South Wales Vets, Abertillery – Vets in Abertillery
Clinic Overview
South Wales Vets, Abertillery is part of IVC Evidensia and operates within a multi-branch practice; the website refers to three branches. It is listed as a veterinary nurse training facility and promotes a Pet Health Club® Plus plan that includes consultations. Recent feedback is mixed, with praise for friendly reception and calm handling of some pets alongside concerns about phone access, pricing, and parts of the clinical experience.
Services
- •Routine appointments and consultations: General vet appointments are part of the clinic’s day-to-day offering, and consultations are also promoted through the Pet Health Club® Plus plan.
- •Preventive care: Reviews mention vaccinations for dogs and microchipping for cats, alongside general nurse-led support around follow-up questions and medication.
- •Minor procedures and checks: Recent feedback refers to nail trims/clipping and assessment of issues such as a lump that was later described as an abscess.
- •Neutering and spaying discussions: Reviews describe a cat being booked for spaying, including discussion about whether to proceed when pregnancy was identified.
- •Out-of-hours and emergency escalation: Owners mention using an emergency line and then being seen by emergency vets when urgent care was needed.
Pricing
No published pricing information is currently available for this clinic, though some recent reviewers describe it as expensive.
People
- •Reception team: Frequently praised for being friendly, welcoming, and helpful, with one reviewer also commenting positively on clear explanations around medication and questions.
- •Vets: Feedback is mixed; some owners say their pets were well looked after and that staff were lovely, while others report dissatisfaction with consultations or decision-making.
- •Nursing staff: Reviews mention nurses in connection with vaccinations, microchipping, and nail trims, with both positive and negative experiences described.
Reviews
Google rating: 4.3/5 from 284 reviews. Recent written feedback shows a mixed picture, with positive comments about staff manner and anxious pets settling well, but a noticeable run of complaints about access, cost, and some aspects of care.
- •Warm, helpful front-desk support is a recurring positive, with reviewers praising receptionists for being welcoming and helpful with medication queries and general questions.
- •Some pets appear comfortable with the team, including comments that nervous dogs relaxed better with staff and were well looked after during visits.
- •Access and reliability concerns continue to appear, including a complaint about very long phone waits when trying to book an appointment.
- •Cost and clinical concerns are a common theme in negative reviews, including comments about charges feeling high, dissatisfaction with a follow-up fee, and distressing experiences linked to nail trimming, vaccination, and reproductive care.
