Usk Veterinary Centre

Usk Veterinary Centre is a long-established practice (founded over 60 years ago) with more than one branch, and it states a focus on preventative healthcare via the Pet Health Club. Structured clinic data also lists it as a veterinary nurse training facility and offering emergency veterinary services.

From the latest reviews, owners commonly describe consults as unhurried and thorough (including taking time to read transferred clinical notes), and several mention practical steps to reduce stress and keep the environment clean (for example, a separate cat area with clean blankets sprayed with feline pheromone and freshly mopped floors). There is also a clear note of inconsistency: one recent reviewer reports a poor 6–12 month period with “disinterested clinicians” and repeat medication suggestions without a clear explanation, including a £105 spend without answers.

Services

• •Preventative care membership: Pet Health Club is referenced on the website as part of the clinic’s preventative healthcare offering (no inclusions/prices stated).
• •Emergency veterinary services: listed in the structured clinic data (no further details provided on how this operates).
• •Veterinary nurse training facility: listed in the structured clinic data.
• •Chronic condition support (example from reviews): a “diabetic nurse” is specifically mentioned supporting a dog’s care.
• •Medication-based treatment plans (mentioned in reviews): one owner reports recommendations for “monthly injections” and “daily tablets” during recent visits (the reviewer felt these were suggested without a clear underlying answer/diagnosis).

People

• •Stephen Holland (vet, per review): described by one owner as central to their dog’s care, with repeated explanations when needed and an effort to limit costs on a fixed income.
• •Jackie (diabetic nurse, per review): credited alongside Stephen Holland for diabetic support and helping “save my dog’s life,” with an emphasis on clear explanations and being “nothing too much trouble.”

Reviews

Google rating: 4.7 stars from 232 reviews. Owners often highlight calm, supportive interactions and good handling of pets, with one recent complaint about declining clinical engagement and unclear treatment rationale. “”

• •Staff approach in consults: multiple reviews mention being welcomed, questions being answered, and not feeling rushed; one review specifically notes the vet read through prior notes/history sent by another vet.
• •Environment and cat-friendly details: clean premises are mentioned, plus a cat area with clean blankets sprayed with feline pheromone.
• •Positive outcomes and cost awareness (in at least one case): one owner credits named staff with life-saving care and efforts to limit costs.
• •Negative counterpoint on recent experience: one owner reports “disinterested clinicians,” a focus on ongoing injections/tablets without clear answers, and spending £105 “no further forward.”