Specialist Vets in Barry

## Summary Maes Glas Vets Limited is a veterinary clinic with an on-site operating theatre (with monitored anaesthetics), “hospital standard” kennels, and in-house diagnostics including radiography, ultrasound scanning, blood testing and microscopy. The practice also operates as a veterinary nurse training facility. From the latest reviews available to us, experiences are mixed but mostly positive: several owners describe supportive handling at difficult moments (including being able to see a pet “one last chance” before they passed) and smooth routine visits (vaccination and microchipping for a puppy). However, a small number of recent reviews raise serious concerns about consultation approach—one describes repeated attempts to vaccinate an unsettled puppy, and another complains about feeling dismissed when seeking help and about the professionalism/accuracy of written paperwork after a complaint. ## Services Based on the clinic website summary and the structured clinic data, services and facilities mentioned include: - Routine surgeries (performed in a dedicated operating theatre with monitored anaesthetics) - Dental care (with modern dental equipment) - Radiography (X-ray) - Ultrasound scanning - Onsite blood testing and microscopy - In-patient/short-stay care supported by “hospital standard” kennels - Routine preventative care referenced in reviews, including vaccinations and microchipping ## People - **Sara (vet)**: mentioned by a long-term client as one of the vets who has treated their dogs over many years. - Across multiple reviews, owners often comment on staff “having time” during appointments and showing empathy from reception onwards—while a minority report the opposite (feeling there was “no care or help,” and dissatisfaction with how a complaint was handled). ## Reviews **Google rating: 4.7 stars from 254 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Support during serious illness/end-of-life:** one owner thanked the team for enabling a final visit before their pet passed, and said the clinic previously “saved his life the first time.” - **Routine visits often described as smooth:** one owner reports a positive first visit for a puppy’s vaccination and microchipping, with the puppy “not at all bothered following treatment.” - **Time and atmosphere:** several reviews say staff have time for pets; one mentions the practice being very quiet during a vaccination visit. - **Cleanliness:** one long-term client specifically notes reception and consulting rooms as “extremely clean & tidy.” - **Concerns raised by a minority:** one review describes multiple failed vaccination attempts on a lively puppy and feeling the approach lacked compassion; another alleges being advised to “get rid of your dog,” criticises the quality/accuracy of a written report, and says a manager’s follow-up call felt dismissive.

## Summary Barry Vets4Pets Ltd is described on its website as a **locally owned Vets4Pets practice** and a **veterinary nurse training facility**. The clinic appears set up for **diagnostics and routine-to-surgical care on-site**, with listed facilities including an **in-house laboratory, digital X‑ray, ultrasound, ECG, an operating theatre, and isolation units**, plus **separated dog and cat wards**. From the latest reviews available, owners most often describe: - **Detailed explanations and transparency**: one reviewer says a vet explained the condition, how treatment would work, and potential side effects; another mentions being talked through treatment “step by step” including the price. - **Support during serious illness and end-of-life care**, including a **condolence card** after a cat’s decline. - A **mixed picture of front-desk experience and overall care**, with several 1‑star reviews alleging rudeness, poor care, vomiting after medication, and pressure toward surgery—alongside multiple 5‑star accounts of pets’ recovery and a dog “saved.” ## Services Based on the website summary, the practice lists: - **Diagnostics & monitoring:** in-house lab testing (biochemistry, haematology, electrolytes), blood pressure monitoring, ECG, digital X‑ray, ultrasound, endoscopy. - **Surgery & anaesthesia:** anaesthesia, soft-tissue surgery, operating theatre. - **Dental care:** dentistry. - **Preventive/routine care:** microchipping, nurse clinics, weight clinic, nutritional advice, medication and prescriptions. - **Facilities for infection control:** isolation unit; separated dog and cat wards and isolation units. - **Travel documentation:** pet passport / animal health certificate. - **Home visits** (listed). - **Health plans** (listed). - **Bereavement support** (listed). **Species mentioned (website):** dogs, cats, rabbits, rats, hamsters, fish, cage birds, and exotics; also “small mammal medicine and surgery” and “rabbit medicine and testing” are listed. **Emergency/out-of-hours (as stated on the website):** when closed, emergency cover is available through **Valley VETS**. ## People - **Sylvia (vet)** is named in reviews as explaining a dog’s problem “in great detail,” including how treatment would work and possible side effects. - **Karmel** is named alongside Sylvia in a review describing significant support during a cat’s final month, with the owner noting the team “made a fuss” of the cat and later sent a **condolence card**. - **Reception team:** experiences are conflicting—one review praises receptionists as “amazing” and supportive, while another describes a receptionist as rude and lacking compassion. ## Reviews **Google rating: 4.7 stars from 384 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners describe **clear explanations of treatment and side effects**, and in one case being walked through the treatment plan and **pricing** step by step. - Multiple 5‑star reviews report **successful outcomes in serious cases**, including a dog said to have had its life saved and a cat treated for a kidney infection. - Several 1‑star reviews allege **rude staff**, **poor care**, **vomiting after medication**, and a perception that surgery is suggested for financial reasons—these claims conflict with other reviews describing thorough, supportive care. - One review highlights **end-of-life support**, including emotional support during illness and a **condolence card** afterward.