassurance, including helping nervous dogs settle for vaccinations and making strong or hesitant dogs feel relaxed. - Several reviewers mention clear explanations and convenient appointments, including ongoing visits for monitoring (e.g., blood tests).

Abbey Veterinary Centre in Monmouth, Gwent is a small-animal practice that has been operating since the 1980s. It is part of VetPartners (corporate group). Recent feedback highlights supportive, friendly handling during routine care (including boosters and regular preventive treatments) and a calm approach with nervous pets, alongside occasional concerns about cost.

Services

•Small-animal veterinary care (including routine consultations and ongoing health support).
•Preventive and routine care, including annual vaccinations/boosters, routine check-ups, injections and worming; reviews also mention reminders for regular treatments via a pet plan.
•Nail/claw clipping (owner-mentioned), with sedation referenced in the context of managing a very stressed cat.
•Diagnostics/monitoring: one owner mentions regular blood tests every six months for their dog.
•Urgent care: “emergency treatment” is mentioned by an owner (no further clinical details given).
•Veterinary Nurse Training facility (structured clinic data).

Pricing

No published pricing information is currently available for this clinic.

People

•Rhiannon (vet) is praised for being empathetic and “going above and beyond.”
•Chris and Kate are mentioned positively by name by a long-term client.
•Siobhan (practice manager) is named in a critical review about customer service and cost explanations.
•Reviews also frequently mention the wider team (vets, nurses, and reception) as patient and reassuring—particularly with anxious dogs.

Reviews

Google rating: 4.5/5 from 77 reviews.

•Many owners describe the team as friendly, kind, and supportive, with good experiences over multiple years.
•A repeated theme is calm handling and reassurance, including helping nervous dogs settle for vaccinations and making strong or hesitant dogs feel relaxed.
•Several reviewers mention clear explanations and convenient appointments, including ongoing visits for monitoring (e.g., blood tests).
•Pricing sentiment is mixed: one recent review calls the practice “expensive,” and another detailed complaint describes charges for a signature/prescription, an exam, and medication, alongside dissatisfaction with communication.

Reviews for Abbey Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 77 we track in total. Recent reviews may not be representative of overall sentiment.

steve

3 weeks ago

Good but expensive

Rich Coltart

1 month ago

We have used Abbey Vets on Monmouth for over 5 years now for our 2 cats (1 now sadly departed) and our pooch. They have always been very friendly and supportive with our pet care. Bryn our retriever always love seeing Chris and Kate. The pet plan works well for us and we appreciate the reminder to maintain the regular treatments. Thank you to the Abbey Team Monmouth!

Nicola Jarrold

2 months ago

I have to take my one dog every 6 months for blood tests and even having that done she loves going in. The staff are all amazing with both my dogs and always go out of their way to make a fuss and reassure them.

Sara Paynter

We have been using Abbey Vets for 9 years and have always been grateful for not only the routine appointments like this booster appointment but, also the times when our pets need their care, compassion and kindness. Thank you to Monmouth branch, for helping us provide the best life for our many pets!

Karen Beynon

Words cannot express how grateful I am to this practice and their staff from the moment you walk in right down to the incredible care we received especially that of one of the Vets - Rhiannon who is very empathetic and goes above and beyond to ensure the best care is given to your fur babies and with the best knowledge and advise to ensure your animal(s)receive a better quality of life and a longer one at that! With much appreciation Thank you Karen & ‘Star’ :)

Heather Allan

4 months ago

We have always had wonderful treatment from Abbey vets. Easy to get convenient appointments and the vets and nurses are knowledgeable, kind and provide excellent care for our pets.

Darren Mark Douglas

Okay, breath. Let's go! Firstly, they antagonise. After repeatedly telling them that their prices are unacceptable (more of this later) they continue to push an agenda. Avoid. Secondly, one does not appreciate snobbish behaviour. Of which this practice has in abundance. I can't be bothered to get into it as it will waste my time. Doubly avoid. Thirdly, having been asked to pay £27 for a signature/prescription, then a further £60 for them to "examine" my best boi, even though he's in perfect health, and to compound these issues, another £60 for the medicine, I'd say they were taking the proverbial. SIDE NOTE: I managed to sort my dog for ....a drum roll please, £10! I suggest others do the same. It's daylight robbery and disgusting. What I don't like is repeatedly getting emails from them, a lack of understanding that not everyone is made of money, and the hoity-toity nature they deal with things. I do not wish to receive a copy-and-paste email from you regarding your services. No matter how formal it is, how carefully crafted. You don't listen and then send me something like an invoice for something I haven't received. Awful, awful. Don't let them fool you, if they cared about your pet they wouldn't be asking for exorbitant fees. It's a ruse. Don't fall for it and find somewhere better. The psychology here is quite impressive, they know people care about their pets, and jack up the prices. What are you going to do? My best advice, research a better place and don't be fooled. My dog deserves better.

Karen Keenan

5 months ago

Really friendly staff, always feel valued as a customer, everything always explained clearly with regards to our dogs treatment. Great vet practise

Ann-louise Lewis

Very friendly and helpful

Kevin Hughes

6 months ago

Credit where credit is due. I have 2 dogs very strong poweful dogs, that I have always taken to Abbey Vets Monmouth, my boys may look intimidating, even though they are anything but that. All the staff from receptionists to practice Vets have always been brilliant with my 2 boys. They actually greet them each time and ensure that they are happy and relaxed, so much so, they get so excited to see them. Never worry taking them here. Thank you all again, it means the world to me and lucky to have such a caring practice on my doorstep.