Celyn Veterinary Group – Vets in Holywell
Clinic Overview
Celyn Veterinary Group in Holywell is part of IVC Evidensia and offers general medical and surgical care for pets. The practice also provides emergency guidance for when it is closed and is listed as a veterinary nurse training facility. Recent feedback often highlights short-notice help, calm handling of anxious animals, and a compassionate approach during difficult situations.
Celyn Veterinary Group in Holywell is part of IVC Evidensia and offers general medical and surgical care for pets. The practice also provides emergency guidance for when it is closed and is listed as a veterinary nurse training facility. Recent feedback often highlights short-notice help, calm handling of anxious animals, and a compassionate approach during difficult situations.
Services
- •General veterinary care: Routine medical care, check-ups, advice on pet care, and surgical treatment form the core of the practice’s services.
- •Urgent and emergency help: Owners describe being helped with urgent problems, getting short-notice appointments, and having a cat seen as an emergency. The practice also has arrangements in place for emergencies outside normal opening times.
- •Ongoing and nurse-led care: Reviews mention regular visits for a dog with long-term mobility and pain issues, along with monthly injection appointments with a nurse.
- •Supportive handling and training role: Recent reviews praise the team’s patience with anxious dogs and their compassionate support around end-of-life situations. The practice is also listed as a veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic.
People
- •Amy (nurse): Mentioned for a dog’s monthly injection appointments and ongoing pain-management support, including discussing ways to reduce treatment costs.
- •Beth: Thanked in a recent review for seeing a cat as an emergency, with the owner describing her as professional.
- •Holywell team / unnamed staff member: One owner specifically praised the young woman who handled a late Friday phone call about an elderly cat, and later appreciated receiving a condolence card from the team.
Reviews
Google reviews show 4.6 stars from 366 reviews. Recent feedback is mostly positive, with a small number of complaints.
- •Urgent access is a consistent positive theme: reviewers mention emergency appointments, short-notice availability, and helpful advice when problems arise.
- •Staff manner is regularly praised: owners describe the team as welcoming, accommodating, friendly, and patient, including with anxious dogs.
- •Compassion stands out in difficult moments: one reviewer highlighted thoughtful support after their cat died overnight, including professional phone advice and a condolence card.
- •A few recent negatives focus on continuity and payment-plan frustrations: one reviewer was unhappy with a pet plan issue that led to debt collection, while another felt there was not enough continuity of care because they saw different vets on different visits.
