Specialist Vets in Newtown

## Summary Hafren Veterinary Group describes itself as an **independent, privately owned** practice with a history of **over 100 years**, and it is **RCVS-accredited**. Based on the information available, it supports **both small and large animals**, offers **emergency veterinary services (24/7 or extended hours)**, and is a **veterinary nurse training facility**. From the latest written reviews, owners repeatedly mention: - **Fast coordination for urgent cases** (one reviewer describes phoning for emergency help and being seen “really quickly”). - **Clear explanations during consults** (“vet explained things well”). - **Practical admin support**, including **paperwork for taking a puppy to Germany**. ## Services - **Emergency veterinary services (24/7 or extended hours)** (as stated in the clinic data). - Care for **small and large animals** (from the practice description). - **Pet travel paperwork/documentation** (mentioned by reviewers bringing a puppy to Germany). - **Veterinary nurse training facility** (as stated in the clinic data). - **RCVS-accredited practice** (from the website summary). ## People - **Isla (vet)** — mentioned in an emergency visit review as “kind, calm and thorough,” with the team arranging an appointment quickly after a phone call. - Reviews also note **welcoming front-of-house/support staff** who helped put pets “at ease,” and vets who **take time to explain** what’s going on. ## Reviews **4.8★ from 196 reviews.** Themes below are drawn from the latest written reviews available to us. - **Urgent care arranged quickly after calling**, including a same-day emergency situation while travelling. - **Communication that helps owners understand decisions**, with specific mention of vets explaining things well. - **Staff helping nervous pets settle** (“putting [pets] at ease”). - **Administrative help beyond routine appointments**, such as processing **pet travel paperwork**.

## Summary Hafren Veterinary Group Limited is an independent, privately owned veterinary practice and an **RCVS-accredited** clinic. The practice describes itself as serving both **large and small animals** and has been established for **over 100 years**. In recent reviews, owners most often mention **rapid help when a dog needed urgent attention (including quick phone triage and a fast appointment)**, **clear explanations during consultations**, and support with **pet travel paperwork** (documentation for taking a puppy to Germany). It’s also listed as a **Veterinary Nurse Training facility**. ## Services - **Veterinary care for small and large animals** (as stated by the practice). - **Urgent/emergency help (in-hours)** is referenced in reviews: one owner reports phoning with an urgent issue and being **seen very quickly**. - **Pet travel documentation**: multiple reviews mention getting **paperwork for a puppy to travel to Germany**. - **Veterinary Nurse Training facility** (listed in clinic data). ## People - **Isla (vet)**: mentioned by name in a review; described as **kind, calm, and thorough** when treating a dog needing urgent help. - The wider team is repeatedly described as: - **Quick to organise care over the phone** (arranging a prompt appointment in an urgent situation). - **Good at explaining what’s going on** during the appointment (one review specifically notes the vet “explained things well”). - **Helping nervous pets settle** (staff “putting [dogs] at ease” is specifically mentioned). ## Reviews **Google rating: 4.8 stars from 196 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Fast response when something feels urgent:** owners describe getting an appointment quickly after calling for emergency help. - **Clear communication in the consult:** vets are praised for explaining things well. - **Practical help beyond treatment:** travel paperwork for a puppy (for Germany) is mentioned more than once. - **Handling and approach:** staff are described as welcoming and focused on putting pets at ease.

## Summary Newtown Vet Clinic describes itself as an independent, family-run companion animal practice owned by Jonathan and Saski Steele. The website points to a clinic set up for in-patient care and procedures (separate dog/cat wards, an isolation ward, operating theatre, in-house lab, digital x‑ray, ultrasound, ECG and blood pressure monitoring), and it also offers home visits. In the latest reviews, owners repeatedly mention being seen quickly for urgent problems (including being seen “within an hour” and “within a couple of hours,” and a return visit when a pet deteriorated). Several reviews also describe support during end-of-life care and euthanasia, with owners saying the team looked after both the pet and family. ## Services - **Companion animal practice** (as described on the clinic website). - **Home visits** (listed on the website). - **In-patient care/overnight stays and procedures**: the site describes separate wards for dogs and cats, plus a **dedicated isolation ward** for infectious cases. - **Surgery and anaesthesia support**: a **fully equipped operating theatre** and **modern anaesthetic monitoring equipment** are described on the website. - **Diagnostics on-site** (from the website facilities list): - **Digital x‑ray** - **Ultrasound** - **ECG and blood pressure monitoring** - **In-house laboratory** - **Dental equipment** is listed on the website (specific dental procedures aren’t described in the reviews we have). - **Urgent/emergency appointments** are referenced in reviews, including same-day urgent care and a “night time” emergency vet visit (no formal out-of-hours arrangement is described on the website summary provided). - **Euthanasia / end-of-life support** is described in multiple reviews. ## People - **Jonathan and Saski Steele (owners)** are named on the clinic website. - Reviews frequently highlight staff communication and manner during stressful situations: - Owners describe the team as “calming” and helping to “put our minds at ease” during an emergency/night-time visit. - Multiple reviews mention being listened to and supported, including during euthanasia and serious illness. ## Reviews **5.0 stars from 10 reviews.** The written reviews we have focus heavily on urgent access, supportive communication, and end-of-life care experiences. **“Themes below are drawn from the latest written reviews available to us.”** - **Fast access for urgent cases:** seen “within an hour,” “within 15 minutes” when a pet deteriorated, and “within a couple of hours” for an emergency appointment. - **Clear reassurance in emergencies:** owners mention staff being calming and putting them at ease during urgent visits. - **End-of-life care:** several reviewers describe the team being “amazing” and gentle during euthanasia and when a pet didn’t recover, with attention to both pet and owner. - **Cost comments are generally positive but non-specific:** multiple reviewers say fees were “competitive,” “reasonably priced,” or “not overtly expensive,” without quoting exact amounts.