Shepherds 'The Vets' Ltd

Shepherds “The Vets” Ltd is an independent small-animal practice in Porthcawl and is RCVS accredited. The practice offers diagnostic and treatment facilities, and its website states a 24/7 emergency service for registered clients via its hospital. Recent feedback is consistently very positive, with owners highlighting calm routine appointments, helpful reception support, and prompt help in urgent situations.

Services

• •Small animal care for dogs, cats, and rabbits.
• •Routine appointments, including vaccinations, annual check-ups, boosters, and nail trims. Recent comments describe pets being handled calmly, including a cat staying notably relaxed through an exam, booster, and nail trim.
• •Emergency care: the website states in-house 24/7 emergency service at their hospital for registered clients. Reviews also mention fast urgent help for a dog needing to be seen while the owner was away from home.
• •Nurse clinics, with complimentary consultations on a range of topics.
• •Repeat prescriptions ordering.
• •Microchip support and admin, with one reviewer specifically mentioning helpful information from reception when dealing with a microchip issue.
• •K-Laser therapy.
• •EU travel support.
• •Cremation and burial options.

Pricing

Available published prices indicate the clinic sits below average relative to similar practices. A pet care plan is mentioned on the website, though detailed plan pricing and inclusions are not set out here.

People

• •Debbie is repeatedly named in reviews as a friendly, helpful member of the reception team.
• •Liz is also mentioned positively at reception, especially for making new clients feel welcome.
• •An unnamed male vet is praised for being friendly, efficient, and helping a cat stay calm during a routine appointment and nail trim.
• •Reviews also speak well of the wider team for handling nervous dogs and creating a reassuring first-visit experience.

Reviews

Google rating: 4.7 stars from 70 reviews.

• •Reviews are strongly positive overall, with owners often describing the team as friendly, polite, knowledgeable, and compassionate.
• •Routine care comes through well, including annual check-ups, booster vaccinations, second vaccinations, and nail trims, with several owners saying pets were kept calm and comfortable.
• •Reception staff stand out in feedback for their welcome, helpfulness, and practical support, including assistance with microchip-related queries.
• •There is also praise for urgent care, including one account of a dog being seen straight away in an emergency while the owner was on holiday and not registered with the practice.