Emergency Vets in Port Talbot

## Summary Shepherds 'The Vets' Ltd describes itself as an **independent** practice with **over 50 years’ experience**, and notes **Royal College of Veterinary Surgeons (RCVS) accreditation**. The website highlights routine care plus add-on services like a **Premier Pet Care Plan**, **nurse clinics**, and **K‑Laser** therapy, and states there is a **24/7 emergency service for registered clients** (delivered via their hospital branch). From the latest reviews available, owners frequently mention **quick appointment availability** and vets **offering treatment options**. A repeated negative theme is **front-desk/reception interactions** (e.g., being spoken to abruptly, issues around collecting supplies like syringes/needles, and being left waiting at the door in heavy rain). One detailed review also alleges **prolonged diagnostics and treatment before euthanasia**, which the reviewer felt was not in the pet’s best interests—this sharply conflicts with other reviews describing helpful, thorough care. ## Services Website-listed services: - **Premier Pet Care Plan** - **Nurse clinics** - **K‑Laser** therapy - **Vaccinations** - **Weight management** - **Neutering information** - **Dental disease and management** - **EU travel** paperwork/services - **Cremation and burial options** - **Repeat prescriptions** ordering - **Pet food** ordering Services described in reviews: - **Vaccinations/boosters** (“kneedles,” boosters) - **Repeat medication** provision - **Diagnostic work-ups** including **X‑rays**, **abdominal ultrasound**, and **blood tests** (as described by one reviewer) - **Overnight hospital stays** (as described by one reviewer) - **Emergency appointments** (as described by one reviewer) - **Pain relief medication** (Metacam mentioned) - **Euthanasia** (discussed in a review) Emergency care (as stated on the website): - **24/7 emergency service for registered clients**, provided via the practice’s hospital branch. ## Pricing Only prices explicitly mentioned in reviews: - One reviewer states they spent **“two thousand pounds”** on diagnostics/treatment over a period of weeks (X‑rays, ultrasound, blood tests, overnight stays, emergency appointments, medications). - The same reviewer alleges euthanasia was **£80**. ## People - **Daisy (vet)** — mentioned by name in a review describing a **welcoming, thorough examination**, along with administering **boosters** and arranging **repeat medication**. (Several reviews comment on **reception staff**—both positively and negatively—but only negative experiences are described in detail, including being spoken to abruptly and handling of appointments/supplies.) ## Reviews **Google rating: 4.2 stars from 117 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Speed and access:** multiple reviewers mention **quick appointments** and being able to get seen when other practices had waits. - **Clinical care and communication:** some owners say the team **explains options for treatment** and is **thorough** in examinations; routine preventive care like **boosters/vaccinations** is specifically mentioned. - **Reception/service issues (recurring):** several low-star reviews focus on **front-desk interactions**, including feeling spoken to rudely, problems when collecting supplies (e.g., being given a syringe without a needle), and being left waiting outside until opening time in bad weather. - **Serious complaint about case handling and costs:** one detailed 1‑star review describes repeated visits for a cat after suspected trauma, multiple tests and stays, and ultimately euthanasia; the reviewer felt their pet suffered unnecessarily and describes the care as “up selling.” This stands in contrast to other reviews describing the practice as helpful and professional.