Fantasticly friendly and welcoming reception team, everything nice and clean, prompt appointments and lovely caring vets.

Rubbish vets. The first time I went in I took my very old ill dogs in after a long journey and was made to wait for over an hour before the vet showed up to his job and had 1 appointment before me who was also waiting very long. I then had half decent care after that but they seemed more concerned over money than the care of the animals. I got on there care plan which is was terrible, I received hardly any of what I was supposed to get and once I missed a payment they expected hundreds of pounds for the whole care plan in full even though it was for stuff in the future which I hadn't had and hadn't had all the appointments and vacations that I was already supposed to have had on the care plan. They then started adding £5 a week onto the debt expecting me to be able to pay the hundreds of pounds in full with no willingness to discuss a way that I could pay this off bit by bit. This felt like extortion and they did this to me during the final months of my very loved dogs life. They had empathy for my situation and just wanted me to give them money I didn't have in full. I was more than willing to pay off in time but the vets loan shark approach was disgusting in my opinion.

Huge thanks to Downes Vets, particularly to George who saw our very poorly dog whilst we were on holiday in Wales. George saw us out of hours and gave our dog emergency treatment stabilising her and providing medication until we can get her home to her regular vet. George was very honest about her condition and gave us options of treatment and next steps to take if she became worse. Thank you so much for you help and for probably saving our little dogs life.

Receptionist was not very caring or helpful in our dogs situation, she had a couldn't care less attitude. We would heve had to wait nearly a week to get our dog seen to for what was a simple 5 minutes procedure, so would not have disrupted their time too much. She never once asked how my dog was feeling, never suggested phoning the next day to make an emergency appointment. We have now moved to Ystwyth Surgery as The Receptionist there 100% more caring and understanding and asked questions. They fitted our dog in the same day and our dog was not even registered there at the time. It doesn't take a lot to be nice and understanding with your clients and their animals, these animals mean so much to their owners. The Vet at Ystwyth Surgery was so professional and caring, even our dog was at ease with him.

I have used this vets for the past 3 years and don't have a single complaint. I have 2 elderly rabbits one who is deaf and arthritic. The vets here treat them with such care it's admirable and I know my buns will always get high quality care here. The receptionists are all lovely people with a clear respect for the animals coming through. I couldn't recommend them more!