Specialist Vets in Blackwood

## Summary Bridge Veterinary Centre is a long-established practice (the website states it has provided care for over 20 years) and is listed as a veterinary nurse training facility. The clinic promotes a **Pet Health Club® Plus plan** that includes consultations (as stated on the website). From the latest reviews available to us, owners most often describe: - **Clear discussion of treatment choices**, with staff explaining options and answering questions. - **Support around end-of-life care**, including multiple reviews describing calm guidance and compassion when saying goodbye to a pet. - **Routine preventive care** such as vaccinations, with one owner noting the vet adjusted their approach for a dog anxious about injections. A minority of reviews raise serious concerns, including one detailed complaint about **clinical explanations/treatment advice for a cat’s skin infection**, and another alleging **errors with nail trimming and medication dosage**, plus a lack of empathy at a pet’s passing. ## Services Based on the website summary and the written reviews available to us, Bridge Veterinary Centre is described as offering: - **Consultations**, including consultations included within a **Pet Health Club® Plus plan** (website). - **Vaccinations** (review mentions a visit for vaccinations and adapting the approach for a dog that dislikes injections). - **End-of-life care** (multiple reviews describe support when pets were put to sleep / owners saying goodbye). - **Nail clipping** (mentioned in a negative review, where the owner alleges nails were cut too short and bled). - **General treatment planning and guidance**, with owners describing options being explained and questions answered. ## Pricing - **£63 consultation fee** (stated in one complaint review about a cat consultation). ## People - **Sally (receptionist)** is specifically named in one review for listening to concerns and helping the owner “get seen quickly,” during a prolonged period of illness and end-of-life care for their dog. Across multiple reviews (staff not named), owners commonly describe: - Staff **explaining options and answering questions** about treatment. - Efforts to **reduce pet stress** during routine procedures (example: listening to concerns about injection anxiety and adapting handling so the dog stayed “reasonably relaxed”). ## Reviews **4.7 stars from 413 reviews.** Themes below are drawn from the latest written reviews available to us. - **Communication and guidance:** several owners mention being talked through options and having questions listened to and addressed. - **End-of-life support:** multiple reviews describe compassion and calm guidance when pets were put to sleep or owners were grieving. - **Handling nervous pets:** one owner describes the vet responding to concerns about injections, resulting in a more relaxed vaccination visit. - **Reception/process feedback:** one reviewer suggests the cat waiting area could be more separated from reception, and that reception could prioritise people at the desk more consistently. - **Conflicting experiences on clinical care:** a detailed 1-star complaint alleges incorrect explanation/advice about cellulitis and needing to push for antibiotics; another alleges nail trimming and medication dosage mistakes and limited empathy—these accounts conflict with the many reviews praising professionalism and care.

## Summary Blackwood Vets4Pets Ltd is a Vets4Pets-branded practice described on its website as *locally owned*, with a modern, well‑equipped setup (including in‑house lab, digital X‑ray, ultrasound and endoscopy). The website lists a wide range of surgical and medical services (including orthopaedics such as cruciate surgery and fracture repair), and reviews frequently mention clear explanations of options and supportive handling around procedures and end‑of‑life care. Owners also mention being set up on a payment plan, and one review describes staff taking steps to help an owner access medical care for themselves. ## Services Based on the clinic website summary and the latest reviews available: - **Routine and elective surgery**: spays are specifically mentioned in reviews; the website lists operating theatre, anaesthesia, soft tissue surgery and ear surgery. - **Orthopaedics** (website-listed): cruciate surgery, fracture repair and broader orthopaedics. - **Dentistry** (website-listed). - **Diagnostics and monitoring** (website-listed): in-house laboratory (biochemistry, haematology, electrolytes), ECG, blood pressure monitoring, digital X‑ray, ultrasound, endoscopy, Tonopen (eye pressure testing). - **Hospitalisation facilities** (website-listed): hospital ward and isolation unit. - **Cancer lump removal**: one owner credits a vet (named “Jordie/Jordi” in reviews) with removal of cancerous lumps in 2018. - **Exotics/small pets**: the website states care for reptiles and lists rabbit medicine/testing plus small mammal medicine and surgery; a reviewer specifically highlights expertise with **guinea pigs**. - **Microchipping** (website-listed). - **Nurse clinic / weight clinic / nutritional advice** (website-listed). - **Bereavement support**: mentioned on the website and described in reviews (time given with pets, sympathy card/certificate of cremation referenced by an owner). - **Home visits** (website-listed). - **Groom Room** (website-listed). - **Out-of-hours emergency care**: the website states this is provided through **Valley Veterinary Hospital** (named as the out-of-hours provider). ## People - **Sharon**: mentioned by name in a recent review for making an owner and their pet “feel right at home” and helping them get set up on a payment plan. - **Michaela and Heather**: praised by one cat owner—especially for gaining the trust of a very fearful rescue cat. - **Jordi / Jordie**: described as an “expert on guinea pigs” by one owner; also credited by another owner with removing cancerous lumps from their dog (in 2018). ## Reviews **Google rating: 4.7 stars from 459 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Communication and decision-making**: owners describe staff explaining “all possible outcomes” and ensuring they understood options before proceeding (example given around a routine spay). - **Support around procedures and follow-up**: spay experiences include reassurance during the day, clear handover at collection, and guidance on what to do/where to go if help is needed. - **Bereavement care**: multiple reviews describe compassionate handling during euthanasia/end-of-life visits, including giving families time and treating pets with respect; one owner mentions a sympathy card and cremation certificate. - **Small pet/exotics confidence**: a guinea pig owner specifically calls out a vet’s expertise and attentiveness with “piggies.” - **Costs and payment**: reviews are mixed—some call fees “reasonable” and say the team tries to avoid unnecessary costs, while another mentions they “can’t fault them… except price.” One recent reviewer mentions being set up on a **payment plan**.