Specialist Vets in Abertillery

## Summary South Wales Vets runs as a multi-branch practice (three branches are mentioned on its website) and is listed as a **veterinary nurse training facility**. The website also promotes a **Pet Health Club® Plus plan** that includes consultations. In the latest reviews available to us, owners describe a mixed experience: some report friendly reception and pets seeming calmer with staff, while others raise concerns about access (long time on hold for appointments) and clinical handling (a nail trim where a puppy’s quick was cut twice, and dissatisfaction with a vet consultation). Pricing is also disputed in reviews—some describe the practice as “overpriced/expensive,” while others focus more on staff friendliness and care. ## Services Based on the website summary and review content, the clinic is mentioned in connection with: - **Consultations** (specifically promoted as included with a Pet Health Club® Plus plan on the website) - **Vaccinations** (a dog attending for a second vaccination is mentioned in one review) - **Nail clipping / nail trims** (one owner brought a puppy for a nail trim) - **Microchipping** (mentioned alongside a cat visit) - **Neutering/spaying** (a cat booked to be spayed while pregnant; the review describes discussions about whether to proceed) - **Out-of-hours / emergency escalation** (one owner describes calling an out-of-hours emergency line and then being seen by emergency vets) ## Pricing Only prices explicitly mentioned in the reviews: - An owner recounts being offered **oxytocin at £26 per injection (up to 3 times)** during an out-of-hours/emergency situation. - The same owner reports being quoted **£3,000–£4,000 for a C-section** by the emergency vets they attended. (These figures are reported as part of one owner’s account of an emergency presentation, rather than a published price list.) ## People No individual clinicians are named in the information provided, but roles are referenced: - **Reception team**: multiple reviews mention receptionists being “lovely,” and one review specifically notes reception being “clean and tidy.” - **Vets (unnamed)**: some owners describe vets as welcoming and say their dog relaxes during visits; others report being unhappy with the vet interaction or communication (including a phone call described as condescending in one detailed complaint). - **Nursing staff (unnamed)**: reviews conflict—one owner describes a nurse as understanding during an initial conversation, while another describes a nail trim where the quick was cut twice, leading to bleeding and distress. ## Reviews **4.3 stars from 271 reviews.** Feedback is mixed, with several very positive comments about friendliness and pet handling, alongside recent complaints about access, cost, and specific incidents. “Themes below are drawn from the latest written reviews available to us.” - **Friendly front-desk experience** is a repeated positive: welcoming reception, “lovely” receptionists, and a clean/tidy reception area. - **Pet comfort during appointments** is mentioned: one owner says their dog “always seems to relax” when in the room with staff. - **Access issues by phone**: one reviewer reports being on hold for 1.5 hours trying to get an appointment, and says they moved their pets elsewhere as a result. - **Handling/procedure concerns**: a nail trim complaint describes a puppy’s quick being cut twice, causing pain and bleeding; another review says they were unhappy with the vet’s service despite a positive reception experience. - **Cost concerns and billing inconsistency**: some reviews describe the practice as “expensive/overpriced,” while one owner notes they were “forgot to charge” after a visit. - **Serious allegation linked to vaccination**: one older review alleges a dog died shortly after vaccination and describes a dismissive response; this is a single account and is not corroborated by the other reviews shown here.