South Wales Vets, Abertillery – Vets in Abertillery
Clinic Overview
South Wales Vets runs as a multi-branch practice (three branches are mentioned on its website) and is listed as a veterinary nurse training facility. The website also promotes a Pet Health Club® Plus plan that includes consultations.
In the latest reviews available to us, owners describe a mixed experience: some report friendly reception and pets seeming calmer with staff, while others raise concerns about access (long time on hold for appointments) and clinical handling (a nail trim where a puppy’s quick was cut twice, and dissatisfaction with a vet consultation). Pricing is also disputed in reviews—some describe the practice as “overpriced/expensive,” while others focus more on staff friendliness and care.
Services
Based on the website summary and review content, the clinic is mentioned in connection with
- •Consultations (specifically promoted as included with a Pet Health Club® Plus plan on the website)
- •Vaccinations (a dog attending for a second vaccination is mentioned in one review)
- •Nail clipping / nail trims (one owner brought a puppy for a nail trim)
- •Microchipping (mentioned alongside a cat visit)
- •Neutering/spaying (a cat booked to be spayed while pregnant; the review describes discussions about whether to proceed)
- •Out-of-hours / emergency escalation (one owner describes calling an out-of-hours emergency line and then being seen by emergency vets)
Pricing
Only prices explicitly mentioned in the reviews
- •An owner recounts being offered oxytocin at £26 per injection (up to 3 times) during an out-of-hours/emergency situation.
- •The same owner reports being quoted £3,000–£4,000 for a C-section by the emergency vets they attended.
(These figures are reported as part of one owner’s account of an emergency presentation, rather than a published price list.)
People
No individual clinicians are named in the information provided, but roles are referenced
- •Reception team: multiple reviews mention receptionists being “lovely,” and one review specifically notes reception being “clean and tidy.”
- •Vets (unnamed): some owners describe vets as welcoming and say their dog relaxes during visits; others report being unhappy with the vet interaction or communication (including a phone call described as condescending in one detailed complaint).
- •Nursing staff (unnamed): reviews conflict—one owner describes a nurse as understanding during an initial conversation, while another describes a nail trim where the quick was cut twice, leading to bleeding and distress.
Reviews
4.3 stars from 271 reviews. Feedback is mixed, with several very positive comments about friendliness and pet handling, alongside recent complaints about access, cost, and specific incidents.
“”
- •Friendly front-desk experience is a repeated positive: welcoming reception, “lovely” receptionists, and a clean/tidy reception area.
- •Pet comfort during appointments is mentioned: one owner says their dog “always seems to relax” when in the room with staff.
- •Access issues by phone: one reviewer reports being on hold for 1.5 hours trying to get an appointment, and says they moved their pets elsewhere as a result.
- •Handling/procedure concerns: a nail trim complaint describes a puppy’s quick being cut twice, causing pain and bleeding; another review says they were unhappy with the vet’s service despite a positive reception experience.
- •Cost concerns and billing inconsistency: some reviews describe the practice as “expensive/overpriced,” while one owner notes they were “forgot to charge” after a visit.
- •Serious allegation linked to vaccination: one older review alleges a dog died shortly after vaccination and describes a dismissive response; this is a single account and is not corroborated by the other reviews shown here.
Special Services
Animals Treated at South Wales Vets, Abertillery
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – South Wales Vets, Abertillery
Opening Hours
Hours
Reviews for South Wales Vets, Abertillery
Note: Showing the 5 most recent Google reviews out of 271 we track in total. Recent reviews may not be representative of overall sentiment.
Kathleen Edwards
a week ago
Very happy with Vet,Receptionists and have been with them long time.Will continue to be with them in the future.Thank you Kathleen.
Gavin Lawrence
3 weeks ago
Lizabeth Biggs
a month ago
Receptionist was lovely reception was clean and tidy I just wasn't happy with the service I got from the vet I'm giving 4 stars for the reception and receptionist
kerry Williams
a month ago
Poor service, unreliable and expensive
mark forsey
2 months ago
my baby bear/my world/my dog whent for second vaccination on 6may 2015she died same day 2hours after nurse gave her second vaccine(I phoned them for help my dog collapsed"witnesses heard nurse reply,,my dog who was dying from vaccine being drama queen"she was really dying from whatever nurse injected into my baby vets"save ur pets"don't use vets abertillery please"save your and pets souls"all is lost for me and my baby sadly.trading standards are investigating this vets that is registered under budget vets as bertillery and South Wales vets abertillery ,,,they killed my dog and refused to help pure EVILDOERS
Aaron Mayo
2 weeks ago
One and a half hours on hold just to try and get an appointment and another half an hour earlier in the day is ridiculous. Called another local vet, got through in less than a minute and got an appointment for the next day. Lost me as a customer, will be moving all three of my dogs.
Amber Tovey
4 weeks ago
I am writing this review to express my absolute disgust and disappointment with the service my young puppy received today, during a nail trim. I brought my puppy, in for a simple nail clipping. Despite knowing she is a puppy and requires extra gentle handling, the staff member responsible for the procedure cut her quick the sensitive, painful part of the nail not once, but twice. This caused her significant pain, distress, and bleeding. I understand that accidents can sometimes happen however, for a professional to make this serious and painful error twice in a single appointment demonstrates an unacceptable lack of attention and care. The person performing this task was clearly not being careful enough. This was a traumatic experience that has caused my puppy unnecessary pain and will undoubtedly make future handling and veterinary visits more stressful for her. I will never be bringing my puppy back to this clinic and I urge other pet owners to reconsider using them for even the most basic services if this is the level of professionalism they provide. You have broken my trust and caused my puppy pain that was completely preventable.
Jay John
4 months ago
Vet and staff were lovely but they forgot to charge me. A little overpriced, but again, vet and staff were really lovely and my animal was well taken care of. Four stars. Great vets. Slightly expensive.
allen davies
4 months ago
Excellent to be welcoming on entering the room, my dog always seems to relax when she is there , that is due to the staff who all makes her feel loved by all, Thank you so much for your help WONDERFUL PEOPLE. ALLEN
Hollie Welch
5 months ago
Should seriously be 0 starts I am baffled that this vets is even allowed to see animals. On Friday the 25th of April I took my cat to get a pregnancy nurturing and microchipped, I had explained to the nurse that morning my concerns that she is too small to have these kittens and the risks of her having them I could not afford, the nurse I had was completely understand with this and the last conversation I had with them was about my mother being the primary number so if anything were needed it was best to call her. Later that morning after leaving I had a call from the vets where the woman had explained that the kittens were viable meaning that the vet wasn’t comfortable going through the surgery. I had responded with the same concerns saying how I didn’t think she would be capable having these kittens, she then responded rather condescendingly asking why I thought that way which personally I think is non of her business, I however did explain again that she is too small and I’m worried that something would go wrong plus she is not a very caring cat by nature. The woman responded by saying our vet recon’s she’ll be okay to have these kittens and by nature cats tend to become more caring from giving birth and due to her size would be small too but our vet isn’t comfortable with going through with the surgery (she had said this multiple times However they did advise I think it over and make a decision if I was to go against the vets advice and alow her to have the surgery or alow her to have the kittens. looking back i feel as though I was guilt tripped due to the fact that this was repeated and realistically who would make someone do something they aren’t comfortable with) after this I had said I would call them back as i needed to consider the risks. On calling them back I had reluctantly said okay to them not doing the surgery as I believed the vet knew best on the matter asking is the vet sure she would be okay I was told that the vet had said she would be okay. Come Sunday the 4th of may biscuit had broken her waters at 6 am come 1pm she had no sign of giving birth so I called the out of hours emergency line to see if this was normal as my gut was saying something wasn’t right. Come 3.09pm she had her first kitten however she struggled to push it out taking 20 minutes and it getting stuck and even popping from the pressure, I waited an hour to see if she could give birth to the second but with contractions she couldn’t give birth making me call the emergency line at 4.20 again where they said to bring her in. We got to the emergency vets at 5pm where they took her to do health checks and a vet came to talk to us at around 7pm saying how she couldn’t give birth and our three options were: Giving her oxytocin at £26 each time up to 3 times A c section at £3,000-£4,000 (which I could not afford) Or putting my beloved pet down I chose to go with the injections while breaking my heart at the fact I was wright the entire time when I told your vets that she was unable to have these kittens bare in mind I was said to see if she grew any bigger before getting her nurtured as i was concerned then too. My cat survived luckily and had her kittens I’ve made a formal complaint but had no answer from it this vets clearly don’t care about the care of these pets and even when calling to get my money back from the nurturing was beyond the joke I will never take any of my pets back there and I’m absolutely disgusted by the vets.
