Clinic Not Accepting Clients from VetsCompared
Medivet Mountain AshAsh Veterinary Surgery – Vets in Mountain Ash
Clinic Overview
- Owners frequently describe the vets as caring, professional, and informative, with clear discussions of treatment options and a reassuring manner. - A recurring theme is gentle handling of pets, including dogs during health checks and cats that are anxious, difficult, or aggressive at appointments. - Reception support stands out strongly, with Sue mentioned several times for being especially helpful and making visits easier and more welcoming.
Services
- •General consultations and routine care: Owners describe clear explanations of options, informative discussions, and gentle health checks for both dogs and cats.
- •Support for nervous or difficult pets: Reviews repeatedly mention calm, reassuring handling, including first-time kittens, dogs that need extra reassurance, and cats that are known to be difficult or aggressive at vet visits.
- •Practical home-care guidance: Examples include showing an owner how to clip a cat’s nails quickly and giving feeding recommendations that were found helpful.
- •Medication and repeat prescriptions: Reviews mention repeat medications being organised quickly and easily, with some owners describing medication prices as reasonable.
- •Mobility and pain screening: The clinic website has advertised a free Mobility Pain Check aimed at identifying hidden joint pain.
- •Emergency care through Medivet: Overnight emergency care is available via one of Medivet’s 24-hour centres.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: some owners describe medication as reasonably priced and appreciated clear explanations of options, while one negative review criticised prescription-related charges linked to flea treatment. The published emergency figure previously noted is an overnight consultation fee of £130 for consultations between 7pm and 9am through Medivet’s emergency arrangement.
People
- •Sue (receptionist) is the only staff member named repeatedly in reviews and is consistently praised for being especially helpful, welcoming, and good with dogs.
- •Reception team: Reviews describe a friendly and knowledgeable first point of contact, with helpful booking support, practical advice, and quick organisation of repeat medication.
- •Veterinary team: Owners speak positively about the vets’ calm handling, detailed explanations, and gentle approach with pets of very different temperaments. One regular reviewer also specifically praises the vet who is there on Tuesdays.
Reviews
Google rating: 4.6 stars from 127 reviews. Recent feedback is mostly very positive, with a small number of complaints focused on charges and prescription rules.
- •Owners frequently describe the vets as caring, professional, and informative, with clear discussions of treatment options and a reassuring manner.
- •A recurring theme is gentle handling of pets, including dogs during health checks and cats that are anxious, difficult, or aggressive at appointments.
- •Reception support stands out strongly, with Sue mentioned several times for being especially helpful and making visits easier and more welcoming.
- •The main negative theme is cost and prescription policy, particularly one complaint about needing a prescription for flea treatment and frustration over associated fees.
