Following a diagnosis of a suspected torn cruciate ligament in our dog, we required a referral to a recommended surgery. Repeated phone calls and promises of returned phone calls, which never materialised, has resulted in the surgery unable to progress any treatment as although they eventually received the xrays, they had not received the necessary referral forms. This has taken a week so far and the only conclusion one can determine is that once the bill is submitted (and was immediately paid) the clients concerns are no longer a priority.

The vets at Market Hall are good and have looked after my animals for over 20 years. However Jo the vet is extra special. He has been brilliant with my animals, is open minded and genuinely very caring towards them. I have complete trust in him. He is the best vet I have seen (in London and here) in my 50 years of pet ownership. Angharad on the desk is also always kind and efficient.

Absolutely Outstanding vet team. Exceptionally kind, knowledgeable and dedicated. They have my upmost trust and thanks for their unwavering commitment to every patient. Your pets and also the wildlife casualties could not be in better hands. Thank you 🙏🐾

What an amazing team. From the lovely kind staff at reception to the wonderful and very experienced vet. We can't thank you all enough for your service 🙏. We were on holiday from Bristol and our dog needed her nail removed as it was split and causing her pain. I wish we lived nearer as we would want to return if and when we require a vet in the future.

Lovely vets. Very kind, helpful and approachable! They were happy to help in every way. They saw my 6 babies with no issues and we're very gentle and thorough. The Vet Joe was very professional and easy to talk to.