Hafren Veterinary Group

Hafren Veterinary Group describes itself as an independent, privately owned practice and says it has been established for over 100 years. The website also states it is RCVS accredited. Based on owner feedback, the clinic is set up to handle urgent presentations (including weekend emergencies) as well as routine consults and end-of-life care: one reviewer reports being seen within 15 minutes on a Sunday for suspected chocolate/medication ingestion, while another mentions a humane euthanasia experience. Reviews also describe clear explanations during consultations and experiences of seeking a second opinion after a “bleak prognosis” elsewhere.

Services

• •Emergency veterinary care: One owner reports prompt emergency access on a Sunday for two dogs after suspected chocolate and medication ingestion, with the dogs doing well afterwards.
• •Second opinions: A reviewer describes attending for a second opinion and receiving clear explanations and a more workable plan for their young dog.
• •End-of-life care: One review mentions help with a humane euthanasia.
• •General consultations/examinations: A puppy visit is described as well organised with a good examination and the owner feeling listened to.

Pricing

• •One reviewer reports being quoted £50 to worm a small dog, and chose to go elsewhere, saying they paid £15 instead.

People

• •Isobella (vet): Named in an emergency review; the owner says they were seen quickly and that she provided “excellent service” during a suspected poisoning situation.
• •Reception team (unnamed): Mentioned as polite and friendly during a puppy appointment, with the process described as organised.

Reviews

4.5 stars from 42 reviews. The written reviews available include emergency access experiences, routine puppy care, a second-opinion visit, and one pricing complaint. “”

• •Fast access for urgent cases: Seen within 15 minutes after calling on a Sunday for suspected chocolate/medication ingestion.
• •Communication and reassurance: Owners mention vets explaining things clearly and helping them plan for possible future treatment.
• •Handling sensitive situations: One owner specifically notes being helped to let their pet pass in a humane way.
• •A notable pricing complaint: One reviewer objected to a £50 charge for worming a small dog and left without treatment.