Wow! These guys are amazing.. Brought a fledgling here early hours of the morning as I was unsure if it was injured. They checked it over (veterinary assistant Leena and a Spanish vet) told me it was a house martin that had chosen to fly the nest and because of the storm we were having, was unable to fly safely. Leena told me how to care for 'Martin' 😊 overnight and how to safely let him go in the morning. They even thanked us for taking him in to be checked over ♥️ What a lovely practice with lovely staff! Couldn't thank them enough! Martin also sends his love 🥰

Unfortunately, this veterinary practice seems far more focused on taking your money than providing proper care or decent customer service. Their prices are absolutely extortionate, and for what they charge, you’d expect at least a professional and respectful experience — but that couldn’t be further from the truth. I have a 5-year-old American Bully XL, and since the ban came into effect, most vets I’ve encountered here seem terrified to even go near him — despite him always being calm and muzzled. They require a health check every six months, which costs over £70, yet the appointment lasts less than 10 minutes and is nowhere near thorough. On top of that, they charge an additional £35 just to write a prescription. The vets seem extremely timid and clearly uncomfortable around larger dogs. It feels like they’re only equipped — or willing — to deal with small breeds and cats. When I had to visit their Risca branch, it was even worse. The staff fawned over a small dog in reception while giving my dog dirty looks, despite him showing absolutely no aggression. To make matters worse, they got two prescriptions wrong — incorrect tablets and the wrong ear treatment. This isn’t just bad service; it’s dangerous. Their pricing is outrageous. Tablets that cost £1.50 online are sold for £10 each here. Antibacterial wipes are £6 online but £25 in the practice. It’s clear they are prioritising profit over animal care. If you have a large breed dog — or value competent and respectful service — I would strongly recommend avoiding this practice. They are not equipped to handle larger breeds and their pricing model feels borderline exploitative.

Cat seen by a male but I'd asked for a female. I Said does the cat have a temp - response - no - but no thermometer reading taken. Told cat had heart murmer, but then checked and said mistaken due to cat panting. Base of tail not checked and dandruff remains, nor discussed. Tartar observed on back molar, a little gum redness over front tooth. Cost of consultation £65 for appx 15 mins. Print out costs given on request. £550 Scale and Polish Inc blood profile but cat only 4 to 5. X ray £203 Extraction £250 to £450 Est £1453 No payment options given. How many creatures end up suffering I wonder due to such potential costs. Government needs to regulate and vets need to be transparent on their websites re costs.

I’ve used this practice before for emergency out of hours treatment and they have always been wonderful. Two years ago they saved my cats life and I’m forever grateful to them. Two days ago I had to rush my boy back in at night there and sadly he didn’t make it. My partner and I were deeply traumatised but the staff were all brilliant, kind, compassionate and caring. I couldn’t have asked for better people around me during this very difficult time. From the receptionist to the assistant vet nurses and special mention to head vet Jon, thank you sincerely for making one of life’s difficult moments easier to bear because of your care and thoughtfulness. Thank you to nurse Liane for taking paw prints and fur of my boy so I can remember him. Please continue your exceptional care and genuine love of animals so other pet parents in similar circumstances also feel so cared for.

Always a warm welcome and a professional attitude when dealing with any pet, no matter whether the visit is routine or an emergency. Having been in the emergency situation 2 years ago I can honestly say everyone at Alphavet did everything humanly possible to save my Boy. Thanks again to you all especially Dr Dana and her able assistant Dr Ellie for going above and beyond on that very sad weekend. Xx