Shepherds 'The Vets' Ltd

Shepherds “The Vets” Ltd is an independent, RCVS-accredited small-animal practice in Porthcawl. The practice offers routine, diagnostic and treatment care, and its website states a 24/7 emergency service for registered clients via its hospital. Recent feedback is very positive, with particular praise for the welcoming front desk, calm handling of nervous pets, and compassionate help in urgent situations.

Services

•Small animal care for dogs, cats and rabbits, supported by the practice’s diagnostic and treatment facilities.
•Routine and preventive care, including vaccinations, annual check-ups, boosters and nail trims. Reviews mention calm, reassuring handling during routine visits, including a cat staying notably relaxed through an exam, booster and nail trim, and a dog attending for a second vaccination.
•Urgent and emergency care. The website states an in-house 24/7 emergency service at their hospital for registered clients; reviews also mention a dog being seen straight away while the owner was away on holiday.
•Nurse clinics, including complimentary consultations on a range of topics, plus repeat prescription ordering.
•Microchip support and admin, with reviews highlighting helpful reception guidance on a microchip issue.
•Additional listed services include K-Laser therapy, EU travel support, and cremation and burial options.

Pricing

Available published prices indicate the clinic sits around average relative to similar practices. A pet care plan is mentioned on the website, although detailed plan pricing and inclusions are not set out here.

People

•Debbie is repeatedly praised as a friendly, gentle and helpful member of the reception team.
•Harri is named warmly by a new client for being knowledgeable about sighthounds, patient and understanding.
•Liz is also mentioned positively for making new clients feel welcome.
•Reviews also praise an unnamed male vet for friendly, efficient routine care, and speak well of the wider team’s handling of nervous pets.

Reviews

Google rating: 4.7 stars from 71 reviews.

•Feedback is strongly positive overall, with owners often describing the team as friendly, welcoming, knowledgeable and compassionate.
•Several reviews mention especially good handling of anxious or nervous pets, including traumatised Galgos, a nervous dog on a first visit, and a cat that stayed calm during an annual check-up, booster and nail trim.
•Reception staff stand out repeatedly in comments, particularly Debbie and Liz, with praise for warmth, remembering pets and helping with practical issues such as a microchip query.
•Urgent care is also praised, including an account of a dog being seen straight away in an emergency while the owner was on holiday.

Reviews for Shepherds 'The Vets' Ltd

Note: Showing the 10 most recent Google reviews out of 71 we track in total. Recent reviews may not be representative of overall sentiment.

Susan Owen

2 months ago

I’m new to Shepherds and so pleased I found them. Our dogs are Galgos (Spanish Greyhounds) and very traumatised, so finding a kind and compassionate team is so important. Staff were extremely welcoming. Harri was knowledgeable about sighthounds, very patient, informative and understanding - Debbie was so friendly, gentle and caring. Thank you for making us feel so welcome. We’re very happy to have found you! :)

Linda Keane

11 months ago

Debbie is always really lovely.friendly & helpful. Our cat Princess was in this morning for her annual check up & Booster. The vet was a friendly super efficient helpful young man .Princess was very relaxed & calm during it all including her nail trim . Never seen her so relaxed in the vets ..thankyou to them both .

holly nunn

1 year ago

Fantastic staff they saw my little dog straight away as an emergency even though we was on holiday and wasn't registered there. Can't thank them enough for their care and compassion. My little dog is now recovering well

Paul Neale

2 years ago

05/07/2024: Still polite, friendly & knowledgeable staff. Had issues with Spots microchip & the receptionist kindly gave me all the info I required. Very friendly & knowledgeable staff & love seeing Spot

chris morgan

Fantastic service

marie o'connor

3 years ago

First time for my daughter's dog to visit lovely welcome receptionist very helpful my daughter found vet very good with heather as she's a very nervous dog 👏👏

Leanne Hunt

The staff in this practice are always great. The reception staff are so lovely. They always remember our pets and that our youngest cat was a stray who we rescued. We have 4 pets registered with them. Would recommend them to anyone.

Malcolm Covill

4 years ago

We visited Sheherds the Vets in Porthcawl today after moving into the area. We were met with the most amazing customer service from both Debbie and Liz who not only welcomed our dog Lola, but us as well. They are a credit to the business and we thank them for making us so welcome.