I had a very disappointing experience at Summercourt Vet Caerphilly today. My appointment was scheduled for 9:00 AM, and I arrived exactly just 2 min passed 9. However, they took the second appointment of the day before me, simply because that person arrived earlier. While that’s understandable to some extent, the situation quickly became frustrating. Due to the way other cars were parked, I wasn’t sure if mine was blocking anyone, so after the second person was called in, I left my dog with the receptionist and explained I would be back in 1-2 minutes to move my car. I was gone for less than a minute — about 50 seconds — and when I returned, I was shocked to see that the waiting area was empty except for my dog. I asked the receptionist if the third person had been taken in, and was told they had been seen ahead of me because the vet was very busy and couldn’t wait for me to move my car. I had already been waiting for over 12 minutes and had explained that I was running late for work, yet the third person, who arrived later, was allowed to jump ahead. This was incredibly frustrating. If I had been seen in the order of my appointment, I wouldn’t have had to move my car at all. I felt completely disregarded and disrespected by the way my situation was handled. I understand that things get busy, but this experience felt unprofessional and unfair. I hope they can improve their processes in the future to ensure better communication and respect for customers' time.

Fantastic vet and receptionist staff are fabulous too. Totally professional and compassionate. Couldn’t ask for better treatment. Da iawn pawb!

Absolutely amazing team, Liz and Byron are brilliant, they are both a credit to your practice. So patient and so kind to both my cats Luna and Pearl. Thank you both so much for looking after them.

Went twice to a previous vet who said my dog had arthritis, so tried this vet as we were still not happy and I could not believe the difference in care, it turned out my dog had a broken back and 3 bad discs due to our beloved dog being hit by a bike. We were sent to Bristol for scans etc and my dog is now on the correct medication for pain relief. Very thorough and genuinely care about your animals first class service.

Very good from start to finish my dog Loki felt at ease and the vet was very professional but also very helpful