On Sunday, 23 August 2026, Lambie and I attended Trefaldwyn Vets for an emergency. I am deeply disappointed by the way we were treated when we arrived.
I had telephoned beforehand and explained that Lambie was in a very bad state and could not stand. I was told to bring him to the practice immediately, so I reasonably believed that the team would be expecting us and that he would be assessed urgently.
When we arrived, Oli, a senior partner, shouted across the car park for us to remain in the car. He did not approach us, check Lambie’s condition, offer any assistance or explain that another emergency was causing a delay.
Crucially, I was given no opportunity to tell Oli that Lambie was severely car-phobic. Before I rescued him, Lambie had been thrown from a moving car as a puppy. That experience left him with a lifelong fear of cars. The car was therefore not a calm or reassuring place for him—it was an environment associated with deep trauma.
We were left there for approximately 20 minutes without an update or welfare check. Critically ill and unable to stand, Lambie became so frightened and distressed that he vomited everywhere and was left lying in his own vomit. I eventually had to leave him alone and go back inside to find out what was happening.
I completely understand that another animal also required emergency treatment and that emergencies are unpredictable. My complaint is not that we had to wait. It is about the complete absence of communication, empathy and compassion during that wait. If Oli had simply approached me and spoken to me, I could have explained Lambie’s history and another arrangement could have been made.
I want to make a clear distinction between this initial treatment and the care we received afterwards. Geoff and the nurse treated both Lambie and me with enormous kindness, sensitivity and compassion. I will always be grateful for the care they showed when Lambie had to be put to sleep.
Unfortunately, by the time they reached us, the damage had already been done. Oli’s behaviour not only stripped Lambie, my companion of almost 16 years, of dignity during the final moments of his life; the memory of his fear and distress is now deeply etched into my mind. It has compounded the grief of losing him and is something I will have to live with long after that day.
I made a formal complaint to the practice. Its response said that, had they known Lambie was distressed by being in the car, we could have brought him inside. The problem is that Oli’s manner gave me no opportunity to tell him. He shouted an instruction from across the car park, did not approach us and did not ask a single question about Lambie’s needs.
Although the practice acknowledged that our arrival could have been handled more sensitively and that Oli’s communication could have been better, its response focused largely on what Oli says he intended rather than what he actually did and the consequences of his actions.
Intentions do not undo the fear and indignity Lambie experienced, nor the lasting trauma caused to me. To me, the response felt more like virtue signalling than genuine accountability or a meaningful acknowledgement of the harm caused.
Based on my experience on 23 August 2026 and the practice’s subsequent handling of my complaint, I cannot recommend its Sunday emergency service for companion animals, particularly when an animal and owner are facing an emergency or end-of-life situation.
Wonderful Vets . We have been registered here for 3 years now , our dog Grace now 10 yrs old ( Holly who sadly we had to say goodbye to a few years ago ,Sue and Lucy helped us to say goodbye very companionship, thank you )and our cat Merlin who is 18 . Everyone especially Geoff ( the cat whisperer) Lucy on reception, Gabriel ( Gab) and Pippa have been amazing. You are all so kind , happy and supportive over the years . It’s not easy in these ever changing/ difficult times but it means so much to have you there when we’ve needed your hello and advice/ support . We can’t thank you all enough.
Angie , Martin ( the owners ) and Grace & Merlin x x x x
They Do not even deserve one star. All they want is Your money They do not even care about the welfare of your pets Please AVOID At all costs Do not bring your pets to these All they are good for is farm animals. I'll say it again. Do not bring your cat or dog around this place.AVOID
Whilst on holiday at our caravan, one of my dogs needed treatment. Trefaldwyn in Llanfair were amazing, they offered us a same day appointment, registered my dog and asked for my vets at home to share information. Highly recommend and will definitely be my go to vets whilst at my caravan.
Go somewhere else if you want your beloved pet to be in good hands!
Came here twice recently and both of the nurses we met just did not 'click' with my dog, and she wasn't too fussed with them either which is unusual for her.
My dog needed dental work and despite it saying something on their website regarding working out a special price for certain work rather than a full on scale and polish the vet was disinterested.
They were also disinterested in contacting the dogs trust to help me pay, they ignored my emails and their telephone line is bad. They just want to do the least amount of work for the most amount of money, replying to an email and filling out a dogs trust form was just too much effort.
So, we found a new vet, and the difference is night and day, my dog has fallen in love with everyone she has met there, nothing is too much trouble for them, and even their vet care plan is more rewarding.
And now, after a year absent from work due to a mental breakdown I have started work again, my dog will have everything she will ever want or need from her new vets.
My advice is to shop around, your family depends on you, if something seems off, it probably is, there are far nicer, less run down practices out there
We moved here two years ago and within 8 days had a medical emergency on a Sunday with our beloved little Busta … Sue picked up our distraught call and she and the team here are the most caring helpful people I have ever come across in a vets practice … Sue has cared for our two elderly furbabies and a peacock with such kindness, Busta actually loved going to the vets after years of having to be muzzled … we have had to say goodbye to them Both recently … the kindness and compassion shown by Sue and the team made an heartbreaking time so much more bearable… and for that we will be eternally grateful. I can’t speak highly enough of them .
Very helpful, sensible prices and take the extra time to explain everything to you. Cannot recommend enough
Very helpful, sensible prices and take the extra time to explain everything to you. Cannot recommend enough
Avoid this vets at all costs if you have an insurance policy inaccurate poor recording and not listening to the owners nearly cost us our pets life and didn’t get a single penny back of £7k back from the insurance either..
After a nasty incident with our little Cavalier King Charles taking On a husky severe damaged caused to left eye, even though closed they said they would see him straight away.
Within minutes of arriving he was seen by a vet and 2nd opinions gained advised if any chanc3 of saving eye to visit Eye Veterinary Clinic in Leominster pain killer administered and they managed to get our dog referred
All the team were amazing and so caring for our dog they even gave us address and contact number as they knew we would struggle with Wi-Fi
Outstanding service and bill could be sorted tomorrow once we had our dog sorted
Thank you all for looking after our dog Dexter and myself and my wife
