Shepherds 'The Vets' Ltd

Shepherds “The Vets” Ltd is an independent veterinary practice with Royal College of Veterinary Surgeons (RCVS) accreditation. The website states an in-house 24/7 emergency service (for registered clients), and also lists ongoing care options like a Premier Pet Care Plan, nurse clinics, and support for repeat prescriptions.

From the written reviews available, owners describe both routine and difficult visits—ranging from investigations for an elderly cat to euthanasia, with specific mentions of vets explaining what was wrong and talking families through decisions. Reviews also suggest the clinic sees a wide mix of animals, including cats, dogs, guinea pigs, and small exotics (e.g., snakes, rats). One reviewer, however, reports a negative experience and felt the practice was “about money not the animals,” which conflicts with multiple accounts of compassionate crisis care.

Services

Services and capabilities mentioned on the clinic website and in reviews include

• •24/7 emergency care (in-house) for registered clients (as stated on the website)
• •Vaccinations
• •Neutering information
• •Dental disease and management (dental care is specifically referenced on the website)
• •Weight management
• •Nurse clinics
• •K-Laser (listed on the website)
• •EU travel (listed on the website)
• •Cremation and burial options
• •Repeat prescriptions (ordering via the website)
• •Food ordering (via the website)
• •Care for multiple species as described by reviewers, including cats, dogs, guinea pigs, and exotic/small pets (e.g., snakes and rats)
• •End-of-life care/euthanasia (explicitly described in a review)

People

No individual vets or nurses are named in the information provided, but reviewers do describe specific staff interactions

• •Front-desk/phone support: one owner mentions the person on the phone was “very friendly and helpful” when arranging an investigation for an elderly cat.
• •Vet communication during serious visits: one review describing euthanasia says the vet explained what was wrong, was sympathetic, and helped the dog feel at ease while supporting the family.

Reviews

4.7 stars from 109 reviews. - Crisis and end-of-life support is repeatedly mentioned: one reviewer describes a “crisis” handled with compassion; another details euthanasia where the vet explained the situation clearly and supported the family.

• •Communication and advice: reviewers mention vets answering questions, giving advice, and being informative during consultations.
• •Range of pets seen: multiple owners mention treatment for cats and dogs, and one specifically says they bring snakes and rats, suggesting comfort with smaller/exotic pets (at least in some cases).
• •Mixed views on cost/value: some reviewers describe prices as “reasonable,” while one reviewer strongly disagrees and felt the practice prioritised money over animals.
• •Not all reviews appear relevant to the clinic: one recent 5-star review discusses a car tyre swap, which doesn’t match veterinary services.