Fields Vets, located in Newport, holds a Google Maps rating of 4.5 stars based on 427 reviews, suggesting a generally positive reputation. However, recent written reviews present a contrasting perspective, notably from first-time dog owners. Multiple reviewers have expressed dissatisfaction with their experiences, highlighting concerns about the clinical environment and the handling of pets. One reviewer described an unsettling first visit with their puppy, noting rough handling and inadequate communication from the vet, identified as the Clinical Director. The same review mentioned dirty examination tables and inappropriate recommendations for treatment, leading to a decision to switch veterinary services.

Another reviewer echoed these sentiments, emphasizing distress during their puppy's visit and similar issues with the clinic's hygiene and treatment approach. Additional critiques included a lack of empathy and professionalism, with claims that financial motives overshadowed animal care. One troubling account described a rushed and insensitive euthanasia process, leaving the pet owner distressed.

Conversely, a positive review from two months ago praised the clinic for its thorough examination and the vet's ability to put a timid cat at ease. This suggests that experiences may vary significantly depending on the situation and perhaps the staff involved.

Overall, while the clinic maintains a high rating with a substantial number of reviews, the recent negative feedback raises concerns about consistency in care and customer service, particularly regarding the handling of sensitive situations and new pet owners' needs.