South Wales Vets in Risca, Newport, is a veterinary practice known for its welcoming environment and supportive staff. With a Google Maps rating of 4.5 stars from 229 reviews, it demonstrates a solid reputation among its clients. The clinic also serves as a Veterinary Nurse Training facility, contributing to the professional development of future veterinary nurses.

Customer feedback highlights the clinic's strengths in customer service and ethical practices. Janet Millington praises the clinic for its welcoming atmosphere and effective communication, particularly appreciating their puppy club. Aimee Rees echoes this sentiment, noting their fair pricing policy and the staff's honesty about alternatives for less expensive treatments. The clinic is also recognized for its emotional support to pet owners, as Rikki Pullen points out the staff's incredible patience and understanding during treatments.

John, a vet new to the practice, receives special mention from Alison Jones for his commendable service, having successfully operated on her dog multiple times. His presence appears to enhance the clinic's reputation further, reflecting the quality of care provided.

However, there are isolated criticisms, such as Martin Hayes' experience with the clinic's strict appointment policy, which led to dissatisfaction due to a lack of flexibility and communication. Despite this, the overall feedback suggests that South Wales Vets is a reliable choice for pet care in Newport, offering compassionate service and professionalism. The combination of positive reviews and a high average rating underscores the clinic's commitment to quality veterinary care.