Afon Veterinary Centre

- Several positive reviews praise the team’s empathy, with one recent client saying all of the staff they dealt with were lovely and supportive. - Reviewers also mention consistently good service, including long-term clients who had used the practice for years. - Older feedback includes examples of quick appointment availability and confident guinea pig care.

Services

•General veterinary consultations and treatment: clients describe using the practice over a number of years for routine care and ongoing treatment.
•Small mammal care: one reviewer highlighted swift, professional care for a guinea pig and said the vet appeared knowledgeable.
•Prompt appointments in some cases: reviews include an example of being fitted in very quickly when a pet needed to be seen.
•Friendly, empathetic support: several reviewers comment positively on the manner of the wider team during visits and interactions.

Pricing

Available published prices indicate the clinic sits above average relative to similar practices. Reviews do not show a strong, consistent theme on everyday value, although one negative review complained that treatment was refused until overdue pet-plan payments were cleared.

People

•Richard: praised for taking time to explain things clearly.
•Tracy (receptionist): criticised in one review for an unfriendly tone during phone and in-person contact.
•Wider team: recent feedback also praises the staff more generally as lovely, welcoming and empathetic.

Reviews

Google rating: 4.4/5 from 104 reviews. Written feedback is mixed overall.

•Several positive reviews praise the team’s empathy, with one recent client saying all of the staff they dealt with were lovely and supportive.
•Reviewers also mention consistently good service, including long-term clients who had used the practice for years.
•Older feedback includes examples of quick appointment availability and confident guinea pig care.
•Negative comments focus on a payment-policy dispute linked to a pet plan and one reviewer’s concerns about the front-desk experience at the Maesteg branch.

Reviews for Afon Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 104 we track in total. Recent reviews may not be representative of overall sentiment.

Verity

6 months ago

All of the staff I had interactions with at the vets were so lovely and empathetic, I cannot recommend enough and my family can't thank you all enough.

Wayne Richards

11 months ago

The empathy shown was very welcome.

Louise

Always good service . Recommend !

Phillip Stone

1 year ago

Sally-Ann Rawlinson

Amie Preston

And

2 years ago

Was with afon for years was made unemployed and missed some payments on pet plan They then refused to give my dog any treatment until the money owed was paid even though I said I can pay for the treatment needed and pay the money owed at a later date. Don't care about the animals just money

Chloe Morgan

Have been with Afon vets for many years, but now registered with different vets as the service provided in the Maesteg clinic is reducing and not able to meet my pets needs. Unless I travel all the way to Neath, which is impossible, for most. Neath clinic is definitely more efficient and the staff are definitely more pleasant and approachable. The receptionist,Tracy in the Maesteg clinic isn't very pleasant and her tone of voice isn't very appropriate for a first point of contact role.Every phone call or interaction with her in the clinic has made me uneasy- one of the factors that's pushed me to move vets. Veterinary services should ensure animals are at ease, as well as their owners.

Jack Wilson

7 years ago

We use the Maesteg surgery when possible. First class service but above all first class people working there. Huge praise to everyone, but especially Richard. He takes the time to explain everything to you.